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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

August 13, 2019

Absolutely pleasant Tu was amazing. He helped me from a-z with the purchase of the vehicle and made it quick and as easy as possible. If i were to make another purchase More

by Brightside408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tu Nguyen
Aug 13, 2019 -

Toyota Marin responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Regards, Diana Kennedy - General Manager - 415.257.4343

August 10, 2019

John was great John seemed very knowledgeable and was informative . However, I am not happy that I was sent off in a car with no gas and a missing hubcap. The wor More

by Patty
Recommend Dealer
Yes
Employees Worked With
John Chan
Aug 14, 2019 -

Toyota Marin responded

Patty, we are concerned to read about the issues you experienced and would appreciate the opportunity to resolve them. Please contact me directly at your earliest convenience to further discuss. Sincerely, Diana Kennedy - General Manager - 415.257.4343

Sep 11, 2019 -

Patty responded

Well, I called Diane Kennedy 2 days ago and so far no response..since last review i have not received my tags and I now have a 121 dollar ticket issued in the city for expired tags????? I also realized that the status of oil changes etc are not in the car as requested..needed the window washer the other morning and no fluid?? I have never before bought a car and had this level of service, or non service more like.

August 08, 2019

Easy no Hassle I worked with a wonderful sales person and he made it really easy for me to buy the car. I was nervous but Dylan Robinson made the purchase quick. More

by Scooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Robinson
Aug 08, 2019 -

Toyota Marin responded

Thank you for the compliments! It's fantastic to see that Dylan took such great care of you and please know we really appreciate your business. I hope we can work with you again in the future! Sincerely, Diana Kennedy - General Manager - 415.257.4343

August 04, 2019

Fantastic dealership. Wonderful, high integrity staff Everyone was fantastic: Kyla, Darrell, Josh and Arth. They were super honest, down to earth, extremely helpful and positive. And without having to neg More

by Tom Asher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell sales manager, Josh Feinberg, Kyla Wheatfall
Aug 04, 2019 -

Toyota Marin responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Regards, Diana Kennedy - General Manager - 415.257.4343

August 04, 2019

Used car purchase John Chan was great! Very friendly and helpful. He made the whole experience relaxed and easy. I would recommend him to anyone who wants to purchase a More

by Donthemon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chan
Aug 04, 2019 -

Toyota Marin responded

John is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Regards, Diana Kennedy - General Manager - 415.257.4343

August 04, 2019

Awesome Service John did a great Job helping us get into a vehicle that fit our family and our budget we appreciate the easy experience in and out in a couple hours More

by Herrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chan
Aug 05, 2019 -

Toyota Marin responded

Herrow, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, Diana Kennedy - General Manager - 415.257.4343

August 03, 2019

My first and most amazing car purchase I came in to this dealership not knowing what to expect. Martin welcomed me with a big smile, definitely knew I was in good hands. After all trials an More

by Gm1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Sumayan, Colt Davis
Aug 04, 2019 -

Toyota Marin responded

We are so glad we could take care of all of your needs at our dealership. Thank you for giving this feedback; we will be sure to share it with the team! Regards, Diana Kennedy - General Manager - 415.257.4343

August 01, 2019

Great service We just signed a contract for a new car for lease. This is our fourth consecutive lease from Toyota Marin. We could have gone to other dealers, but More

by tsuyas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell, Keith Ural
Aug 01, 2019 -

Toyota Marin responded

Thank you for this excellent review and especially for your continued business with our team! We work incredibly hard to assure our customers' satisfaction and it's fantastic to see that Keith made sure you had a comfortable, enjoyable and no-pressure experience. Congratulations on your new vehicle, and please don't hesitate to let us know if there's anything else you need! Sincerely, Diana Kennedy - General Manager - 415.257.4343

July 31, 2019

Excellent service As always a great experience visiting Marin Toyota, the staff is very attentive and helpful, not pushing for a sale and listening to my needs. Victor More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Diaz
Aug 01, 2019 -

Toyota Marin responded

Carlos, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Diana Kennedy - General Manager - 415.257.4343

July 31, 2019

Amazing. Talia is great. As soon as we walked into the dealer she greeted us and was very kind. She’s great with kids and had no problem what so ever. My kid a More

by dalia gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talia Bazan
Aug 01, 2019 -

Toyota Marin responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Diana Kennedy - General Manager - 415.257.4343

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