Toyota Marin

What I valued about my Toyota Marin experience: - a What I valued about my Toyota Marin experience: - a used car Sales team that treated me like a new car buyer with none of the stereotypical "used ca What I valued about my Toyota Marin experience: - a used car Sales team that treated me like a new car buyer with none of the stereotypical "used car" tactics - friendly, helpful service and open to providing options to make closing the transaction easy - paperwork completed in a thorough but easy to understand manner So far, we are very happy with the vehicle. The single service error we experienced was picking up the vehicle with a near empty tank of gas. This was a minor blip on an overall great experience. More

I just bought a used Prius from Toyota Marin and have to say it was the best car buying experience. The staff was a delight to deal with, from the sales person to the final steps of financing the car. They say it was the best car buying experience. The staff was a delight to deal with, from the sales person to the final steps of financing the car. They worked very hard finding me the car I wanted at the price I could afford. I recommend this dealership to anyone looking for a used car!! More

I cannot praise Toyota Marin and the employees with whom I worked enough! Roman was my salesman and he was thorough in answering my questions and most respectfully educating me & not "selling" me. I'm in m I worked enough! Roman was my salesman and he was thorough in answering my questions and most respectfully educating me & not "selling" me. I'm in my 60's and I've never personally been the person to purchase a car, new or used, and Roman put me at ease immediately. His manner is gentle and helpful and he genuinely wanted to help me purchase the "car of my dreams" that was down in Sunnyvale at a "sister" dealership. I have been with the same mechanic for 40 years and it was a critical purchasing point for me to have him inspect this car. Toyota Marin had no problem with that at all, a major plus in this process. My mechanic deemed the car "in pristine condition" so now it was time to involve Umar, the finance man. Manager Ainsworth was called into this process as well and he and Umar were both shepherding me through my all-cash purchase. The timing of my funds' availability and payment was a bit tricky and they both worked diligently with me to make this car purchase happen for me. Monies were exchanged, documents signed, and I was to pick up the car the next day. The timing of the pick-up changed several times and Roman was accessible and continual in his communication with me. Upon arrival to pick up the car Roman happily offered his time to "tutor" me on particular aspects of the car, i.e. how to open the moon roof, what's this button do?, this is the such and such, etc.. I most appreciate that he took his time to get me comfortable in and knowledgeable of my new-to-me car. Since for 30 years I've been driving a '72 VW Super Beetle, an '81 VW Vanagon camper, a '91 and then an '85 Ford Ranger Truck, I'm not familiar with many of the standard features on "new" cars and post purchase, Roman and his colleagues continue to be available to answer my questions. Toyota Marin, and the gentlemen with whom I worked, receive my highest praise! I highly recommend them! More

The overall experience was very pleasant and the dealership was thoroughly professional. Most importantly no pressure sales tactic was used and I was provided with all the required information for d dealership was thoroughly professional. Most importantly no pressure sales tactic was used and I was provided with all the required information for decision making. Thumbs up !! More

A completely different car buying experience than I've ever had. They listened to what we wanted, understood what we needed and went to great lengths to make it happen....while providing over the top I've ever had. They listened to what we wanted, understood what we needed and went to great lengths to make it happen....while providing over the top customer service. To say we were impressed would be an understatement! My daughter loves her new 2014 Toyota Corolla! More

The sales person, John Hathaway, was very helpful and courteous. The back-room person who did the paperwork with us was knowledgeable, efficient, and polite. The price of the vehicle was very fair and courteous. The back-room person who did the paperwork with us was knowledgeable, efficient, and polite. The price of the vehicle was very fair and I appreciated not having to haggle in order to get a fair price. I would highly recommend Toyota Marin to anyone looking to shop and purchase a vehicle. More

I was pleased with the service and knowledge of the plug in prius I bought. The entire time took just a few hours and I was very pleased with the deals that Toyota was offering. in prius I bought. The entire time took just a few hours and I was very pleased with the deals that Toyota was offering. More

All the people I worked with were friendly and respectful. They worked with purpose but I never felt pressured. I went in with a narrow window as to what I wanted and how much I would pay for it. respectful. They worked with purpose but I never felt pressured. I went in with a narrow window as to what I wanted and how much I would pay for it. Kevin and Robert helped me expand my possibilities. I came away with a vehicle I am very pleased with.at the price I was wiling to Pay. Tony was very efficient handling the paper work and at the same time providing me with a great deal of information about my car.Tony's extra effort impressed me. It was close to 10 PM when we finished. I am 65 yrs old and I have never laughed so much while buying a car. I think we all had fun. More

I would have been happier had there been more negotiating. The sales manager was not very sociable nor personable. He looked like he was dissheveled and needed a haircut. negotiating. The sales manager was not very sociable nor personable. He looked like he was dissheveled and needed a haircut. More

I purchased my used Prius last week from Brian Moore at Toyota of Marin. If transparent, honest communication is something you desire when you purchase your next car, then Brian is your guy! Before my Toyota of Marin. If transparent, honest communication is something you desire when you purchase your next car, then Brian is your guy! Before my meeting, Brian equipped me with background on the cars I was interested in to prepare me for what was being offered before my test drive. From a free carfax, to background on the seller, he gave me everything I needed to make an informed decision about my purchase. Further, of two cars I was interested in, I selected the more inexpensive vehicle. I was pleased that he didn't try to up sell me. Further, he helped facilitate the transaction of my trade-in with my lender in a fashion that was quick, and efficient. My experience was so great, I'm sending my dad in to see Brian to check out cars this week. Give this guy a call! More