Toyota Marin

Great working with Nick at Toyota Marin We had an excellent experience working with Nick yesterday and today. He was business like and personable. The car was delivered quickly. Everything w We had an excellent experience working with Nick yesterday and today. He was business like and personable. The car was delivered quickly. Everything went smoothly. Thank you! More

They Don't Take Care of Loyal Customers I'm a customer since 2009 and have purchased two vehicles at Toyota Marin. The most recent will be my last. I not only will never again purchase a CPO I'm a customer since 2009 and have purchased two vehicles at Toyota Marin. The most recent will be my last. I not only will never again purchase a CPO vehicle, but also will never again buy a car from Toyota Marin. The sale went OK. Martin Sumayan is a nice young man doing a good job. It was after Toyota had my money that the disappointment began. Two weeks after I bought the car—a CPO vehicle, mind you—the battery died and stranded me. Had to call for a jump-start. No problem, I thought. I just bought the car two weeks ago, and I have an awesome warranty that comes with all CPO vehicles, a warranty that I was assured over and over was amazing. Next time I need an oil change, I'll have them check the battery. Took it into my local dealership in San Bruno, and the rep there says sorry, the warranty doesn't cover the auxiliary battery, which is what needed replacing. It covers all batteries except that one. Really? So on top of the $550 worth of other maintenance work that wasn't covered by the warranty, I'll need to pay $300 for a new battery. I tell him that can't be the case. I just bought the car! The battery was obviously dying when it was sold to me. Of course the dealership will help me out, I thought. Called to speak to Martin, and after he checked with his manager, I was told no, they wouldn't pay a dime. Not one dime. I've spent $46,000+ at that dealership in the last 10 years, and they decided instead of keeping a loyal customer happy and doing what's fair, they were going to find a loophole in the warranty and save themselves $300. Even the rep at my dealership was shaking his head and wondering what Toyota Marin could be thinking. I paid about $4,000 more for a CPO vehicle than if I bought just a used one. That CPO certification doesn't mean much. When I first bought the car, I had three days to return it, and during that period I took the car to my uncle, a mechanic, who had a good look. He gave me evidence that the CPO inspection had been careless and incomplete. So beware if you think it's worth much. Then I come to find out that the warranty they were touting so highly has loopholes that they will use to deny you coverage. To top it off, when I asked for a manager to talk to about the issue, Martin gave me the number of Eric Truong, the GSM. Tried to get him on the phone so I could explain all this to him instead of writing this review. Never called me. I know he got the message. I guess I just wasn't important enough to warrant a call. And I'm done playing phone chase. So, Toyota Marin, for the amount of $300 you saved by refusing to cover the dying battery you sold me—a problem that left me stranded a mere two weeks after I bought the car—you've lost a customer. That was a bad calculation on your part. Like I said, $46,000 is what I've given you over the last decade. And if you looked after your CPO customers and treated that certification like it was worth a xxxx, I would have gladly turned to you the next time I buy a vehicle. Very disappointing. More

Nick kulberg and colt Davis were amazing! Nick Kulberg went above and beyond with his research and his professionalism. This was hands down the best car buying experience I’ve ever had. Colt Nick Kulberg went above and beyond with his research and his professionalism. This was hands down the best car buying experience I’ve ever had. Colt Davis finished off the experience and was superb as well. I can see why these men are so successful! More

Best experience ever at Toyota dealer Nick Kulberg was my salesman. On a knowledge and service 10 point scale he was a twenty-five l received a quick and fair quote over the phone. Wh Nick Kulberg was my salesman. On a knowledge and service 10 point scale he was a twenty-five l received a quick and fair quote over the phone. When I arrived at the dealership 2 days later Nick continued his research and improved my original deal. AWESOME!!! More

Honest and straightforward. I had a great experience at Toyota Marin. I had negotiated a price ahead of time and Martin was very helpful and did not pressure me into purchasing a I had a great experience at Toyota Marin. I had negotiated a price ahead of time and Martin was very helpful and did not pressure me into purchasing any extras I did not need. The whole experience was as smooth as I could have hoped for. These guys are worth your time. More

Great Service! This dealership was very welcoming and made sure that my kids were comfortable. Brian Cho was super helpful and didn't make us feel like he was pressu This dealership was very welcoming and made sure that my kids were comfortable. Brian Cho was super helpful and didn't make us feel like he was pressuring us to buy a car which i really appreciated! Brian also surprised me when I decided to go forward on a car because he did tell my husband and I that it was his first week. I honestly would have never guessed that it was his first week. Brian did an amazing job keeping his composure as a new salesman. Keep up the good work Brian! More

2017 4Runner Because we live outside the Bay Area, having George as our sales rep was outstanding because of his willingness to answer our long list of questions a Because we live outside the Bay Area, having George as our sales rep was outstanding because of his willingness to answer our long list of questions and concerns. It made the actual purchase of the car a good experience. More

Easy, quick and enjoyable George Tenido was/is amazing. Helped me on his day off!!!!!! Nothing but praise for him. I recommend seeing him if you are interested in a Toyota. I f George Tenido was/is amazing. Helped me on his day off!!!!!! Nothing but praise for him. I recommend seeing him if you are interested in a Toyota. I feel lucky to have worked with George when I bought my Avalon. It's the best car I have ever owned and the best dealer experience I have ever had. I cannot say enough about George and his co-workers @ Toyota in Marin. Took me about 2+ hours to buy my car. I still feel I owe George for helping me on his day off. Great guy, great experience! Also Colt Davis was great with the paperwork as well. Great team in San Rafael, CA! More

Very helpful.. Rodger Eva helped my family get through a tough time.....you want a guy to help you with your next purchase of a Toyota .....see Rodger.... Rodger Eva helped my family get through a tough time.....you want a guy to help you with your next purchase of a Toyota .....see Rodger.... More

Excelente Servicio Mi esposa y yo estuvimos ahorrando por mucho tiempo para comprar el carro nuevo que queriamos y Gracias a Victor Diaz lo pudimos Conseguir, Excelente Mi esposa y yo estuvimos ahorrando por mucho tiempo para comprar el carro nuevo que queriamos y Gracias a Victor Diaz lo pudimos Conseguir, Excelente Persona y mucha paciencia. Muchas Gracias. More