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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

June 21, 2014

Slow but steady! We were pleased with the experience of buying a Corolla Eco at Toyota Marin. Marvin was a good listener through the buying negotiations, and patient More

by gerrylbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin ( our sales person) and Casey (the floor manager that day)
Jun 23, 2014 -

Toyota Marin responded

Gerry, Thank you for sharing your feedback. I do apologize for the long wait before we were able to complete the whole car-buying process. As the paperwork goes, we try our hardest to process it as quick as possible and do appreciate your patience. Nonetheless, your feedback will help us improve our procedures to be able to provide faster and better service going forward. Please don't hesitate to contact us if you have further questions about your new vehicle. Sincerely, Mike Christian – General Manager; mikechristian@toyotamarin.com | 800-608-6193

June 17, 2014

Wonderful people Toyota Marin is the best dealership I have ever encountered. I have taken my Rav4 there for years and have been impressed with the quality of the wor More

by chantdavie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas, Paul, Nicole & Ryan
Jun 20, 2014 -

Toyota Marin responded

On behalf of Toyota Marin, I would like to express our sincere gratitude for your loyal business and for taking the time to write this marvelous review. We aim to satisfy every customer that enters our dealership, and I am pleased that you were impressed with the customer service that we have provided you. When it comes time to assess your Toyota for maintenance, please remember that we offer a free 119-point annual inspection as part of our “10-Point Value Guarantee” to all of our customers. Sincerely, Mike Christian, General Manager mikechristian@toyotamarin.com | 800-608-6193

June 11, 2014

new car purchase i had the best experience at Toyota Marin, the sales staff was amazing. the continued support through the whole process, and after the purchase as wel More

by droewll71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrell Brushaber
Jun 20, 2014 -

Toyota Marin responded

Thank you so much for sharing your feedback with us. We always do our best to make sure all of our customers leave with the right vehicle, and we're glad that you love your new truck. When it comes time to assess your vehicle for maintenance, please remember that we offer a complimentary 119-point annual inspection as part of our “10-Point Value Guarantee” to all of our customers. Sincerely, Mike Christian, General Manager mikechristian@toyotamarin.com | 800-608-6193

June 10, 2014

Great buying experience This was a great experience, I searched a very particular Toyota Hybrid I wanted to replace just totaled in an accident. Terry Allan contacted me wit More

by RusHudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Allan, Cathie Badger
Jun 20, 2014 -

Toyota Marin responded

Rus, Thank you so much for taking the time to write this review. Terry is great with people and focuses on what the customers' needs are. He will be pleased to hear about your positive experience. We hope to see you again soon. Don't forget that as part of our "10-Point Value Guarantee", you'll receive a complimentary 119-point annual inspection at our service center for the lifetime of your ownership. Sincerely, Mike Christian, General Manager mikechristian@toyotamarin.com | 800-608-6193

June 09, 2014

I LOVE IT!!! Ok long story short, my sister purchased two vehicles from Toyota Marin and I was present with both purchases. On the second visit I established a rel More

by nyhynde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emad Burjaq
Jun 11, 2014 -

Toyota Marin responded

Jeffrey, Thank you for you and your sister’s valued business. We’re so glad to hear that Emad impressed you during your sister’s first visit, and gave you a reason to come back yourself. Please enjoy your Camry XLE, and of there’s any other automotive need we can assist you with, don’t hesitate to let us know. Also, be sure to take advantage of our complimentary shuttle service if you ever bring your car in for maintenance or repairs. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

June 07, 2014

AWESOME Service!!! Hi my name is Susan, and I was in the market for a new car...well new to me:) I live in Redding California, and there's not a lot of BMW's in my a More

by SusanBleedorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Chimal, Tom ?, Emad Burjaq
Jun 11, 2014 -

Toyota Marin responded

Susan, Thank you for setting time aside to write such an extensive and lovely review. We are always here to assist our customers every step of the way, and we’re so glad we could assist you in finding the perfect BMW to fit your needs. Feel free to call us or swing by if you have any automotive needs down the road. When it comes time to assess your car for maintenance, please remember that we offer a complimentary 119-point annual inspection as part of our "10-Point Value Guarantee" to all our customers. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

June 02, 2014

Sienna I had a terrific experience. Everyone was extremely helpful and knowledgeable. Christine, Athena, Jay and Katherine were all a pleasure to work with. More

by Friedmannmfreedom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
Jun 02, 2014 -

Toyota Marin responded

Thank you so much for leaving us with this wonderful feedback. We are glad to hear that you had a terrific experience with Christine, Athena, Jay, and Katherine. We hope to get the chance to earn business again in the future. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

June 01, 2014

Amazing Experience With Ren Briones From my first contact with Ren Briones on the Sales Team to driving my new 2013 Prius c off the lot, my entire experience was amazing. Ren brought me More

by marinabaystan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren Briones
Jun 02, 2014 -

Toyota Marin responded

Marina, Thank you so much for leaving us with this wonderful feedback. The knowledge that you received a hassle-free car-buying experience with us that “seemed effortless” is well received. We appreciate your businesss and look forward to seeing you when it’s time for your next visit. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 31, 2014

Toyota Trade-in I was notified that Toyota was seeking to buy back 2014 Rav4's. I loved my Rav4, but because my registration was up for renewal, and because I have b More

by jackietribolet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Phillips
Jun 02, 2014 -

Toyota Marin responded

Jackie, Thank you so much for writing this review. I am happy to hear that you got an excellent value on your Prius V purchase and that Paul was there to assist you along the way. If we can assist you with your auto needs in any further way, please don't hesitate to give us a call. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

May 31, 2014

Excellent Place & Great service...Thanks to Mr. Ren Briones Recently leased a 2014 Toyota Corolla from this place. Mr. Ren Briones was so helpful. He is so friendly and extremely knowledgeable about cars.This More

by Bibsnp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren Briones
Jun 02, 2014 -

Toyota Marin responded

Thank you for taking the time out of your day to share your leasing experience with us. We strive to have your same reaction from all of our customers, and will share your feedback with Ren and the rest of the team. If there’s any other automotive need we can help you out with, please feel free to let us know. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

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