Toyota Marin

Was trying to get a price on a Rav4 Prime. Instead of being transparent and up front, they loaded about $1000.00 worth of options that I didn't want and then marked them up $16k. Can you imag Instead of being transparent and up front, they loaded about $1000.00 worth of options that I didn't want and then marked them up $16k. Can you imagine being charged $12,995.00 for Mud Flaps and Cross Bars!?! Talk about disingenuous. I felt like I was dealing with an operation from the 1970's. More

If I could give them 0 stars I would ! First there someone in their service department shares my service file with someone online and now it’s IMPOSSIBLE to reach their finance or sales te First there someone in their service department shares my service file with someone online and now it’s IMPOSSIBLE to reach their finance or sales team. Ridiculous More

Helped me with the car I wanted. Great experience. Calvin was great friendly and personable. A + Definitely recommend this dealership. Great experience. Calvin was great friendly and personable. A + Definitely recommend this dealership. More

I bought a used 2016 Mazda 3 here for a little over $20k from Toyota of Marin. They said it was in good shape, and that they had checked and serviced the car. I had gone back to ask about when to get an oil from Toyota of Marin. They said it was in good shape, and that they had checked and serviced the car. I had gone back to ask about when to get an oil change. The mechanic said that they had just serviced the car and the oil was set. They put a sticker on windshield and said to come back at 55k miles to change the oil. to change the oil. Then at 52k miles, only 3 mos later, the check engine came on. I went straight to my mechanic. There was no oil leak, but the car needed 4 quarts of oil and the engine had overheated. I went back to Toyota Marin, and they offered to refund me only $11,500 for the car. After much persuasion, they raised in $1000 to $12,500. I went to this dealership because I heard they were trustworthy. They kept over $8k of what I paid for a car that I thought was a good solid car. This is bad business. I am very disappointed. I do not recommend anyone buy anything from the Toyota Marin. More

Nick was efficient and thorough with our order and went the extra distance to provide a good experience the extra distance to provide a good experience More

Everything was very easy and comfortable. I felt respected and supported, like everything was being done in my best interest. I never felt pressured or anxious. Everything was taken care of. I felt respected and supported, like everything was being done in my best interest. I never felt pressured or anxious. Everything was taken care of. Plus, I feel like I got a great deal on the car I bought. More

Jose was really attentive. He handled every detai thoroughly and efficiently. His communication style was fabulous. I waa driving off the lot with my new Rav4 in less than an h He handled every detai thoroughly and efficiently. His communication style was fabulous. I waa driving off the lot with my new Rav4 in less than an hour. He even followed up to make sure i was happy or if i needed anything. Highly recommend Jose! More

Without a doubt, the most seamless and hassle free experience. It helped that I knew what I was looking for and its Toyota but Shah was outstanding and super positive to help me see what selection th experience. It helped that I knew what I was looking for and its Toyota but Shah was outstanding and super positive to help me see what selection they had (and didn't have). He listened and didn't try to overall hard sell. He was quick to respond to what I was looking for and helped me with the process to the T. That is why it was so seamless. Just a positive nice man who knew how to treat a customer! Really appreciate the help and the positive experience, it is 90% of the time NOT LIKE that at all! More

Hello Marin County community. We are writing this to provide fair warning that Toyota Marin is a fraudulent and deceptive business. My wife brought her car in for service, this was the second visit to provide fair warning that Toyota Marin is a fraudulent and deceptive business. My wife brought her car in for service, this was the second visit to this dealership and the second unprofessional experience. On both occasions, the car obtained body damage caused by the employees of Toyota Marin. As well, on the second visit, we were quoted $5000.00 for the repair of a fan blower motor. The part was quoted at $1000.00 and labor $4000.00. My wife decided that she would investigate the cost of the part and the labor required to repair the motor blower. Upon her research, the part cost is actually $100.00. With this knowledge, my wife decided that she would take apart the existing fan motor to determine if in fact the part needed to be replaced. Upon testing the part, we determined that the part was not in fact defective and only needed to be cleaned. Once we replaced the existing motor and confirmed that it was fully operational, we called Toyota Marin to inquire as to why they quoted $5000.00 to complete this repair. Of course, both Cam (Service Manager) and Erwin (Service Advisor) had no credible explanation for their fraudulent business practices. This organization has no ethics and they have proven this on two separate occasions. Clearly, the ownership of Marin Toyota are unethical business people and their business practices reflect in the actions and practices of their employees. I highly recommend taking your business to San Francisco Toyota. They are professional, honest and ethical people that understand what honesty and credibility mean to their customers. More

Best car-buying experience I’ve ever had (and I’ve bought cars from virtually every dealer in Marin. Jose Robles and the crew made the experience straightforward and simple. I’ll definitely return. cars from virtually every dealer in Marin. Jose Robles and the crew made the experience straightforward and simple. I’ll definitely return. More