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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

May 30, 2014

New Vehicle Very happy with the price of my new vehicle I purchased, and the salesman Ren Briones gave me the best deal, highly recommend other customers to buy a More

by raymoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren Briones
Jun 02, 2014 -

Toyota Marin responded

Ray, Thank you for your recommendation of our dealership. It’s a pleasure to hear that you were so well taken care of by Ren and that you’re so content with the value you received on your purchase. Feel free to call us or swing by if you have any further automotive needs down the road. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 30, 2014

Great products, Knowledgable staff This was my first Toyota dealer experience. I have bought from Honda and Mercedes in the past. Definately Toyota was the best overall experience of th More

by physicsguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Taylor
Jun 02, 2014 -

Toyota Marin responded

Thank you very much for the feedback and kind words. We are happy to hear that we provided you with exceptional customer service and that we could make the car-purchasing experience so stress-free. Please let us know if there is any other automotive need we can help you with. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 30, 2014

Feeling Great! I phoned Toyota Marin to get some information on Certified Toyotas. Brooke promptly answered the phone. She shared the available cars with me. I wasn More

by carshopperyay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brook
Jun 02, 2014 -

Toyota Marin responded

Thanks for taking the time to review us. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. We look forward working with you again in the future. Please consider taking advantage of our complimentary shuttle service we offer as part of our “10-Point Value Guarantee” the next time you bring in your car for service. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 29, 2014

Outstanding dealership Very efficient, friendly and straightforward interactions. Salesperson was really terrific: fast, efficient, direct. It felt like a discussion betwe More

by judith.mcgarry.31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren Briones
May 29, 2014 -

Toyota Marin responded

Thank you, Judith. We are pleased to hear your experience was smooth from start to finish, especially that it was like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 28, 2014

evaluation of the car sale experience long day but good rapport with everybody from Casey to Ren and to Josh. all were excellent and very helpful. In spite of Memorial day week end very he More

by JJDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren, Casey Loft , Josh Feinberg
May 29, 2014 -

Toyota Marin responded

Thank you very much for your business. Customer service is a passion of ours and I'm glad to hear you received the service you deserve from Casey, Ren, and Josh. We hope you remember us for any service needs you might have in the future. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 26, 2014

Found Great Car! From the moment I walked into Toyota of Marin, I was met by highly helpful customer service. The team was considerate of my time and worked exceptiona More

by tjdrew38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Dunn, Ritsa Kastoras, Lana Abu Kweik
May 28, 2014 -

Toyota Marin responded

Drew, Thank you so much for leaving us with this wonderful feedback. We love standing apart from our competitors in customer service and pricing and were delighted to read your review. We appreciate your choosing us for all of your automotive needs, and we hope to see you again soon. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 25, 2014

nothing was too much bother we came in to test drive a car we saw on the internet and were blown away by the service first of all we met Darrell who was really welcoming and h More

by paulbirkshay
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
jason clemmons
May 28, 2014 -

Toyota Marin responded

Paul, Thank you so much for taking the time to assign us this 5-star rating. I am very pleased to hear that you had such a pleasant and accommodating shopping experience with Jason, Darrell, and Carlos. We’re eager to assist you with every aspect of your automotive inquiries in the future. In the meantime, don’t forget to take advantage of our complimentary shuttle service if you ever bring your car in for maintenance or repairs. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 24, 2014

2006 Tacoma purchase Toyota Marin had the exact used vehicle I was looking for and was able to help with a quick turn around on the sale. Transaction was easy and painles More

by ryanpeames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Clemmons
May 28, 2014 -

Toyota Marin responded

Ryan, Thank you for taking the time to share your latest experience at Toyota Marin. We pride ourselves on the customer service and inventory we have to offer our guests and we're glad to hear you found exactly what you were looking for. Please enjoy your new car, and don't forget that we offer a complimentary shuttle service to every customer who visits our service center, no matter what the repair, as part of our "10 Point Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 22, 2014

Kevin Holt My daughter needed a car and we came in met with Kevin Holt. He was very helpful, helped us find the car the perfect car for her. The process did not More

by MaryLong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Holt
May 23, 2014 -

Toyota Marin responded

Mary, Thanks so much for this great review. We have a large selection of vehicles and it's wonderful to hear that Kevin could help get you the perfect car for your daughter quickly and efficiently. We would love to work with you or your family again; so please feel free to call us with any automotive needs you may have in the future. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 13, 2014

Used Car Experience My son needed a used car right away and something reliable. It was his first time at a dealership purchasing a car. Emad was awesome--he explained e More

by becky9096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emad Burjaq
May 15, 2014 -

Toyota Marin responded

Thanks for writing this review. We are happy to hear that Emad provided you with an exceptional experience purchasing a new, reliable car for your son. We invite you to return to our Service Center for more of the same when it’s time for his first oil change. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

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