Toyota Marin
San Rafael, CA
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Christine Cilento was very kind to let us know the availability of the car that we are thinking of purchasing. If it were not for her call we wouldn't have gotten a new car this year! Thanks to you availability of the car that we are thinking of purchasing. If it were not for her call we wouldn't have gotten a new car this year! Thanks to you Christine! Beth Dunn had been very patient in showing us this lightly used 2013 Sienna AWD XLE which we liked right away. Very nice and friendly lady. Would be glad to recommend this dealership to our friends. Thank you ladies for your wonderful service! Thanks Toyota Scion Marin!!! More
Lana is very personable, professional and absolutely fabulous. Was very helpful over the phone & in person. Never felt pressured and is knowledgable. Give a raise. fabulous. Was very helpful over the phone & in person. Never felt pressured and is knowledgable. Give a raise. More
Brooke Peros made the whole experience go smoothly and quickly, took just a few hours from start to finish! She really listened so I could purchase a previously owned Camry XLE with all the features I wa quickly, took just a few hours from start to finish! She really listened so I could purchase a previously owned Camry XLE with all the features I wanted. Both Brooke and Daryl Charalambous in Finance handled the paperwork efficiently and answered all my questions. I did have to ask for a tankful of gas and Brooke gave me a voucher for their local gas station. I live 50+ miles away and shopped here because my daughter leased a Scion from this dealership and had a positive experience too. My only disappointment was the trade in value of my clean car in good running condition. Apparently, the management would not budge in their assessment at around one-third of the low blue book so it was not what I wanted to get my payments to within my budget. Overall, I recommend Toyota Marin! More
I have been shopping for a car for several weeks with very poor luck. My budget was low (less than 4000 dollars), and I was having difficulty finding a reliable car within my price range. Today, my frien very poor luck. My budget was low (less than 4000 dollars), and I was having difficulty finding a reliable car within my price range. Today, my friend drove me around to various dealerships to check out cars in Petaluma/Santa Rosa to no avail. I decided to expand my search parameters by increasing my price range to less than 5000 dollars before tag/title and that led me to Toyota Marin's website via cars.com. We called ahead to the dealership to make contact with a salesman. We were referred to Harmon. He was hospitable, warm, welcoming, funny, and knowledgable. I had been given the run around by several salespeople prior to my experience with Toyota Marin, so I appreciated the upfront approach. He showed me 3 cars within or near my price range. We were there for several hours and he scavenged some snacks for us. If we asked him a question he didn't know the answer to, he admitted it and found out the answer later. He was fun to go on test drives with due to his fun and open demeanor. He is an absolute gem of a salesman and I am so glad he represented me. I would most definitely refer anyone I know to Mr. Harmon Roberts at Toyota Marin. More
Employees with whom we interacted were very supportive and friendly, I really do appreciate their approach and response. It was really great doing business with Toyota Marin and I would not hesitate refer and friendly, I really do appreciate their approach and response. It was really great doing business with Toyota Marin and I would not hesitate referring my colleagues our friends for any deals in future. More
The coolest thing about Harmon and Christine -- they are down-to-earth, real people. Not at all like your typical car salespeople. They understand that customers don't want to be hassled or pressured, giv down-to-earth, real people. Not at all like your typical car salespeople. They understand that customers don't want to be hassled or pressured, give you plenty of time to make a decision, work and stay in communication with you, and make sure that you get the right vehicle, even if it takes weeks like ours did. The wait was worth it, for sure. Toyota of Marin also has a crazy return policy. Who does that?? Anyways, you can't go wrong with these two, ask for Harmon or Christine -- they will do right by you. More
I bought my highlander here about a month ago. Kevin Holt was great. He really made it easy. No pressure and friendly. Love my new suv! Thanks Kevin! Holt was great. He really made it easy. No pressure and friendly. Love my new suv! Thanks Kevin! More
Harmon Roberts is a friendly, knowledgeable salesman. We felt no pressure from him at all. He gave a great presentation through power points, as well as good advice, and whatever he did not have the answer felt no pressure from him at all. He gave a great presentation through power points, as well as good advice, and whatever he did not have the answer to my question, he took the time to research for the answer. We are willing to do business with again if there is ever the need to get a third car for our household. Thank you Harmon! We love our Sienna... More
I have heard positive feedback about Toyota Marin from my friends in the past and this time I experienced it.. I purchased 2010 Toyota Sienna from Toyota Marin and I worked with Lana and Jay on this purch friends in the past and this time I experienced it.. I purchased 2010 Toyota Sienna from Toyota Marin and I worked with Lana and Jay on this purchase. They both are very customer friendly, especially Lana who I worked closely on this purchase, very good at receiving customers, understanding customer needs and helping customer to find the best one.. I'm highly satisfied with this purchase and I definitely recommend Toyota Marin to my friends. Things that I was not happy about were: 1) DVD player in the car was not working, but it was listed on the advertisement. Lana had to check back the reports and figured out it was broken. I didn't expect this on certified vehicle.. 2) It took long time to get to Finance team to close the purchase. Seems Finance team was busy with other customers. More
I give this dealership a superb review and rating, especially to the man who helped me through the whole process Marvin Sexton. From start to finish the entire dealership was kind, helpful, patient, o especially to the man who helped me through the whole process Marvin Sexton. From start to finish the entire dealership was kind, helpful, patient, on top of everything in a very organized and professional manner. Marvin in particular was wonderful and he made the whole experience of leasing a car great! I would recommend Marvin and Toyota Marin to anyone. More