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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

February 01, 2014

Christine was friendly and genuine. It was a pleasure to work with her and she made sure everything was taken care of. She has great follow through and follow up. My situation was complicated with a trade-i More

by justindubois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento, Cathie Badger
Feb 04, 2014 -

Toyota Marin responded

Justin, Thanks for taking the time to share your positive experience at our dealership. We’re pleased to hear that Christine made sure everything was taken care of during your purchase, and I'll be sure to relay your kind words over to her. Congratulations on your new car and if there's anything we can do to help you enjoy it even more, give us a call. Also, don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 29, 2014

Straight forward, great customer service got the car we wanted. Got a reliable and safe first car for my son. We're truly happy all the way around! More

by tamalpaisgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Garza, Ritsa Kastoras
Jan 30, 2014 -

Toyota Marin responded

Thank you for the 5-star rating. We’re grateful to be able to help you find a car that met your safety and reliability criteria as a parent. If there’s ever any other automotive need we can help with, feel free to reach out to us again. Also, please don’t forget to remind your son to take advantage of the complimentary, 119-point annual inspection that came with his vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 28, 2014

I called into Toyota Marin. Brooke answered the phone. We talked about a few cars that they had that could work for us. I was helping a friend find a car. We set up a time to come in and check out what the More

by tanerbananner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke and Brian
Jan 29, 2014 -

Toyota Marin responded

Thank you for sharing your experience of helping your friend shop for a new car. We’re glad that Brooke and Brian made the process so easy for you both, and we are grateful that you included us in your search. If there is any automotive need we can help with in the future, don’t hesitate in contacting us. Also, please don’t forget to tell your friend to take advantage of the complimentary, 119-point annual inspection that came with his vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 28, 2014

great people. they seemed really interested in helping me find the car that was right for me and my family. john hathaway was especially helpful even when I ended up selling them a car instead of buying one More

by bennettcale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Jan 29, 2014 -

Toyota Marin responded

Bennett, Thanks for the kind words. I’m glad that you felt we were genuinely interested in helping you, and we certainly appreciate your business although you ended up selling us a vehicle rather than buying one from us. Please let us know if there is any other automotive need we can help you with. Also, don't forget that every vehicle purchased from Toyota Marin comes with a complimentary 119-point inspection once per year as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 28, 2014

I did not expect to buy a car on my first visit to the dealership, but Ozzy listened to what I was looking for and found me a great car that wasn't even up on their website yet. He was patient and gave me More

by KristineWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy M. Garza, Lana Abu Kweik
Jan 29, 2014 -

Toyota Marin responded

Kristine, Thanks for taking the time to write this review. Worries about car shopping affect nearly all consumers and we’re just grateful that we could play a part in helping to ease your anxiety and find the car that best fit your needs. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 27, 2014

I called by to look at leasing a car and found Keith and Christine to be incredibly helpful and accommodating. They took the time to discuss options and I am very happy with my experience and the car. More

by Paulsimcock
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine clients, Cathie Badger, Keith Ural
Jan 29, 2014 -

Toyota Marin responded

Thank you for your business, Paul. It is good to know that Keith and Christine were so eager to please you when it came to discussing your options. We hope that your satisfaction with your vehicle continues unabated, but if you ever have any other auto needs, feel free to reach out to us anytime. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 26, 2014

I called Toyota, asked Elizabeth for specific car. She was able to get it for me without any issues. Fast n not pushy !! I think I was there for no longer then 2 hours and I had my purchase. Good experien More

by Nicish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth dunn
Jan 29, 2014 -

Toyota Marin responded

Nic, Thanks for sharing how your purchase with Elizabeth went. It is a joy to hear that your time – especially in our finance office – was quick, thorough, and completely free of any of the usual car dealer tactics or sleights of hand. We look forward to working with you again, so if you ever have any other auto needs please let us know. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 25, 2014

Christine cliento took her time to explain the process. She showed everything about the car and made sure I was very comfortable about the process and the car features. She answered all my questions. She More

by Georgewong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine ci lento
Jan 29, 2014 -

Toyota Marin responded

George, Thanks for the 5-star rating. We’re so glad that Christine took the time to ensure you were well-aquainted with the car’s features and that all your questions were satisfied. We hope you will give us the opportunity to help you again whenever it’s time for your next car. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 24, 2014

I began my experience with Toyota Marin with a prompt email reply from Josh Feinberg. I inquired about a Ceritifed Preowned Highlander on Toyota Marin website. After about a week of great correspondence More

by carriestephens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Feinberg
Jan 29, 2014 -

Toyota Marin responded

Thanks for the great review, Carrie. I am happy that every associate that you worked with made such a good impression on you. The 2013 Highlander is easy to impress with its roomier cabin, new features, and overall abilities. Enjoy your lease, and don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

January 23, 2014

Both Ozzy and Lana were extremely helpful. I was initially suspicious of buying a used car from a dealer, but I ultimately found my experience at Toyota Marin much more positive and easier than buyi More

by Cat789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Garza, Lana Abu Kweik
Jan 27, 2014 -

Toyota Marin responded

Cat, Thanks for the great review. We’re glad that we overcame the used car dealer stereotype and made your buying experience so positive. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

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