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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

November 16, 2013

Came in for the 04 WRX STi. Awesome car but had its fairshare of undocumented issues which were brought to my attention upon taking it in for a certified Subaru inspection. Good part is they have a 3da More

by wuapac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
November 15, 2013

Marvin was an incredible salesman! He didn't make me feel pressured at all. I felt very comfortable, like I was dealing with an old friend. I liked his laid back personality. He was very funny and easy More

by Paigejholt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Sexyon
Nov 18, 2013 -

Toyota Marin responded

Paige, Thank you for your patronage and review. The relationship with our customers is always focused on providing you with the most comfortable, low-pressure, and friendly atmosphere possible. So, the fact that described your working with Marvin as like “dealing with an old friend” is incredible to hear. Congratulations on your new car, and please don't hesitate to come see us again if you need any assistance with your vehicle. Also, be sure to check out our “10-Point Value Guarantee” on our website to discover the other benefits of being a Toyota Marin customer. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 09, 2013

Harmon's review reflects his above average over-all performance throughout the buying process. He was not overbearing, "pushy" or in any way stifling. He gave me the "space" and time that I needed to More

by sergioO1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts
Nov 12, 2013 -

Toyota Marin responded

Sergio, Thank you for the review. We are happy knowing you walked away from our dealership having not been pressured once during the sale. Our team works hard to ensure our customers have ample time to weigh their decision and we hope to continue going above and beyond your expectations in the future. Until then, don’t forget about the free, 119-point annual inspection we provide all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 09, 2013

Christine Cilento was very kind to let us know the availability of the car that we are thinking of purchasing. If it were not for her call we wouldn't have gotten a new car this year! Thanks to you More

by 0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Dunn/Christine Cilento
Nov 12, 2013 -

Toyota Marin responded

Thanks for sharing your feedback. We are happy to hear that Christine and Beth were able to provide you with such great service and a memorable and easy car-buying experience. We'll be sure to share you kind words with them as we know they'll be happy to hear their hard work has not gone unnoticed. We are always here to help so please do not hesitate to let us know if there is any automotive need we can help you with. Also, don’t forget that we provide a free, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 08, 2013

Lana is very personable, professional and absolutely fabulous. Was very helpful over the phone & in person. Never felt pressured and is knowledgable. Give a raise. More

by A.bighorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Abu Kweik
Nov 12, 2013 -

Toyota Marin responded

Thanks for both your patronage and this excellent review. I am delighted to hear that you had such an outstanding shopping experience with Lana and that you never felt pressured. Congratulations on your new vehicle, and we truly hope that you enjoy it. If there is any other automotive need that we can help you with, please do not hesitate to give us a call or swing by the dealership. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 07, 2013

Brooke Peros made the whole experience go smoothly and quickly, took just a few hours from start to finish! She really listened so I could purchase a previously owned Camry XLE with all the features I wa More

by robisonv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Peros and Daryl Charalambous
Nov 08, 2013 -

Toyota Marin responded

Thank you for sharing your recent experience with us and for the wonderful rating. Traveling over 50+ miles to purchase a vehicle is a tough task and we are thrilled to hear that you made the long drive due to your daughter’s past experience with us. You chose an outstanding vehicle in the Camry XLE and I hope you are happy with it thus far. Brooke and Daryl will also be happy to know they provided you with the top notch service you were hoping to get during your visit. They are both valued members of our team and always provide guests with expert knowledge and great customer service. If you ever have any questions, please feel free to reach out at any time. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 05, 2013

I have been shopping for a car for several weeks with very poor luck. My budget was low (less than 4000 dollars), and I was having difficulty finding a reliable car within my price range. Today, my frien More

by smit5852
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts
Nov 07, 2013 -

Toyota Marin responded

Thank you for taking the time to write this review. Our sales team takes pride in working with customers to find the best car for their needs, and I'm glad to hear that Harmon was able to make your visit such a positive one. Remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 05, 2013

Employees with whom we interacted were very supportive and friendly, I really do appreciate their approach and response. It was really great doing business with Toyota Marin and I would not hesitate refer More

by mpatil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts, Umar Khar, Lana Abu Kweik
Nov 07, 2013 -

Toyota Marin responded

Thank you for the review, and for your recommendations. It's great that Lana was able to make your purchase such an enjoyable one, and I'm confident she was able to help get you the perfect car. Keep the positive experience going through the years with our free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 04, 2013

The coolest thing about Harmon and Christine -- they are down-to-earth, real people. Not at all like your typical car salespeople. They understand that customers don't want to be hassled or pressured, giv More

by ingar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts, Christine Cilento
Nov 06, 2013 -

Toyota Marin responded

Thank you for the wonderful review and rating. I’m glad that you found Harmon and Christine so approachable, and that your purchase was free from any undue pressure. Congratulations on your new car and we hope to see you again very soon. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

October 31, 2013

I bought my highlander here about a month ago. Kevin Holt was great. He really made it easy. No pressure and friendly. Love my new suv! Thanks Kevin! More

by paul92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin holt
Nov 04, 2013 -

Toyota Marin responded

Paul, Thank you for the encouraging review. Our staff is dedicated to customer service and I'm glad to see Kevin provided you with friendly and pressure-free assistance. Congratulations on your new Highlander and please do not hesitate to contact us you have any other automotive needs. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

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