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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

September 27, 2018

avoid these idiots Toyota Marin: Home of the "customer is always wrong (and an idiot)" I'll use their words to describe where to go for Toyota Sales/Service: "there More

by notanidiotsorry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dominic Mancina, Diana Kennedy
Sep 27, 2018 -

Toyota Marin responded

Our team has received this review and it’s been acknowledged.

September 24, 2018

Good service Very humble. Easy going and knows exactly how to save you time. We left in as little as 2 hours. I'm very happy. Thank you Erick campos. More

by Audias6522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Campos
Sep 27, 2018 -

Toyota Marin responded

Thank you for sharing your feedback. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 20, 2018

Exceptional experience!! Our salesman, Keith, went above and beyond to locate the specific car I wanted. My home town dealer couldn’t do in 3 days what Keith did for us in 30 More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Sep 24, 2018 -

Toyota Marin responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 16, 2018

Excellent and Comfortable I first submitted an online request to get information on a car, and Keith took the time to call me and provide me with very detailed numbers and info More

by Perla Rios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Feinberg, Keith Ural
Sep 19, 2018 -

Toyota Marin responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 16, 2018

Enjoyable Experience Martin and his colleagues all treated me with respect, patience and their lighthearted humor made the experience of buying my Camry enjoyable. Recomme More

by Joy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Huy Phan, Martin Sumayan
Sep 19, 2018 -

Toyota Marin responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 15, 2018

Service with a smile!! I am so happy that Service is not dead. Tu is a great person to deal with. No pressure just excellent service. My compliments to Tu and whoever hired More

by Patsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathie Badger, Tu Nguyen
Sep 19, 2018 -

Toyota Marin responded

We appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 15, 2018

Great Had a great experience very patient and helpful would recommend to others. The car was very clean and i loved it. Overall I had a great experience. More

by Gabycolonia14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talia Bazan
Sep 19, 2018 -

Toyota Marin responded

Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 13, 2018

Excellent service George have excellent customer service and very attentive to our needs. We highly recommend him. George explained very well about our new car. We are More

by Doris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Tenido, Miguel Santiago
Sep 17, 2018 -

Toyota Marin responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 12, 2018

Refreshing No-haggle experience We worked with Tu. Having been burnt at a dealership in the past we expected the worst. These guys really have a no-swindle approach. The price was More

by jmandrews35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tu Nguyen
Sep 14, 2018 -

Toyota Marin responded

Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 10, 2018

Love_my_new_Prius_Prime No pressure sale. None needed when the cars are this fabulous. Tyler is very knowledgable and honest and open about the amazing features and minor lim More

by newcarhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Toler
Sep 20, 2018 -

Toyota Marin responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Diana Kennedy - General Manager - 415.257.4343

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