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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

December 06, 2013

My new Toyota 4-Runner is a great car and meets every expectation. The Sales staff at Toyota Marin is top notch. Amy Winans is friendly, knowledgeable and will work diligently to find the right vehicle f More

by easyrider141
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Winans
Dec 10, 2013 -

Toyota Marin responded

Thanks for the review. The 4-Runner is a terrific vehicle and I’m sure it will continue to meet your expectations. We appreciate your recommendation of Amy and will be sure to relay your kind words over to her. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 30, 2013

We bought a car from Brian Moore a few weeks ago. It was a fair and simple transaction. There was a bit of a backup in the finance office so we took the car and had lunch and came back to find our paperwor More

by jimmy76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Moore
Dec 03, 2013 -

Toyota Marin responded

Thanks, Jimmy. Providing the best customer service to our customers is our goal and it is great to hear Brian and the team are getting it right. I will be sure to let them know they did an exceptional job and have earned your recommendation. Please let us know if there is any other automotive need we can help you with. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 30, 2013

As a young woman I was very cautious about buying from a dealership. Having heard many horror stories about women being ripped off and treated like second class citizens i had my guard up and wasn't expecti More

by heathermariamoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Peros, Robert Williamson
Dec 03, 2013 -

Toyota Marin responded

Thank you, Heather. Your initial anxiety is completely understandable. We are glad we were able to surprise you and leave you satisfied with the service and treatment you received from us. Once again, congratulations on your new Matrix and we appreciate the kudos. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 28, 2013

I would highly recommend mr juan rodriguez toassist anyone of my family or friends very knowledgeable, curtious and helpful came to purchase a truck and drove home with two cars. Great staff and fast s More

by sara ralda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
juan rodriguez
Dec 03, 2013 -

Toyota Marin responded

Sara, Thank you for taking the time to write this review. Juan is an asset to our team and he will be so pleased to hear that he portrayed our commitment to quality customer service with you. If we can assist you with your auto needs in any further way, please don't hesitate to give us a call. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 28, 2013

I went to Toyota Marin to look at some cars. I wasn't sure exactly what I wanted. Brooke helped me. We drove a few cars and still hadn't found the right one. Brooke mentioned that she has a few more de More

by Thekla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Peros
Dec 03, 2013 -

Toyota Marin responded

Thank you for writing this 5-star review. We're so glad that Brooke continued to assist you until found the perfect car that met all of the items on your needs checklist. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 27, 2013

John Hathaway was very pleasant to buy a car from. He wasn't pushy and made me feel comfortable with my decision. He even played with my kid so I could get through the paperwork without distraction. Nice More

by teddy.aderholdt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2013 -

Toyota Marin responded

Thank you for the fantastic review! John is an important part of our team, and I am happy to know he made your visit an enjoyable one. Please let us know if there is any other automotive need we can help you with. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” We look forward to seeing you again. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 26, 2013

Of the three dealerships I contacted via email to inquire about a new vehicle, Toyota Marin earned my business by being the most prompt and by being the least hassle to communicate with. Once in the dealers More

by theoaubrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Duran
Nov 27, 2013 -

Toyota Marin responded

Thank you for the outstanding review! I am pleased we were your ultimate choice, and our team here at Toyota Marin made your experience with us very pleasant. Please let us know if there is any other automotive need we can help you with. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” We look forward to seeing you again. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 26, 2013

My experience with Toyota Marin was fantastic. Donna has great follow up and customer service. She was very creative and went above the call of duty working with me. She stayed late, never rushed me and a More

by chorstmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Starr and Tyler Toler
Nov 27, 2013 -

Toyota Marin responded

Caren, Thank you for this excellent review! Donna and Tyler are important members of our team who go the extra mile to ensure your happiness, and I am very pleased to hear they made your car buying experience hassle free. Please let us know if there is any other automotive need we can help you with. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” We look forward to seeing you soon. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 22, 2013

I had a great experiece at this dealership. I worked with Kevin and he was very nice and knowledgeable on the cars that I was looking at. He made buying a car easy. I will recommend this dealership to all my More

by yessyess
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Holt
Nov 25, 2013 -

Toyota Marin responded

Thank you for the outstanding review! I am happy to hear Kevin was able to meet all of your needs. Please let us know if you need help or information about anything to do with your car. We would be more than happy if you consider us as your automotive resource, whether that’s for buying, selling or servicing your car. We look forward to seeing you again. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 21, 2013

The salesman, Keith Ural, was a pleasure to work with. He was informed and clear about the car I was interested in, made every effort to anticipate my concerns and resolve them, and guided me through the pur More

by GayleMauldin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Nov 25, 2013 -

Toyota Marin responded

Thank you, Gayle, for taking the time to leave us this fantastic review! I am very pleased to hear Keith and the team were able to meet all you needs and make your car buying experience an enjoyable one. Please feel free to keep in touch with us on Facebook and Twitter for some great new deals. Please let us know if you need help or information about anything to do with your car. We would be more than happy if you consider us as your automotive resource, whether that’s for buying, selling or servicing your car. We look forward to seeing you again soon. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

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