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Toyota Marin

San Rafael, CA

4.3
1,699 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,699 reviews

July 17, 2014

THANK YOU AND GREAT CUSTOMER SERVICE Emad was the person who helped us buying a jeep SUV and he provided a fabulous service to my sister and I. He explained all of our concerns and was ha More

by carlosjmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
EMAD BURJAQ, Lana Abu Kweik
Jul 23, 2014 -

Toyota Marin responded

Thank you so much for taking the time to write this review about your experience with us. Emad is great with people and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. We look forward to seeing you soon. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 800-608-6193

July 17, 2014

Great experience buying a truck Marvin provided excellent and professional service, and gave us a good deal! I would definitely repeat the experience next time I buy a new car. More

by whoisthatdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Sexton
Jul 23, 2014 -

Toyota Marin responded

We appreciate the time it took for you to write this review. Marvin is an asset to Toyota Marin and I am happy to hear that he was able to provide you the excellent and professional service that our dealership is known for. We are eager to see you on your next visit. Please take note that every vehicle, as long as you own it, will be towed free to Toyota Marin, within 25-Miles. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 800-608-6193

July 16, 2014

Customer Service is Alive and Well in Marin I recently sold my 2005 Toyota Highlinder, Limited, to Toyota of Marin and couldn't be happier with the friendly, fair service, and down-to-earth appr More

by sfranchetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ritsa Kastoras
Jul 16, 2014 -

Toyota Marin responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Ritsa is dedicated to make every shopping experience as painless as possible for all of our customers and I am glad that your experience with her supports that. Thank you for the recommendation. We would love to work with you again in the future. We would like to inform you that every vehicle comes with a 7-day/700-mile Exchange Policy. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 800-608-6193

July 10, 2014

Great Customer Service and Not Pushy John was a delight to work with. He was very patient with me as I was debating on keeping my lease or buying used since I drive so much. Tom, on of More

by mskuan
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Jul 23, 2014 -

Toyota Marin responded

Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. Each employee is a valued member of our team and we all strive to provide excellent service. Thank you for the recommendation and we look forward to working with you again in the future. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 800-608-6193

July 08, 2014

EXCELLENT DEALER Our dealer was Shahria Pourmand. I highly recommend him to everyone. He is courteous, punctual, goes out of his way to find what you need and is e More

by Kheili
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahriar Pourmand
Jul 09, 2014 -

Toyota Marin responded

Kheili, We appreciate you for taking the time to write this review. Shahriar is great with people and he strives to create a positive buying experience for every customer. Don’t hesitate to visit us if you have any concerns about your car. In the meantime, remember that we’ll perform a complimentary 119-point inspection once per year on your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

July 07, 2014

Dakota Marvin was very personable he took the time to work it out for me and then made it possible to pick my girlfriend up for her signature More

by mantleguitar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Sexton
Jul 09, 2014 -

Toyota Marin responded

We appreciate the time it took for you to share your feedback with us. Marvin is a valued member of the Toyota Marin team and I am glad to hear that he provided you a positive car buying experience. We look forward to working with you again in the future. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

July 01, 2014

Toyota Marin experience Keith Ural, sales, was courteous and professional. He let the quality of the product speak for itself instead of engaging in high-pressures sales tact More

by kheydon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Jul 07, 2014 -

Toyota Marin responded

Thank you so much for this review. I am very pleased that Keith was able to show you the courteous and professional service that we strive to provide to all of our customers. Thank you for the recommendation. Please come back in to visit if you have any concerns about your car. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

July 01, 2014

Positive experience at Toyota Marin. Keith was extremely proactive, professional, resourceful, and responsive in helping us secure our new car. He was further willing to work with me when More

by Dbaker1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Jul 07, 2014 -

Toyota Marin responded

We appreciate your time to share your feedback with us. Keith is a valued member of the Toyota Marin team and he is dedicated to help every customer that enters our dealership. He will be pleased to hear about your positive experience. Please feel free to contact us if you have any questions about your car. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

July 01, 2014

Delightful experience at Toyota of Marin My experience with Keith Ural at Toyota of Marin was delightful! Keith is extremely knowledgeable, friendly and helpful. I would whole heartedly reco More

by lesalmax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Jul 07, 2014 -

Toyota Marin responded

Thank you so much for taking the time to share your experience with us. I am very pleased that you had a delightful experience with Keith. We make sure that all of our employees are knowledgeable, friendly and helpful. Thank you for the recommendation. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

July 01, 2014

A good first time experience This was my first new car. I was met with games or lackluster customer support at other Toyota dealerships in the area. Some times I wondered if those More

by boshuda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Feinberg, Keith Ural
Jul 07, 2014 -

Toyota Marin responded

Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at our dealership. If you have any further needs, do not hesitate to come back in for a visit. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

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