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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

September 28, 2017

AJ Diab is the best! Thanks to AJ Diab for another smooth transaction. This is our 2nd car we purchased here and highly recommend this dealership and this salesman! Great More

by Bobby Numark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Diab
Sep 29, 2017 -

Toyota Marin responded

Bobby, Thank you for your loyalty and for taking the time to share your kind words about your experience at Toyota Marin. We love our happy customers and are honored to have you as part of our family. Please feel free to reach out if you need anything – be it sales or service. Don’t forget that as part of our “10-Point Value Guarantee”, you’ll receive a complimentary 119-point annual inspection at our service center for the lifetime of your ownership. Sincerely, Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800

September 28, 2017

Brian made a tough decision easy Not all all customers are happy to buy a new/used car. And Brian picked up on that. My insurance company wrote my car off (I owned free and clear). He More

by Marin94939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Moore
Sep 29, 2017 -

Toyota Marin responded

Thank you for your kind words. We know buying a vehicle takes time out of your day, and Brian and the rest of the Toyota Marin team always strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. When it comes time to assess your car for maintenance, please remember that we offer a complimentary 119-point annual inspection as part of our "10-Point Value Guarantee" to all our customers. Sincerely, Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800

September 26, 2017

Above and beyond at Toyota Marin Toyota Marin did what other dealers didn't do; namely searched for the vehicle I wanted. My son had bought a truck at Toyota Marin a while back alt More

by Michael Cullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Becker
Sep 27, 2017 -

Toyota Marin responded

Thank you for taking the time to write this 5-star review, Michael. We strive to provide efficient service to all our guests and I am glad to hear that Mike helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee”. Sincerely, Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800

September 25, 2017

Prius for the Princess AJ at Toyota Marin helped us find the perfect car for our teenage driver. Safe, good gas mileage, stylish, and within budget. Our teenager was beyond More

by Branditamamacita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emad Burjaq, A.J. Diab
Sep 27, 2017 -

Toyota Marin responded

Thanks for the 5-star review. It is fantastic to hear that you found the perfect SUV for your teenager, and that AJ and Emad were able to provide you with awesome service. Take care and let us know if you need anything else for any of your vehicles. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee”. Sincerely, Mike Christian – General Manager, mikechristian@toyotamarin.com | 415-460-6800

September 25, 2017

Experience at Toyato Marin! Working with Toyato Marin on purchasing my first car was an amazing experience. Everyone was super friendly, transparent and extremely knowledgeable. More

by Olivia.colvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
Sep 27, 2017 -

Toyota Marin responded

Olivia, Thank you for taking the time to write this fantastic review. Christine and our team work extremely hard to ensure each of our customers is 100% satisfied with their overall experience. We hope you are enjoying your new car, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee”. Sincerely, Mike Christian – General Manager, mikechristian@toyotamarin.com | 415-460-6800

September 25, 2017

Speechless on how much dedication AJ puts on his works When I came into the place, my parents and I were just going to look and see what could be the future car. We didn’t set an appointment or anything, w More

by CarlosV.70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Diab
Sep 27, 2017 -

Toyota Marin responded

Thank you for taking the time to write this 5-star review, Carlos. We strive to provide efficient and professional service to all our guests and it’s encouraging to hear that AJ helped you and your parents find the vehicle you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Until then, don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee”. Sincerely, Mike Christian – General Manager, mikechristian@toyotamarin.com | 415-460-6800

September 24, 2017

Great Service From Michael in sales, to Juan in insurance, to Adam in financial... everyone was absolutely amazing!! They answered any question I had and worked har More

by Catherine1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam and Juan Bravo, Michael Becker
Sep 27, 2017 -

Toyota Marin responded

Your time is valuable to us and we want to ensure that you walk away happy. Thanks for your kind words. Michael, Juan, and Adam are so ecstatic to know you had a great time purchasing your vehicle. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee”. Sincerely, Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800

September 23, 2017

Best New Car Buying Experience at Toyota Marin I just purchased a new Toyota 4Runner at Toyota Marin. I can't say enough good things about this dealership. From walk in, test drive, financial loa More

by Tfab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Briones, Michael Becker, Liav Ashbel
Sep 27, 2017 -

Toyota Marin responded

Thank you for taking the time to share with us. The goal of the Toyota Marin team is to ensure a painless and enjoyable purchasing process for each of our customers. I am thrilled to read that Liav and Robert helped you find what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs and that we’ll perform a complimentary 119-point inspection once per year on your vehicle as part of our “10-Point Value Guarantee”. Sincerely, Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800

September 21, 2017

Extremely disapointed Sneaky shady dishonest liars! I would avoid this place at all costs. I think they are used to scamming ultra rich people so they just take advantage o More

by Fairfaxhippy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cathie Badger, Lana Abu Kweik, Justin Standley, Liav Ashbel
Sep 25, 2017 -

Toyota Marin responded

Thank you for alerting us to this issue. I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

September 21, 2017

Fantastic and Helpful Service I was a walk in with normal expectations of car dealerships... pushy and aggressive sales staff, shifty practices, and stale coffee. Toyota San Raf More

by Ampersandme3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Toler, Erick Campos
Sep 22, 2017 -

Toyota Marin responded

Thanks for the great review. I am very happy that Erick and our team were there to give you the customer service we know you deserve. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee”. Sincerely, Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800

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