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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

December 31, 2013

I bought a used Van from Toyota Marin for my growing family . I visited dealership 3 times before I made a final decision and each time it was nice experience . The process was simple and easy. Emad ma More

by pedroarce261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emad
Jan 07, 2014 -

Toyota Marin responded

Pedro, Thank you for your review and rating. We take great pride in servicing our customers, our friends. We're glad to hear your satisfaction with your van. Should you have any repair or maintenance needs in the future, we invite you to return to our dealership for the same caliber of customer service. Also, don’t forget that we offer a 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

December 30, 2013

I drove 350 miles (each way) to buy my 2014 Plug in. This is the third Toyota I've purchased from Marin Toyota since 2006, and the fourth from this dealership since 1985. I was in email and phone conta More

by dcunningham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Sexton
Jan 07, 2014 -

Toyota Marin responded

Thank you for your loyalty as a customer. It is humbling that your experience at Toyota Marin was so worthwhile that you'd drive such a long distances to visit us. We hope that you’re enjoying your Prius Plug in and if there’s ever any other automotive need we can help with, feel free to reach out to us again. Also, don’t forget that we offer a 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

December 29, 2013

John really helped us to prioritize and make a difficult choice since there were a couple of vehicles which suited our needs. To top it off, John made the trip to Petaluma to see me in order to facilitate More

by Singingrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Jan 03, 2014 -

Toyota Marin responded

Thanks for writing this review. We appreciate your business and are happy John took the extra steps to guarantee your complete satisfaction. We look forward to seeing you again when it's time for your next car. In the meantime, remember that we’ll perform a free 119-point inspection once per year on your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

December 23, 2013

My partner and I bought a used Toyota Prius recently from Toyota Marin. We were helped by Brooke Peros and Brian Moore. Both were AMAZING in their own way. We started our day off with Brian and finished ou More

by sportsoph775
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Peros and Brian Moore
Dec 27, 2013 -

Toyota Marin responded

Thank you for the review. Your satisfaction is important to us, and it is a boon to know that your dealership experience was simple and straight-forward. Please let us know if there is ever any maintenance or repair need we can assist you with. Also, don’t forget that we offer a 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

December 15, 2013

I was 100% satisfy when i purchased my toyota tacoma truck. Christine and cathie were very nice to work with. It took 3 hours only for me to buy my new truck. More

by Tom sun lee 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine and cathie badger, Terry Allan, Cathie Badger, Lana Abu Kweik
Dec 17, 2013 -

Toyota Marin responded

Tom, Thank you for choosing Toyota Marin and congratulations on your new car. From fuel efficiency to performance, the Tacoma is a superb truck and I’m sure you will remain 100 percent satisfied with your purchase. Please let us know if there is any other automotive need we can help you with. Also, don’t forget that we offer a 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

December 06, 2013

I just bought a 2006 Toyota Corolla from Toyota Marin and had a great experience! The people there were friendly and helpful, but genuine, not pushy or overbearing. I was buying one of their lower-priced ca More

by lhamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Cruz, Toni, Ainsworth Leslie
Dec 09, 2013 -

Toyota Marin responded

Thank you for the glowing review and for the kind recommendation. We stand by the high quality of our used cars and I’m glad that you took advantage of our 3-day return guarantee to verify that for yourself. Congratulations on your new Corolla and we hope to see you again very soon. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

December 06, 2013

Paula McCormick and Erwin Mulimbayan provide the Premium Customer Service that makes one eager to use the Service Department. I have always been very pleased with Paula and Erwin and give them my highest ra More

by easyrider141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula McCormick, Erwin Mulimbayan
Dec 10, 2013 -

Toyota Marin responded

Thank you for the kind words. We know that servicing your car is nowhere near the top of your list of favorite activities, so it is great to hear our customer service made you eager to visit Paula and Erwin every time. Feel free to call us or swing by if you have any further automotive needs down the road. Also, don’t forget about the free, scheduled shuttle service we have going as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

December 06, 2013

My new Toyota 4-Runner is a great car and meets every expectation. The Sales staff at Toyota Marin is top notch. Amy Winans is friendly, knowledgeable and will work diligently to find the right vehicle f More

by easyrider141
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Winans
Dec 10, 2013 -

Toyota Marin responded

Thanks for the review. The 4-Runner is a terrific vehicle and I’m sure it will continue to meet your expectations. We appreciate your recommendation of Amy and will be sure to relay your kind words over to her. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 30, 2013

We bought a car from Brian Moore a few weeks ago. It was a fair and simple transaction. There was a bit of a backup in the finance office so we took the car and had lunch and came back to find our paperwor More

by jimmy76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Moore
Dec 03, 2013 -

Toyota Marin responded

Thanks, Jimmy. Providing the best customer service to our customers is our goal and it is great to hear Brian and the team are getting it right. I will be sure to let them know they did an exceptional job and have earned your recommendation. Please let us know if there is any other automotive need we can help you with. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

November 30, 2013

As a young woman I was very cautious about buying from a dealership. Having heard many horror stories about women being ripped off and treated like second class citizens i had my guard up and wasn't expecti More

by heathermariamoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Peros, Robert Williamson
Dec 03, 2013 -

Toyota Marin responded

Thank you, Heather. Your initial anxiety is completely understandable. We are glad we were able to surprise you and leave you satisfied with the service and treatment you received from us. Once again, congratulations on your new Matrix and we appreciate the kudos. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

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