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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

May 03, 2018

Fantastic! George made the process very simple and also helped us get the right car for our needs. Thank you George for getting us the highlander we wanted. More

by Dgcj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Grassi, George Tenido
May 07, 2018 -

Toyota Marin responded

Thank you for your feedback. It is great to hear that George took your satisfaction seriously and made sure you got exactly what you wanted. When it comes time to assess your car for maintenance, please remember that we offer a complimentary 119-point annual inspection as part of our "10-Point Value Guarantee" to all our customers. Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 02, 2018

Easy transaction John Hathaway was friendly and straightforward as a salesman. We would recommend him to friends who are looking for a used Toyota. We did have a bit More

by Trekker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
May 07, 2018 -

Toyota Marin responded

Thanks for your kind and honest review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 01, 2018

Very Helpful! Mr.John Hathaway made my first car buying process easy !!! He explained everything to a T ! I’m so in love with my new car ! More

by KiaraM18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway , Cathie Badger
May 03, 2018 -

Toyota Marin responded

Thank you for this review, Kiara. We really appreciate you leaving us your input. We are very pleased to hear that John could make your car shopping experience so easy. We are glad to hear you are loving your new car and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 01, 2018

Great Personal Support - Great Lease Terms on my new Prius My sales guy is Keith. He is simply the best. No high pressure, gives you the full scoop on the various model. I was looking for a Prius, to replace m More

by bluepriusfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh is the lease finance dept. he was great, Keith Ural
May 03, 2018 -

Toyota Marin responded

Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. We hope you are enjoying your new Prius, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 01, 2018

What a pleasure! Mr Hathaway provided just the right choices when I became overwhelmed with the huge inventory at your store. John made me feel comfortable with every More

by Andre B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
May 04, 2018 -

Toyota Marin responded

Thank you for recognizing your experience at Toyota Marin, Andre. I am glad that John was able to show you what we strive to deliver. Always feel free to call or stop by if there is anything else we can do to help you. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 01, 2018

Simply easy no hassle. Mike in sales...I believe his name was Joshua in finance...and the manager I talked to were all great. That was the best car buying experience I've e More

by Micah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Becker
May 07, 2018 -

Toyota Marin responded

Thanks for the nice review, Micah. We really appreciate this feedback. It was our pleasure doing business with you. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 01, 2018

Top notch service from Lee Jones I received top notch service from Lee Jones, he carried on the great tradition excellence that my family has appreciated from Toyota Marin over the la More

by Sight on the Mic
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Jones
May 03, 2018 -

Toyota Marin responded

Thank you for taking the time to review your experience with us. I will let Lee Jones know that you were pleased with his service. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 01, 2018

Exceptional Service Exceptional sales service. We came from out of the area looking for a specific Tacoma model. Thought it would take a few months to locate one but with More

by marci1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
May 07, 2018 -

Toyota Marin responded

Thank you for your review and for choosing our dealership, Marci. Keith is truly an invaluable asset and we appreciate everything that he does. We hope you are enjoying your new Tacoma, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 01, 2018

PERFECT!! I have never bought a car and I went in and met Talia, let me tell you she was AMAZING!! Very informative , sweet and profesional ! We test drove a More

by Jessy2288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talia Bazan
May 07, 2018 -

Toyota Marin responded

Thank you for your positive feedback, Jessy. Talia is a great asset and we're thankful to have her on our team. We appreciate your business and please remember that we offer a complimentary 119-point annual inspection as part of our "10-Point Value Guarantee" to all our customers. Sincerely, Diana Kennedy - General Manager - 415.257.4343

April 30, 2018

expecting the worse and walk out with a smile we where not looking forward to purcahsing our next car it is so time consuming 4 to 5 hours and i can think of alot better thing to do on the weekend More

by Racers11w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Weiss
Apr 30, 2018 -

Toyota Marin responded

Thank you for leaving us this positive review. We're glad you had a great experience, and we really appreciate you coming in to see us. If you need anything else, please don't hesitate to let us know. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 02, 2018 -

Toyota Marin responded

Thank you for leaving us this great review. We're glad you had a great experience, and we really appreciate you coming in to see us. If you need anything else, please don't hesitate to let us know. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

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