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Toyota Marin
San Rafael, CA
1,697 Reviews
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May 27, 2013
From purchase to car service! Customer service is consistently above the rest. I made it before service appt., no issue in getting car ready before I expected. Overall customer service has been gre consistently above the rest. I made it before service appt., no issue in getting car ready before I expected. Overall customer service has been great! Easy why there have been 4 cars bought or leased in last 4 years. More
by melodi
Employees Worked With
Sonia @ Service Center, Tyler Toler
April 23, 2013
My mother had an appointment with Ainsworth Leslie to check out a used car at the Marin Toyota Dealership, but when the time rolled around for the appointment, she was notified by Ainsworth that the car check out a used car at the Marin Toyota Dealership, but when the time rolled around for the appointment, she was notified by Ainsworth that the car wasn't ready for viewing, but he conveniently had a personal car he was trying to get rid of. Long story short, Ainsworth Leslie used his position to manipulate my mother into thinking his old 1998 Volkswagon Passat was a good car, and sold it to her for just under $4,000. The first day I drove it the plastic bottom fell off, and my mother contacted Ainsworth (conveniently, suspiciously via text, as he requested), and he did arrange for it to be bolted back to the car for free. If the bottom had fallen off on the freeway (I was on a 25 mph road, and THAT was scary enough), it surely could have caused a life-threatening accident. After the bottom was bolted back on, within two weeks, it was clear I needed to take the groaning, aching, creaking car to a mechanic, who was so astounded by the abundance of cheap Chinese parts in the car that he nearly seemed insulted. (You know how mechanics are). My mechanic told me and my mother that he had considered telling us the car was simply totaled, as the wear and tear from cheap parts put the value of the car somewhere just above the cost of the repairs- $2,000. Considering Ainsworth Leslie works around cars for a living, I find it hard to believe he wasn't aware of them, ahem, condition of this car. I also find it hard to believe that if Toyota had known he was using work hours and an appointment time allotted for another car to try to sell his personal piece of crap to an unsuspecting woman, this never would have happened. He stressed vehemently to my mother that she was buying it through him, not Toyota, but that just makes it all the more suspicious, considering my mother bought it AT the Marin Toyota Dealership, during a time allotted for a SPECIFIC USED CAR THE DEALERSHIP WAS SELLING. Let it be known that Ainsworth Leslie did something unethical, unprofessional, and just downright uncool. The car has not only put me danger in the past, but caused my mother financial hardship- I mean, the guy jacked the price up by two grand! My mother is a single mother raising another daughter, and I am a full-time college student. This has caused us a lot of stress- AND CASH. Beware- it seems Ainsworth Leslie will do ANYTHING to get off a car. More
by lpolson123
Employees Worked With
Ainsworth Leslie
January 17, 2013
Buying a car? Value and service at the top of your list? Then GO DIRECTLY TO TOYOTA MARIN!! If your stock options hit paydirt, go anyway, invest the savings and rent the Ferrari!! I CANNOT RECOMMEND THEI Then GO DIRECTLY TO TOYOTA MARIN!! If your stock options hit paydirt, go anyway, invest the savings and rent the Ferrari!! I CANNOT RECOMMEND THEIR EXCELLENT AND PROFESSIONAL STAFF HIGHLY ENOUGH!! I am a sole proprietor, first time new car buyer, looking for value in a mid-sized sedan for business and personal use, Emad Burjaq in sales introduced a new 2012 Camry hybrid LE, his sales manger Ainsworth Leslie patiently explained leasing, economic investment of premium for hybrid gas savings and higher residual at lease end, my friend and business partner who'd leased several cars reviewed all, after a small deposit returned the next day with old Jaguar trade-in, Tyler Toler drove the car with me along to answer questions, I received a fair trade-in offer compared with those of other dealers and Edmunds research, signed the lease agreement with business manager Kathy Badger, who in great detail went over numbers, payment, insurance, options and my many questions. This is a big investment for me, Emad, Ainsworth, Tyler and Kathy all extremely professional, up front disclosure of bumper damage to the car on the lot, printed all detail and records for the work done, for my files and for when I either return the car and the end of the term, or decide to purchase. I returned the following day for hour discussion about the car, driving and ownership recommendations with Dan Wight in Service, will return later for paint and upholstery protection option. Emad called two days later, for any questions or concerns I might have. I called the business office a day after, for further questions on lease vs purchase. Mileage as described so far, driven less than 1,000 miles and over 40 MPG mostly freeway, better than mid 30's MPG 2013 non-hybrid Sonata rented for round trip to San Diego, both from trip odometers. All staff OUTSTANDING with details, facts, response, accessibility, patience. Not once did I feel pressured, got an offer I couldn't refuse! My thanks to all! More
by Philclock
Employees Worked With
Amad Burjaq, Sales; Dan Wight, Service Appointment, Ainsworth Leslie, Tyler Toler, Cathie Badger
November 12, 2012
Christine was great!! she went over every detail of the Christine was great!! she went over every detail of the car. She gave us a great price which no dealer could beat. And most of all she made me and m Christine was great!! she went over every detail of the car. She gave us a great price which no dealer could beat. And most of all she made me and my wife feel like VIPs. I will buy my next car from Toyota of Marin. More
by ljwsecw
Employees Worked With
Christine Cilento
November 08, 2012
When we bought our car in 2007, the salesman tried to talk us into buying insurance on the cars' electronics, because "that was build to break down after a few years". Only the clock kicked the bucket, t talk us into buying insurance on the cars' electronics, because "that was build to break down after a few years". Only the clock kicked the bucket, the rest still works. With other parts of the cr, we were less lucky. After <50K miles, we needed a new transmission. About 1.5 y after installing the new transmission, we noticed a clanking sound that got louder and louder over the years, with repeated visits at a Toyota repair shop (then in another state, where we moved), where they found nothing initially. However, after the third visit, it turned out that the flex plate was cracked, due to a misalignment, resulting from a missing line up pin that apparently was forgotten when switching out the transmission. Regarding the pricing for repairs, all I can say is that Toyota Marin charges the double amount of money what competing garages would charge, even for trivial jobs such as light bulb change or oil change, let alone the bigger repair jobs. To us, Toyota Marin is a synonym for 'disappointment'. More
by JJvJ
Employees Worked With
Do not remember
October 04, 2012
Kip Miles, shame on you for being such a corporate tool. You give used car salesman a bad name. As acting floor manager, you should be able to resolve minor situations and make a minor effort to make the You give used car salesman a bad name. As acting floor manager, you should be able to resolve minor situations and make a minor effort to make the customer happy. After signing the papers for a 2010 Corolla from your dealership, you hand over the ONE key over to me and say " You can make copies at the service center across the street." We come to find out that a spare key will run $371, and needless to say we are not happy. Enter Kip Miles... I wasn't inteanding to return our new sedan over a spare key. But after a brief interaction with Kip over the phone, It almost sounded as if Kip Miles was daring me to return the car. He was like you bought the car, you signed the papers... We didn't disclose the key would be $371 because then Toyota would have to raise the price on the vehicle. I can overhear him talking about how they screwed some lady with a Prius the same way in the not to distant past. He tells me he spoke with his boss Mike Christian, and that he can't help me. I mention that I called Mr. Christain also and they told me he hasn't returned my call. He later pulls a Romney and says " Well, I didn't actually SPEAK WITH HIM, but I'm sure he would agree with me. " I called over to Toyota Novato before meting with KIp and they mention that they will cut and program a new key for me for $240. So I mention this to Kip Miles and ask him if they will find a compromise in the price of the key, and basically he tells me to return the car because he can't think of any resolve to this situation. I give him some options, like price matching or telling his man Miguel to pull out an old key from his service desk and letting us pay for just the programing.....nothing Well Kip, the price of the car should include two keys and a floor manager should have some kind of heart. If you want to read more about Kip's hypocritical bull you can google him and read his blog. I especially like the piece about transperency, accurate pricing and a well managed dealership. If you ever decide to leave the car sales industry you have a future in politics my amigo. More
by Javisimo
Employees Worked With
Kip Miles
August 21, 2012
I just got a Prius c four! This is my second car from Toyota Marin with amazing help from Mr. Gian Voglino. Since I wanted to learn more about car buying this time, I decided to do all the process b Toyota Marin with amazing help from Mr. Gian Voglino. Since I wanted to learn more about car buying this time, I decided to do all the process by myself. My friends helped me to research cars and to understand some basics, but completing a big transaction really made me think about so many details about car mechanics, maintenance and financing. Thanks to the wonderful staff in Toyota Marin, especially Gian and Bob, I learned a lot this time. It is not easy to find a car sales consultant who is truly supportive for a young woman to buy a car alone. Since Gian helped me to find my beautiful Yaris three years ago and I have loved that car, I went to back to Gian to get help again. I had a vague idea to buys a little Prius, but wasn't sure about the difference in each option. Gian is very patient, knowledgeable, honest, understanding and supportive. He is also culturally sensitive and respectful (fluent in Spanish too). I could spend enough time to make decisions on my new car without feeling rushed or pushed. He went over almost all the details of Prius, twice. He explained each paper work in detail, answered all my questions about cars and finances, and made sure if I understood all his explanations. Those questions took at least six hours total (I went to Toyota Marin five times). He accommodated my pickiness of color and was also amazingly forbearing with my indecisiveness. Furthermore, after all the transaction was done, Gian spent two hours on helping me set up the basics and making sure that I understood how to operate Prius and that I would drive safe home. This tutoring really made a difference. This was another thoughtful service of Gian and another reason to ask this Italian gentleman to be your car sales consultant. Many car sales people simply focus on selling cars, but Gian can see how a new car would affect other aspects of his client's life. He is naturally a people person (he has a lot of interesting stories), but also put extra efforts to get know his clients so he can offer more assistance. He truly cares about his clients and helps them to find cars that make them happy. So once again, thank you Gian! I also would like to take this opportunity to thank Mr. Taylor Toler for locating and securing the car I wanted, to thank Mr. Bob Dempster for his great help on my paperwork. Bob explained literally each sentence on all the documents. I deeply appreciate for his ability to make the exhausting and overwhelming paperwork less stressful and much more educational. Thank you, Toyota Marin! More
by Rei F.
Employees Worked With
Gian Voglino
August 06, 2012
After purchasing my 2006 Honda Ridgeline for an excellent price, I was initially deflated by some front end damage which occurred prior to my arrival, but after the photos were uploaded from the dealership. price, I was initially deflated by some front end damage which occurred prior to my arrival, but after the photos were uploaded from the dealership. Furthermore, the night I bought my truck, the power went out at the dealership. To my surprise the folks at ToyotaMarin let me leave with my new Ridgeline, even though all paperwork was not complete. The next day they sent a courier to my home address to meet and finish the paperwork - that was over 100 miles away! To add even more sweet surprise to my experience, Matt personally handled my truck's service needs. I ended up getting my truck back after just two days in service, looking better than I expected. Matt Shone and ToyotaMarin went far beyond good customer service. I would seriously consider purchasing another car from them. They have earned my trust and respect. More
by daveman71
Employees Worked With
Matt Shone
July 22, 2012
Paula did an outstanding job and helped us through every step of the way. We came in knowing we wanted a Prius C and she went over the different models, their features, and let me test drive a few different step of the way. We came in knowing we wanted a Prius C and she went over the different models, their features, and let me test drive a few different models. She even made comparable model suggestions to make sure we got what we wanted. I never felt pressured or rushed into buying either, which is rare, and I definitely appreciated that. After we had made the decision she was helpful in getting us a good trade-in value, taking care of our Costco Buyers Program discount, and the military rebate. We got a great trade-in, a discounted price, and outstanding customer service the entire way. She went over all the features of the car, the service plans, and explained utilizing the different Toyota service departments and what was covered. More
by wmccown
Employees Worked With
William McCown
July 10, 2012
It was a pleasure to work with John Hathaway and Matt Shone. Both are very professional. I was a buyer from Oregon and was looking for an SUV as we are expecting our little boy. I found the car I want Shone. Both are very professional. I was a buyer from Oregon and was looking for an SUV as we are expecting our little boy. I found the car I wanted at Toyota Marin. They went out of their way to make everything worked. Matt sent a driver with the car to Oregon and I was able to get the car the day I wanted. It was my first time buying a car from Out of state. I had my doubts and was nervous at first because I bought the car without seeing it in person. But everything was as described. Matt and John were great, gave me a good deal and walked me through the process and everything was extremely smooth. Don't hesitate to buy a car from Toyota Marin if you are from out of state. More
by vnta7
Employees Worked With
John Hathaway and Matt Shone, Matt Shone
