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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

August 31, 2013

Lana was great! She was straightforward and asked me exactly what I was looking for in a vehicle! I wanted a luxury hybrid not a prius! And that's what I got! I couldn't be happier! Overall everyone was More

by nabilah
Price
Recommend Dealer
Yes
Employees Worked With
Lana Abu Kweik
Sep 05, 2013 -

Toyota Marin responded

Thank you for the review. We have an expansive array of vehicles here at Toyota Marin, and it's wonderful to hear that Lana was able to get you behind the wheel of one that met your specifications. We all appreciate hearing back from our customers, so I'll be sure to pass your kind words along. Our "10-Point Value Guarantee" is certainly a favorite amongst our customers, so be sure to take advantage of the free, 119-point annual inspection! Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 29, 2013

Brian is incredibly knowledgeable and diligent. He had answers to each of my questions and a friendly demeanor that made car shopping far more pleasant than I would have ever guessed it could be. I had a More

by chloebreider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Moore
Sep 03, 2013 -

Toyota Marin responded

Chloe, Thanks for the 5-star review. We know there are a lot of new gadgets and technological improvements in new cars these days and we want to answer all your questions so you can be an expert on how to use all of everything your car has to offer. Congratulations on your new vehicle and we hope to see you again very soon. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 27, 2013

I have a great experience at Toyota Marin. I purchased a 2002 Pontiac Grand Prix. The car dealer who helped me, Jonathan Miers, was a great help in finding the perfect car for me. I recommend this car deale More

by michael90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Miers
Aug 29, 2013 -

Toyota Marin responded

Michael, Thanks for taking the time to rate us. We are always excited to hear back from our happy customers and the review you have left us proves you enjoyed your experience. Please let us know if there is any other automotive need we can help you with. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 27, 2013

My sales person, Marvin Sexton, was my first contact and primarily the reason I purchased the car but everyone I had contact with was OUTSTANDING! I also really appreciated Business Manager David Dennis. More

by scremin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Sexton, David Dennis, Ryan Payne
Aug 29, 2013 -

Toyota Marin responded

Congratulations on your new car and thank you for choosing Toyota Marin. We are pleased to hear that the entire team matched the great impression Marvin initially made on you. We hope you are enjoying your new car, and please don't hesitate to contact us if there is any other automotive need we can help with. Also, don’t forget that we provide a free, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 23, 2013

All of the people listed above were extremely friendly and helpful. They answered all of my questions fully and showed me all of the vehicles that matched my needs. More

by oziel
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Daugherty, Paul Phillips, David Dennis
Aug 27, 2013 -

Toyota Marin responded

Thank you for the review and rating. Our staff is always eager to help take your wants and needs and steer you towards a car that best matches your lifestyle. Congratulations on your new car, and we look forward to an opportunity to work with you again in the future. Don’t forget to take advantage of the 119-point annual inspection we provide free of charge as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 19, 2013

I came in with a plan to purchase a newer used vehicle and Roman provided answers to all of my questions. I would have preferred to discuss value added items such as warranty and gap insurance as part of More

by Claudia1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2013 -

Toyota Marin responded

Claudia, Thank you for taking the time to write such a great review. We are happy to hear that Roman was able to get you into the perfect car while answering all of the questions you had. Congratulations on your new car, and we hope to see you in our dealership again in the future. When it's time for your first oil change, please remember that we will also wash your car free of charge after any maintenance we provide as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 18, 2013

I bought my first car and I am glad I came here. Before Toyota Marin, I went to another dealership and they were pushing me to buy a car that I didn't even want. When I got to Toyota Marin, Roman asked me More

by tomomasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Umar Khar
Aug 21, 2013 -

Toyota Marin responded

Tomomasa, Thanks for taking the time to write this 5-star review. It makes us very happy to hear that Roman and Umar were able to be such a big help. We hope we will be lucky enough to get an opportunity to assist you with your automotive needs again in the future. Don’t forget that your car comes with a free, 119-point annual inspection by our team as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 15, 2013

PHENOMENAL! You name it: Friendly? Check. Transparent and honest? Check, check. Great price? Check! It doesn't get better than this dealership. From step one, these guys treated me with respect, and at no po More

by dr3amtruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Phillips and David Dennis, Keith Ural
Aug 16, 2013 -

Toyota Marin responded

Thank you for sharing this candid feedback. We are glad to hear that you found our staff to be friendly, transparent, and honest. We appreciate your business and look forward to assisting with your automotive needs in the future. Also, don’t forget that your vehicle comes with a free, 119-point annual inspection by our team as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 12, 2013

I recently purchased a certified Toyota. Kevin Holt was very helpful with the whole sale. He and his managers even stayed way after hours to finish all my paperwork! It was easy and very different from any More

by Brandon1298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin holt
Aug 14, 2013 -

Toyota Marin responded

Brandon, Thanks for taking the time to post this review. We’re glad to hear that you were satisfied with the customer service you receive from Kevin and our team. Congratulations on your new, certified Toyota and please don’t hesitate to let us know if there’s any other automotive needs we can help you with. Also, don’t forget to take a look at our “10-Point Value Guarantees” to learn the many benefits of being a Toyota Marin customer. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

August 10, 2013

They advertise one price for a car with services already completed, yet bait-and-switch price with higher price on the same care, plus minor touch up...claiming work to smog was done as it didn't pass smog. More

by sandiego1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Holt, Direct Sales Manager
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