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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

May 12, 2014

Great service by Marvin Saxton Marvin was very pleasant and made our transaction painless. We came home with smiles on our faces. In the past, we've experienced buying cars to be More

by machioda3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Sexton
May 13, 2014 -

Toyota Marin responded

Thank you for choosing us and congratulations on your new Toyota. The qualities you’ve described Marvin demonstrating during your visit to our dealership exemplify our mission as a business. Please feel free to stop in or reach out to us if you have any questions for our staff. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 05, 2014

Easy, Straightforward Sale of Our Used Car We had to sell our 15 year old sports car and didn't want to go through the effort of a private sale. So we approached a few dealers. Mike at Toyota More

by toolworker
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Van De Veere
May 07, 2014 -

Toyota Marin responded

Thank you so much for the kind remarks. We try our best to offer a straight-forward and easy alternative to selling your car privately, while still delivering an excellent value, and I’m glad this was what came through. Please let us know if there is any other automotive need we can help you with. Also, don’t forget that everyone who buys a vehicle from us gets a complimentary, 119-point annual inspection as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 01, 2014

best time and experience ever at a dealer Hands down smoothest and easiest deal I have ever done. How estate up front and no games. Jonathan really make buying a car an easy process. Will be b More

by moges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Miers
May 02, 2014 -

Toyota Marin responded

Thank you for taking the time to share this feedback. We couldn’t be happier to hear that found the purchasing experience at Toyota Marin to be the smoothest and easiest you’ve ever done. We hope to get the chance to earn business again in the future. Be sure to take advantage of our complimentary, scheduled shuttle service if you ever bring your car in for maintenance or repairs. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 01, 2014

Great Service! JONATHAN WAS A WONDERFUL HELP. HE ANSWERED ALL MY QUESTIONS AND HELP ME FIND MY PERFECT MATCH. I WILL DEFINITELY SUGGEST THIS DEALERSHIP TO MY FAMILY More

by carrwillis625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Miers
May 02, 2014 -

Toyota Marin responded

Thank you for your business. It is great to hear about your excellent experience with John; we appreciate the compliments. Should you have any repair or maintenance needs in the future, we invite you to return to our dealership for the same caliber of customer service. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 01, 2014

Stress Free Car Purchase Admittedly, buying a new car can be a time consuming and sometimes stressful experience. Not true at Toyota Marin. Working with our salesman, John Hat More

by artgene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
May 02, 2014 -

Toyota Marin responded

Thank you for your business and this review. It is a joy to hear that John represented our dealership so well by making your Sienna purchase quick and free from the usual stress. Happy driving, and we look forward to working with you again in the future. Don’t forget we provide every customer with scheduled shuttle service at no extra charge as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 01, 2014

Unexpectedly amazing service! I had been searching for a particular color and style Prius. I was not having luck with this until I was fortunate enough to meet Christine. Instead o More

by tpot73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
May 02, 2014 -

Toyota Marin responded

Thank you for taking the time to share this review. It was wonderful to hear that we could be of assistance in getting you the exact style and color Prius you were looking for. We always try to provide our customers with the personalized customer service that they’re looking for, so don't hesitate to contact us if there is anything else automotive-related that we can do for you. Also, don’t forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

April 30, 2014

Easy! My wife just gave birth to our baby girl, and so I was out panic shopping for a new car. Mike Jackson moon walked me into a sweet Prius V lease that a More

by Reddingco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jackson , Matt Shone, Ritsa Kastoras
May 02, 2014 -

Toyota Marin responded

Thank you so much for taking the time to assign us this 5-star rating. It's fantastic to know that we were able to help find a new car to accommodating your new baby girl, and to do so under your previous payment. Please let us know if there is any automotive need we can be of assistance with in the future, and come back to see us anytime. Since you purchased your Pirus V from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

April 29, 2014

Superior Buying Experience - Highly Recommended! Very happy with my excellent experience purchasing a Toyota certified pre-owned Prius this weekend from Toyota Marin. The quality of customer service More

by stylemaven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Chimal
Apr 29, 2014 -

Toyota Marin responded

Thank you for taking the time to submit this awesome feedback. We are grateful to hear you report that you were helped by a courteous, professional team. We congratulate you on your new car and encourage you to please consider taking advantage of our complimentary shuttle service we offer as part of our “10-Point Value Guarantee” to every customer the next time you bring in your car for service. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

April 27, 2014

Terri We purchased a 2014 Prius and it's fantastic! But the service we received was the best part of the whole experience!!! Christine and Athena in direct More

by Sadderluver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine and Athena.
Apr 29, 2014 -

Toyota Marin responded

Thanks for the rating. We value the feedback regarding your Prius purchase with Christine and Athena, and hope that you will continue to utilize our services down the road, so please feel free to come back and see us. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

April 26, 2014

Great experience Was recovering from a bad accident, and Christine took me in, was patient, made sure all of my needs were met, and dealt with my directly and honestly More

by megitus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
Apr 29, 2014 -

Toyota Marin responded

Thanks for writing this review. I’m sorry to hear about your accident, though we are pleased to hear Christine helped make what was sure to be a stressful period a little bit easier for you. We look forward to working with you in the future and hope you keep us in mind the next time you have any automotive needs. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

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