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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

August 08, 2020

I just received the most thoughtful, respectful email from Martin. Martin acknowledged that I was likely being attacked with hungry calls/emails, respected my space and asked if I had any questions. He More

by Indie707
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Martin Sumayan
Aug 11, 2020 -

Toyota Marin responded

Indie707, we loved reading this review! Happy customers are our aim, and it appears Martin really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 27, 2020

Easiest car buying experience yet. Answered email inquiry right away. Did the whole deal on line (except a quick trip to have trade in assessed) complete with delivering car to our home. Great customer servi More

by Llamadosuzanne
Recommend Dealer
Yes
Employees Worked With
Martin Sumayan handled everything. , Martin Sumayan
Jun 30, 2020 -

Toyota Marin responded

Suzanne, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 27, 2020

☆☆☆ I am in ♡ with my Toyota Corolla Hatchback! The whole process of financing a car gives me anxiety but Martin was very down to earth, I immediately felt comfortable. He was very helpful and gave me a grea More

by ♡ M A E ♡
Recommend Dealer
Yes
Employees Worked With
Martin Sumayan
Jun 30, 2020 -

Toyota Marin responded

Thank you for your great review, Mae! We're glad to have Martin on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 27, 2020

The service Martin offered me was excellent. He explained me everything I needed to know and the process was done quickly.He was kind and very attentive the whole time. More

by marthatovarbriseno
Recommend Dealer
Yes
Employees Worked With
Martin Sumayan
Jun 30, 2020 -

Toyota Marin responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 26, 2020

I had a good experience at Toyota of Marin. Brian was very helpful as well as everyone that helped me. I love my new 4runner. Would purchase another vehicle from him More

by Rwalton
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 26, 2020 -

Toyota Marin responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 25, 2020

George Tenido is the best sales men we have met. He is so friendly and knowledgeable he is amazing and provides the best customer Service. More

by Mcbb_1988
Recommend Dealer
Yes
Employees Worked With
George Tenido
Jun 25, 2020 -

Toyota Marin responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with George and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 19, 2020

Excellent quick response, with honest, clear communication, to questions we asked that allowed us to feel confident that we were making informed decisions in the buying process of our Certified More

by karen
Recommend Dealer
Yes
Employees Worked With
Bryle, Nick, Nate
Jun 23, 2020 -

Toyota Marin responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 15, 2020

We really liked our sales person who took a lot of time with us. Plus we liked that the pricing was clear and transparent and that we had one person who took us through the whole process. More

by louisenayer
Recommend Dealer
Yes
Employees Worked With
Nicholas Kulberg
Jun 17, 2020 -

Toyota Marin responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 15, 2020

Throughout the entire process from first contact to driving off, George was straightforward, honest, and very helpful. He answered all my questions and was great at communicating with me as we worked a More

by Joshua Sult
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Tenido
Jun 17, 2020 -

Toyota Marin responded

We really appreciate your feedback, Joshua. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

June 15, 2020

Purchased a new car, everything went smoothly. I had trouble with mats, but everything got resolved pretty fast. Personally I would recommend other people to purchase car here. More

by Sergey
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Jun 17, 2020 -

Toyota Marin responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Doug Formby- General Manager - dougformby@toyotamarin.com

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