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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

January 21, 2014

Salim and Emad were both great. Super friendly, accommodating and professional. Great overall experience. I was able to purchase the car of my dreams in less a couple of hours from start to finish. More

by TimGuichard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salim Arikat and Emad Burjaq
Jan 22, 2014 -

Toyota Marin responded

Tim, Thank you for setting time aside to let us know how we're doing. It's great to hear that Salim and Emad were friendly and professional during your purchasing process. Please let us know if there is any other automotive need we can help you with, and be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 14, 2014

I visited multiple dealers before I decided to go to Toyota Marin. It is an understatement to say that most dealers have very rude employees. Toyota Marin is different. Their employees are very courteou More

by carfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rista Kastoras , Ritsa Kastoras
Jan 14, 2014 -

Toyota Marin responded

Thank you for sharing this review. It is unfortunate that you did not feel like a valued customer at the other dealers you visited, but we are grateful for the opportunity to earn your business. We will be sure to share your kudos with Ritsa and the team. In the meantime, if you ever have any other automotive needs, we hope you’ll take the time to reach out to us. Also, don't forget that every vehicle purchased from Toyota Marin comes with a complimentary 119-point inspection once per year as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 14, 2014

Ritsa was great. She was friendly knowledgable and easy going. She made it a great experience and i felt like I was working with a friend not a used car sales person. I would defiantly come back to Ritsa i More

by Corem_dao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ritsa Kastoras
Jan 16, 2014 -

Toyota Marin responded

Corem, Thank you for the review. We are so glad to hear the relationship with Ritsa felt like you were working with a friend, and not a car salesman. We hope to provide you with the same comfortable and friendly atmosphere the next time you visit us. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 13, 2014

I am in sales and therefore appreciate those organizations that embrace the myriad of changes and evolution which has occurred in the industry over the last decade. Ritsa and the entire dealers More

by ellisdee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ainsworth Leslie, Ritsa Kastoras
Jan 14, 2014 -

Toyota Marin responded

Ellis, Thanks for the constructive feedback. Your kudos mean a lot to us, as we always looking for ways to ensure our customers experiences are to their complete satisfaction. We hope you will give Ritsa and our dealership another opportunity to help you whenever it’s time for your next car. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 07, 2014

Amy was so helpful, patient and friendly. I was able to purchase my scion fr-s with no pressure or stress. The exact car I wanted was not on the lot I wanted to purchase it from and Amy was nice enough to More

by tasharadovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Winans
January 07, 2014

Juan rodriguez was an amazing help. Answered all our questions.made our time there an amazing experience. Five stars for him. Thank you very much More

by lily70707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Jan 08, 2014 -

Toyota Marin responded

Lily, Thank you for the compliments. It is great to hear that Juan answered all of your questions and treated your needs with paramount concern. Congratulations on your new car, and if you ever have any automotive needs in the future, don't hesitate to contact us at any time. Also, please don’t forget to take advantage of the free, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 06, 2014

I appreciated the friendly, no-pressure sales staff and their willingness to find something suitable to my needs and preferences. The business manager was helpful in locating the best interest rate for my More

by CMRCMRCMR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emad Burjaq, David Dennis, Amy Winans
Jan 08, 2014 -

Toyota Marin responded

Thanks for letting us know how your purchase. We’re glad that you enjoyed working with Emad, David, and Amy on the purchase of your car. Please let us know if there is any other automotive need we can help you with, and don’t forget that we offer a free 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 01, 2014

The sales team at Toyota in San Rafael offered stellar customer service and a quality vehicle with a fair price. The team went above and beyond to assist me. They were all very genuine and sincere. The More

by jeanniej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Larizza and Lana
Jan 07, 2014 -

Toyota Marin responded

Jean, Thank you for the review and rating. We are happy that you encountered friendly, knowledgeable sales professionals with Anthony and Lana. If there is any automotive need we can help with in the future, don’t hesitate in contacting us. Also, don't forget that every vehicle purchased from Toyota Marin comes with a free 119-point inspection once per year as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 01, 2014

Lana was a great help to me when buying my car. She was very nice and knew a lot of stuff about the car. I'll definatly recommend her to my friends. More

by violetpeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Abu Kweik
Jan 07, 2014 -

Toyota Marin responded

Congratulations on your new car. We are glad to hear you enjoyed working with Lana on the purchase of your vehicle. Thank you again for choosing us, and please let us know if there is ever any maintenance or repair need we can assist you with. Also, don’t forget that we offer a 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 01, 2014

Lana was quite possibly the most pleasant salesperson I have ever bought a car from. I was never pressured, or "bullied" into making a decision I wasn't comfortable with. Her courtesy and professionalism More

by Seannn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Abu Kweik
Jan 07, 2014 -

Toyota Marin responded

Sean, Thank you for the rating. We’re glad that Lana was able to elevate your automotive dealer experience. Congratulations on your new vehicle and don’t forget to take advantage of the free, yearly 119-point inspection that comes with every Toyota Marin vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

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