Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Marin
San Rafael, CA
1,697 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 1,697 reviews
June 30, 2014
New Prius Had a great experience with this salesman. Actually wound up here after having a horrible experience with a dealer in the East Bay. Ultimately bough Had a great experience with this salesman. Actually wound up here after having a horrible experience with a dealer in the East Bay. Ultimately bought a car that I hadn't planned on buying and now wouldn't give it back for any price. More
by Fjohnryan
Employees Worked With
John Hathaway
June 30, 2014
Excellent experience! My husband and I visited Toyota Marin some weeks ago looking for a used car with only a price range in mind and were greatly helped and comforted thro My husband and I visited Toyota Marin some weeks ago looking for a used car with only a price range in mind and were greatly helped and comforted through the process of purchasing a vehicle by Brooke P and Brian Moore. Both were very kind, knowledgable and seemed trustworthy, not something that comes to mind when you think of a used car sales person! We left with a great car and an even better impression of the dealership, and returned two weeks later to sell our other vehicle! I couldn't have been more pleased with our experience at Toyota Marin, thanks to Brian and Brooke, and plan on returning in the future with any and all car needs. I highly recommend this dealership (and these two lovely sales people:)) More
by sbre17
Employees Worked With
Brooke P, Brian Moore
June 30, 2014
Great purchasing experience with Ren I recently purchased a used car from Toyota Marin and really want to recommend Ren Lange. He was not only courteous and professional, but also very k I recently purchased a used car from Toyota Marin and really want to recommend Ren Lange. He was not only courteous and professional, but also very knowledgeable and really cared that I got exactly what I wanted in a used car purchase. Next time I buy a car, I will certainly be going back to Marin Toyota and will be asking for Ren by name! More
by Debra108
Employees Worked With
Ren Lange
June 30, 2014
Highlander I came in and met with Kevin Holt, I had been talking with him for weeks about the right kind of car for me. He showed me a highlander and I was so ha I came in and met with Kevin Holt, I had been talking with him for weeks about the right kind of car for me. He showed me a highlander and I was so happy with it I bought it. Kevin was awsome to work with. I will tell all my friends to come to Toyota of Marin. Thank You, Marianna More
by marianna707
Employees Worked With
Kevin Holt
June 28, 2014
Wayland is great! I wanted to purchase a used car and heard that Toyota Marin had the largest used car inventory in Northern California. I went in and Wayland Whisler w I wanted to purchase a used car and heard that Toyota Marin had the largest used car inventory in Northern California. I went in and Wayland Whisler was fantastic. Very kknowledgeable and honest. He listened to what I was looking for and took me through a number of cars in different price ranges and made recommendations based on a number of criteria I had mentioned and went through the pros and cons of each based on what I had said I wanted. He was extremely pleasant and patient and made the whole experience the best experience I've ahd at a dealership. I also liked that there was no haggling or trying to upgrade me to bring the price up. He assured me that anything I wanted to purchase extra was totally up to me. They got me the loan and I drove away that night leaving my old clunker in their parking lot to pick up the next day. Just a great experience all around and I LOVE my new car! More
by quote007
Employees Worked With
Weyland Whisler
June 27, 2014
GREAT BUYING EXPERIENCE!!!! I had such a great experience with Brooke. She was able to answer all of my questions and make my buying experience seamless. I would recommend work I had such a great experience with Brooke. She was able to answer all of my questions and make my buying experience seamless. I would recommend working with Brooke to anyone that is buying a new or used car! More
by car_man707
Employees Worked With
Brooke Peros
June 25, 2014
Unprofessional work ethics My experience at Toyota Marin was extremely unsatisfactory. The work ethics of most employers were unprofessional as if, laughing behind the front des My experience at Toyota Marin was extremely unsatisfactory. The work ethics of most employers were unprofessional as if, laughing behind the front desk, joking around, including but not limited to excessive loud talking, laughing and teasing of employees and texting was professional at a work place. I am aware that work places are supposed to be eased and lax however the staff at Toyota Marin were very rude and made me feel very un-welcomed. First- off, I was extremely taken away at how the Service Department Manager treated her employees and staff during my visit. Favoritism is clearly noticeable within the work place as I observed her smile and say hi to employees as she walked by and turned her head away towards other employees and ignored them. The attitude of the Service Department Manager is a clear reflection of her abilities to staff and properly manage a crew that acted like a circus and a joke to Toyota. As a reputable car dealership dealing with one of the top car sellers in America the service and employment work ethics give's Toyota a poor character when it comes to customer service. Secondly, I'd also like to add that while waiting in the waiting room, the only thing that made my experience at Toyota feel welcomed was the shuttle service. As I saw shuttle drivers running around picking up the next person/ dropping them off they made sure that people waiting in the waiting room were also included in the shuttle service; even though I myself, was not signed up to be shuttled, I experienced a sense of great pride in the shuttle service peoples accommodations to customers. Lastly, as time went by I eventually decided to take the free shuttle service to the local mall while waiting for my car to finish getting its services completed. My experience again this time in the shuttle service was a poor characteristics on cleanliness and safeness of vehicles. The shuttle vans felt very uneasy and I did not feel safe being transported in a "death trap". Many times while breaking the van did not break in time and a hard slam towards the end was experienced. This is excluding the driving ability of the driver as I clearly saw him press on the breaks in advance before flooring the breaks to stop the van from proceeding into traffic. The axial of the vehicle when turning made popping sounds and so forth. I hope whoever is in charge of these shuttle vans replaces them or gets them fixed before someone gets into an accident and sues Toyota over a situation that can be easily mitigated. Overall, when asked who I could talk to about my experience at Toyota the shuttle driver said to call or email the Service Department Manager Paula McCormick. Since, I did not feel comfortable with telling the person I had a problem with face to face I am making this a public comment for the fact that; I too, do not want to feel harassed or mistreated the same way as she treated her employees. More
by cris04
Employees Worked With
Paula McCormick
June 21, 2014
Slow but steady! We were pleased with the experience of buying a Corolla Eco at Toyota Marin. Marvin was a good listener through the buying negotiations, and patient We were pleased with the experience of buying a Corolla Eco at Toyota Marin. Marvin was a good listener through the buying negotiations, and patiently presented each counter offer we made with a good-natured response. We went in to buy a Camry, as we've owned three new Camry's during the last 20 years, but at the last minute we decided to look at the newly designed Corolla. Instantly loved the car. Doesn't feel like a smaller car by much. Lots of zip, visibility, great accessories and comfort. And with the trade in of our oldest Camry (Casey gave us a fair offer on it) we were sold. The only negative response we have is that the entire process took much too long. After 2 1/2 hours the first day, we had to go back the next day because the color scheme we wanted wasn't at Toyota Marin, but instead across the Bay. The following day we went in to do the financial part of the paperwork, and pick up the car. It's been a while since we bought a car from a Toyota dealer ship, so we were surprised that this time that part of it was a grind. With no one in front of us, this part took two hours, even with A+ credit! Toyota Marin fix that!!! More
by gerrylbell
Employees Worked With
Marvin ( our sales person) and Casey (the floor manager that day)
June 17, 2014
Wonderful people Toyota Marin is the best dealership I have ever encountered. I have taken my Rav4 there for years and have been impressed with the quality of the wor Toyota Marin is the best dealership I have ever encountered. I have taken my Rav4 there for years and have been impressed with the quality of the work as well as the honesty and integrity of everyone who has had anything to do with my car. When I needed to get another car, I didn't even consider anything but a Toyota because of this dealership and when I bought my new Prius, the whole experience was the best ever for me (I hate to buy cars!!). Nicholas first introduced me to the Prius on the phone, explaining the differences between each one, etc. Nicole went with me on a test drive and was so friendly and knowledgeable I almost felt I had known her for years. Paul actually sold me the car and he was amazing. He knew so much about the car (he drives one) and was so enthusiastic without being pushy in any way, I have nothing but good things to say about Toyota Marin!! More
by chantdavie
Employees Worked With
Nicholas, Paul, Nicole & Ryan
June 11, 2014
new car purchase i had the best experience at Toyota Marin, the sales staff was amazing. the continued support through the whole process, and after the purchase as wel i had the best experience at Toyota Marin, the sales staff was amazing. the continued support through the whole process, and after the purchase as well. i love my new truck. More
by droewll71
Employees Worked With
Derrell Brushaber
