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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

November 09, 2013

Christine Cilento was very kind to let us know the availability of the car that we are thinking of purchasing. If it were not for her call we wouldn't have gotten a new car this year! Thanks to you More

by 0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Dunn/Christine Cilento
Nov 12, 2013 -

Toyota Marin responded

Thanks for sharing your feedback. We are happy to hear that Christine and Beth were able to provide you with such great service and a memorable and easy car-buying experience. We'll be sure to share you kind words with them as we know they'll be happy to hear their hard work has not gone unnoticed. We are always here to help so please do not hesitate to let us know if there is any automotive need we can help you with. Also, don’t forget that we provide a free, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 08, 2013

Lana is very personable, professional and absolutely fabulous. Was very helpful over the phone & in person. Never felt pressured and is knowledgable. Give a raise. More

by A.bighorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Abu Kweik
Nov 12, 2013 -

Toyota Marin responded

Thanks for both your patronage and this excellent review. I am delighted to hear that you had such an outstanding shopping experience with Lana and that you never felt pressured. Congratulations on your new vehicle, and we truly hope that you enjoy it. If there is any other automotive need that we can help you with, please do not hesitate to give us a call or swing by the dealership. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 07, 2013

Brooke Peros made the whole experience go smoothly and quickly, took just a few hours from start to finish! She really listened so I could purchase a previously owned Camry XLE with all the features I wa More

by robisonv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Peros and Daryl Charalambous
Nov 08, 2013 -

Toyota Marin responded

Thank you for sharing your recent experience with us and for the wonderful rating. Traveling over 50+ miles to purchase a vehicle is a tough task and we are thrilled to hear that you made the long drive due to your daughter’s past experience with us. You chose an outstanding vehicle in the Camry XLE and I hope you are happy with it thus far. Brooke and Daryl will also be happy to know they provided you with the top notch service you were hoping to get during your visit. They are both valued members of our team and always provide guests with expert knowledge and great customer service. If you ever have any questions, please feel free to reach out at any time. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 05, 2013

I have been shopping for a car for several weeks with very poor luck. My budget was low (less than 4000 dollars), and I was having difficulty finding a reliable car within my price range. Today, my frien More

by smit5852
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts
Nov 07, 2013 -

Toyota Marin responded

Thank you for taking the time to write this review. Our sales team takes pride in working with customers to find the best car for their needs, and I'm glad to hear that Harmon was able to make your visit such a positive one. Remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 05, 2013

Employees with whom we interacted were very supportive and friendly, I really do appreciate their approach and response. It was really great doing business with Toyota Marin and I would not hesitate refer More

by mpatil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts, Umar Khar, Lana Abu Kweik
Nov 07, 2013 -

Toyota Marin responded

Thank you for the review, and for your recommendations. It's great that Lana was able to make your purchase such an enjoyable one, and I'm confident she was able to help get you the perfect car. Keep the positive experience going through the years with our free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 04, 2013

The coolest thing about Harmon and Christine -- they are down-to-earth, real people. Not at all like your typical car salespeople. They understand that customers don't want to be hassled or pressured, giv More

by ingar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts, Christine Cilento
Nov 06, 2013 -

Toyota Marin responded

Thank you for the wonderful review and rating. I’m glad that you found Harmon and Christine so approachable, and that your purchase was free from any undue pressure. Congratulations on your new car and we hope to see you again very soon. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

October 31, 2013

I bought my highlander here about a month ago. Kevin Holt was great. He really made it easy. No pressure and friendly. Love my new suv! Thanks Kevin! More

by paul92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin holt
Nov 04, 2013 -

Toyota Marin responded

Paul, Thank you for the encouraging review. Our staff is dedicated to customer service and I'm glad to see Kevin provided you with friendly and pressure-free assistance. Congratulations on your new Highlander and please do not hesitate to contact us you have any other automotive needs. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

October 28, 2013

Harmon Roberts is a friendly, knowledgeable salesman. We felt no pressure from him at all. He gave a great presentation through power points, as well as good advice, and whatever he did not have the answer More

by Calub2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts
Oct 30, 2013 -

Toyota Marin responded

Calub, Thank you for the review. I’m glad that you felt no pressure while working with Herman and that you felt he gave you candid advice. Congratulations on your new Sienna, and we hope to see you again very soon. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

October 23, 2013

I have heard positive feedback about Toyota Marin from my friends in the past and this time I experienced it.. I purchased 2010 Toyota Sienna from Toyota Marin and I worked with Lana and Jay on this purch More

by anandkumar_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Abu Kweik
Oct 25, 2013 -

Toyota Marin responded

Thank you for sharing this great feedback and coming to us to satisfy your automotive needs. I am pleased that they were able to get you into a car of your liking and were able to help out with problems that occurred. Congrats on your purchase, we truly hope you enjoy it. Be sure to stop by if there is any other automotive need we can help you with. Also, please remember that we will also wash your car free of charge after any maintenance we provide as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

October 22, 2013

I give this dealership a superb review and rating, especially to the man who helped me through the whole process Marvin Sexton. From start to finish the entire dealership was kind, helpful, patient, o More

by arnell256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Sexton, David Dennis , Keith Ural
Oct 24, 2013 -

Toyota Marin responded

Arnell, Thanks for sharing this review. I’m thrilled to hear that your leasing experience was superb under Marvin’s care. Congratulations on your new vehicle lease, and we hope to see you again very soon. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

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