Toyota Marin
San Rafael, CA
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Christine was friendly and genuine. It was a pleasure to work with her and she made sure everything was taken care of. She has great follow through and follow up. My situation was complicated with a trade-i work with her and she made sure everything was taken care of. She has great follow through and follow up. My situation was complicated with a trade-in that needed repair, a sunday visit to the dealer in a rental car. They made it easy for me to buy the car, return the rental, and make arrangements to take the trade the next day saving me time and miles. Even after the trade in had been towed to the dealer the next day, Christine made an extra effort to retrieve an CD from the car and return it to me. They really helped. More
Straight forward, great customer service got the car we wanted. Got a reliable and safe first car for my son. We're truly happy all the way around! wanted. Got a reliable and safe first car for my son. We're truly happy all the way around! More
I called into Toyota Marin. Brooke answered the phone. We talked about a few cars that they had that could work for us. I was helping a friend find a car. We set up a time to come in and check out what the talked about a few cars that they had that could work for us. I was helping a friend find a car. We set up a time to come in and check out what they had. Brooke mentioned that she had another appointment at the same time but, she would make sure some one would be available to help us. When we arrived we were greeted by a couple people and got Brian to help us out. He showed us the cars that we talked about earlier and was very up front about everything. Said and done we were there for only few hours and my friend got a great car for a great price! When it is my turn to buy a car I will be back at Toyota Marin! More
great people. they seemed really interested in helping me find the car that was right for me and my family. john hathaway was especially helpful even when I ended up selling them a car instead of buying one find the car that was right for me and my family. john hathaway was especially helpful even when I ended up selling them a car instead of buying one. More
I did not expect to buy a car on my first visit to the dealership, but Ozzy listened to what I was looking for and found me a great car that wasn't even up on their website yet. He was patient and gave me dealership, but Ozzy listened to what I was looking for and found me a great car that wasn't even up on their website yet. He was patient and gave me all the time I needed to make a decision, plus multiple test drives. He answered all my questions or if he didn't know the answer, found someone who did. He was very friendly and really encouraged me to pick the car that was right for me, not the more expensive car. The rest of the team walked me through all the paperwork, and they gave me a very fair deal on my trade-in. This car will probably last me 10 years, but I would definitely come back here if I ever needed another car. More
I called by to look at leasing a car and found Keith and Christine to be incredibly helpful and accommodating. They took the time to discuss options and I am very happy with my experience and the car. Christine to be incredibly helpful and accommodating. They took the time to discuss options and I am very happy with my experience and the car. More
I called Toyota, asked Elizabeth for specific car. She was able to get it for me without any issues. Fast n not pushy !! I think I was there for no longer then 2 hours and I had my purchase. Good experien was able to get it for me without any issues. Fast n not pushy !! I think I was there for no longer then 2 hours and I had my purchase. Good experience! I would come bck only because of her n the fast team work with financial More
Christine cliento took her time to explain the process. She showed everything about the car and made sure I was very comfortable about the process and the car features. She answered all my questions. She She showed everything about the car and made sure I was very comfortable about the process and the car features. She answered all my questions. She didn't push the sale but made sure I was comfortable withy decision. It was a very nice experience. More
I began my experience with Toyota Marin with a prompt email reply from Josh Feinberg. I inquired about a Ceritifed Preowned Highlander on Toyota Marin website. After about a week of great correspondence email reply from Josh Feinberg. I inquired about a Ceritifed Preowned Highlander on Toyota Marin website. After about a week of great correspondence w Josh, I was ready to come in to the dealership looking for a Toyota Highlander/possibly a RAV4 Certified Preowned though Josh wasn't going to be available so he set me up with Keith Ural. I called for Keith Friday morning and the receptionist said he was standing right there but needed to take a message and said he would call me back. I never heard back from him. I proceeded anyways to come into the dealership a few hours later because that was my day to look at cars. When I arrived, Marvin greeted me and said Keith was with another customer so I said i would look around. After a few minutes of looking around, Marvin offered to help me. Marvin was wonderful! He was through w his information and patient with my questions. We test drove 2-3 Certiifed Pre-owned cars and Marvin talked me into driving a few of the 2013 models back on the main lot. We talked about financing a new car. I ended up working with him and Matt (manager- who was super great too!) this day punching numbers. Matt showed me the options between leasing and financing. I took this information home to show to my husband and think it over. I came back the next day with my husband and Josh was back in so he worked with us. Marvin was still gracious and kind to still assist in anything we needed even though I think he may have been busy working on another customer. Josh was great too! We drove a few of the new 2013 Highlanders to see our options. My husband loved it. I loved it. Manager Chris? helped us with our final negotiation and we were sold on a lease! I think the kindness, ease and positive energy of the staff definitely contributed to our decision. I was on numerous Toyota lots before this experience and I was given some interesting attitudes which had me walking right off the lot! Thank you to Marin Toyota for a great experience... with super kudos to Marvin & Joshua! More
Both Ozzy and Lana were extremely helpful. I was initially suspicious of buying a used car from a dealer, but I ultimately found my experience at Toyota Marin much more positive and easier than buyi initially suspicious of buying a used car from a dealer, but I ultimately found my experience at Toyota Marin much more positive and easier than buying on my own. They showed me only the cars I was interested in and helped me very well with all the paperwork. I found it a very collegial place with integrity. I'd recommend Toyota Marin without hesitation. More