Back

Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

Directions

By Type

Showing 1,700 reviews

August 15, 2013

PHENOMENAL! You name it: Friendly? Check. Transparent and honest? Check, check. Great price? Check! It doesn't get better than this dealership. From step one, these guys treated me with respect, and at no po More

by dr3amtruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Phillips and David Dennis, Keith Ural
Aug 16, 2013 -

Toyota Marin responded

Thank you for sharing this candid feedback. We are glad to hear that you found our staff to be friendly, transparent, and honest. We appreciate your business and look forward to assisting with your automotive needs in the future. Also, don’t forget that your vehicle comes with a free, 119-point annual inspection by our team as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
August 12, 2013

I recently purchased a certified Toyota. Kevin Holt was very helpful with the whole sale. He and his managers even stayed way after hours to finish all my paperwork! It was easy and very different from any More

by Brandon1298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin holt
Aug 14, 2013 -

Toyota Marin responded

Brandon, Thanks for taking the time to post this review. We’re glad to hear that you were satisfied with the customer service you receive from Kevin and our team. Congratulations on your new, certified Toyota and please don’t hesitate to let us know if there’s any other automotive needs we can help you with. Also, don’t forget to take a look at our “10-Point Value Guarantees” to learn the many benefits of being a Toyota Marin customer. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
August 10, 2013

They advertise one price for a car with services already completed, yet bait-and-switch price with higher price on the same care, plus minor touch up...claiming work to smog was done as it didn't pass smog. More

by sandiego1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Holt, Direct Sales Manager
August 08, 2013

??1930 Straits View Drive ? Tiburon, CA 94920 April 6, ??1930 Straits View Drive ? Tiburon, CA 94920 April 6, 2013 ?TOYOTO Marin 445 Francisco Blvd. East San Rafael, CA 94901 Attn.: Sales Department More

by phbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Dunn, Salesperson
Aug 12, 2013 -

Toyota Marin responded

Patricia, We were thrilled to read about your car-buying experience at our dealership. Elizabeth is known for her dedication to ensuring that all of our customers drive off the lot satisfied, and we are very happy to know that she was able to achieve this with you. Enjoy your new car and please feel free to give us a call if you need any automotive assistance in the future. We also encourage you to take advantage of the free, 119-point annual inspection that our dealership provides as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
August 05, 2013

I've just finished with my purchase of a used Volvo I've just finished with my purchase of a used Volvo S60 from Toyota Marin. Brooke Peros, my salesperson was very professional, knowledgeable and More

by donernst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Peros, Chris Hancock.
Aug 06, 2013 -

Toyota Marin responded

Don, Thanks for the feedback. We always want to make sure our customers are comfortable and enjoy their experience, and are glad to hear this was the case for you. Welcome back to the United States, and please let us know if there’s any other automotive need we can assist you with in the future. Also, don’t forget to take advantage of the free, 119-point annual inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
August 05, 2013

I was researching online for an Eclipse and found a good candidate at Toyota of Marin. Brooke responded to my query right away and sent info on the car and my financial requests. I called the dealership and More

by murphydillonbeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke , Lana Abu Kweik
Aug 06, 2013 -

Toyota Marin responded

Murphy, Thanks for reaching out and sharing your experience with Lana and Brooke. We are glad that we could make your Eclipse purchase quick, efficient and painless. Congratulations on your new car, and we hope you’ll consider us for any service needs you may have in the future. Also, don’t forget that every car purchased from Toyota Marin comes with a free, 119-point annual inspection as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
August 05, 2013

It was an incredibly easy and smooth day at Toyota Marin. The employee that offered first class service was Ren Briones and he answered all my questions as well as provided me with important information. I w More

by Amorrison2
Price
Recommend Dealer
Yes
Employees Worked With
Ren Briones
Aug 07, 2013 -

Toyota Marin responded

Thank you for the feedback. It is great to know that Ren was able to provide you with knowledgeable and efficient customer service. Please feel free to call or stop by if there is any other automotive need we can help you with. Also, don’t forget that we offer a free, scheduled shuttle service when you bring your car in for repairs or maintenance as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
July 31, 2013

I needed to trade in my 2005 Mini Cooper ASAP. I spoke to John by phone as I was "interviewing" dealers and he told me about their "no haggle" policy and that they would buy my car whether or not I bought on More

by barb94044
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Aug 02, 2013 -

Toyota Marin responded

Barbara, Thank you for your 5-star review. We’re glad to hear you had such a seamless trade-in and purchasing experience with John. We strive for nothing less than complete satisfaction and are glad that you got to experience that with us. Please stop by any time for more hugs, or if you have any automotive needs we can help you out with. Also, don’t forget that your Corolla comes with a free, 119-point annual inspection as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
July 02, 2013

I already referred a client to them today, after buying a vehicle Sat.! Thee was a strong spirit of openness and honesty -- substantiatd by 1) a competitive allowance on my trade-in, $3,000 or 66% more than More

by JWP6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Paine, Jay Brownrigg
Jul 03, 2013 -

Toyota Marin responded

Thank you for the rave review. Your referral mean a lot to us and we appreciate that you've been sharing your great experience. It is always a pleasure to help you find you additional rebates you may qualify for, and we'll be looking forward to seeing you, your friends, and your family members again soon. Don’t forget that we’ll perform a free, 119-point annual inspection on your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
June 22, 2013

My visit was an unanticipated pleasure. Each employee, from Dan who answered my call seeking a service appointment, to Max who greeted me when I drove up, and each person I encountered after them was deli More

by Jsj13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max, Dan, Paula McCormick
Jun 25, 2013 -

Toyota Marin responded

Thank you for taking the time to recognize your experience. We are excited to hear that everything from your initial phone call to the delivery of your vehicle after servicing was to your satisfaction. I will be sure your kind sentiments about our Service Center are heard. We wish you many continued years and miles with your new vehicle and hope to see you again for your future scheduled maintenance. Also, don’t forget that we offer a free, scheduled shuttle service to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

More
...
166
...