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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

June 19, 2018

Amazing, extremely helpful, knowledgable, and patient! I have had the same car for 16 years, since I first got my license, so this was my first time ever buying a car. I did a lot of research and prep to g More

by MyFavToyota25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Jun 21, 2018 -

Toyota Marin responded

It was a pleasure to read about your first buying experience working with John Hathaway. He is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 18, 2018

Educated and receptive people. I had such good time and experience with great time Work. You guys are so attention an helpful with our need. Warrant and facility are amazing. I am More

by Tiagosb7666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Caballeno, Victor Diaz
Jun 20, 2018 -

Toyota Marin responded

Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. We look forward to seeing you back again in the future. Until then, don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 18, 2018

very happy I am a little bit intimidated by dealerships as I do not shop for a vehicle very often. My experience with Toyota Marin was wonderful. My salesperson More

by theCruiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway- sales Derrell Brushaber- finance
Jun 21, 2018 -

Toyota Marin responded

Thank you for this great review. We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Congratulations on your SUV and don’t forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 18, 2018

awesome! Great friendly service Victor Diaz, Daniel Medina and Toyota Marin! I love my new Prius! thank you for making buying a car so fun and easy! More

by GabriellaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Diaz, Daniel Medina
Jun 20, 2018 -

Toyota Marin responded

Gabriella, thank you and congratulations on your new Prius. We are so very pleased that we could make your visit fun and easy, and we believe that's how every car buying experience should be. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 18, 2018

Buying a Toyota in San Rafael I was very pleased to find George Tenido at Toyota Marin San Rafael. He was very knowledgeable, patient and helpful. AND he didn’t pressure me to buy More

by GGSanRafael
Recommend Dealer
Yes
Employees Worked With
George Tenido
Jun 20, 2018 -

Toyota Marin responded

Thank you for your great feedback and recommendation. George is a great asset and we are both lucky and proud to have him on our team. We hope you are enjoying your wonderful Camry, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 15, 2018

Fast and friendly I went looking for a prius and Martin made sure to go over all the priuses in the lot with no pressure, best car shopping experience I had so far More

by Fidelex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Sumayan
Jun 20, 2018 -

Toyota Marin responded

Thank you very much for writing us a review, we appreciate it very much. I’m happy to hear that you enjoyed your experience with us. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 12, 2018

Poor Communication/Bait and Switch After three days of waiting a response on the vehicle I was interested in, someone else calls me on behalf of Kieth staying that the vehicle I wanted More

by DaveM
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Keith Ural
Jun 13, 2018 -

Toyota Marin responded

Dave, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our sales department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 11, 2018

Easy and pleasant car buying Great car buying experience. We had purchased a car with one of those car buying companies before and got a good price but not much info about the car More

by Ttrtr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Senid Grabic, Daniel Medina
Jun 13, 2018 -

Toyota Marin responded

We appreciate you for letting others know about your experience at Toyota Marin. If you ever need anything in the future, please don't hesitate to let us know. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Take care. Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 09, 2018

Fast'N'Easy! First time buyer here. Very professional service, very quick. George Tenido works very hard to suit your needs. Would go here again for my next car! More

by bluewonder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Tenido
Jun 13, 2018 -

Toyota Marin responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 09, 2018

Amabilidad Me gustó mucho su amabilidad y su esfuerzo por darme un excelente servicio. Me ayudaron mucho a encontrar el auto acordé a mis necesidades y por supue More

by Abner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Campos, Angel Ochoa, Daniel Medina
Jun 13, 2018 -

Toyota Marin responded

Gracias por sus comentarios. Sinceramente, Diana Kennedy - General Manager - 415.257.4343

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