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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

January 16, 2019

Great service from George Tenido and Nick Kulberg Toyota Marin was awesome in helping me find a used car. Nick was very responsive, despite having a full plate at the dealership, and provided another More

by thisisannoying123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathie Badger, George Tenido, Nick Kulberg
Jan 18, 2019 -

Toyota Marin responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. Give us a call if you have any further questions. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 16, 2019

Peach of a deal. My recent experience of buying a new car was a delight, thanks to the individual service provided by David Reuter at the Toyota Marin dealership, At t More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Reuter
Feb 14, 2019 -

Toyota Marin responded

Thank you Chris, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 15, 2019

Buy moper Beware My daughter who lives in the Inland Empire has been dealing a car for the past 4 days. She has been receiving emails and making calls to the bank and More

by Nodale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Iris Vazquez
Jan 22, 2019 -

Toyota Marin responded

We appreciate you reaching out to us with your concerns and letting us know of your experience as the satisfaction of our customers is of the utmost importance to myself and my team. I would like to learn more about what occurred as the person you listed you work with does not sell vehicles as part of their day-to-day any longer and I would really like to know the full details of what occurred. Please contact me at your earliest convenience. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 14, 2019

Great service from Tu Nguyen I was looking for a used Toyota Avalon with low mileage and Tu presented the right vehicle. He spent time with me, let me drive the car on a rainy da More

by Linda0217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tu Nguyen
Jan 18, 2019 -

Toyota Marin responded

Linda, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 13, 2019

Purchase Incredible customer service and experience! Selvin was very helpful and genuine. He provided excellent customer service and throroughly explained the More

by sfsaephan13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Selvin Gomez
Jan 16, 2019 -

Toyota Marin responded

We're glad that you had an excellent experience with us, sfsaephan13. I’m excited to hear that Selvin took care of you. He is a great asset and we appreciate all he does. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 13, 2019

Excellent service and everyone was very friendly! From start to finish the process was quick and everything was explained to me up front. Martin was very friendly throughout the entire process. He e More

by NH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathie Badger, Martin Sumayan
Feb 14, 2019 -

Toyota Marin responded

We love hearing about customers that have a terrific experience at Toyota Marin. We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 10, 2019

George Tenido is awesome!! George was so helpful and wonderful to work with! What a great, honest, genuine person. Colt was extremely thorough and communcated all the info clea More

by Mdonatelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Tenido, Colt Davis
Jan 14, 2019 -

Toyota Marin responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 05, 2019

They will damage your vehicle - then charge you for it. Brought my car in for routine maintenance (oil change/tire rotation). It cost more than it should have, but that's what you get at a dealer. Her More

by Driver1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerod Scott
Jan 12, 2019 -

Toyota Marin responded

Nathaniel we appreciate you speaking with our team and are glad we were able to come to a mutual resolution. If there’s any other way we can assist you, please let us know. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 03, 2019

Professional, excellent customer service Great buying experience for me and my wife, Selvin was professional and provided excellent service! Smooth and quick service made things enjoyable and More

by Bruno415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selvin Gomez
Jan 07, 2019 -

Toyota Marin responded

Hello Bruno and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Selvin was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 03, 2019

Amazing experience from start to finish! The simple no haggle sales approach and the no pressure on pushing a specific vehicle and the patience demonstrated was unsurpassed from all previous More

by cjmrn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathie Badger, George Tenido
Jan 07, 2019 -

Toyota Marin responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Diana Kennedy - General Manager - 415.257.4343

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