Toyota Marin

Great buying experience As a woman I wanted to just shop at different dealerships to find one I wanted to deal with. My two previous experiences were negative in that I found As a woman I wanted to just shop at different dealerships to find one I wanted to deal with. My two previous experiences were negative in that I found the sales person very pushy and aggressive toward me. The second I found the person very dismissive as though I wasn't a serious buyer. I went home and went online to direct sales and received a call from Ren Briones only to find he was at the closest dealership to my home. I went down that day and bought my Toyota Highlander. It was a very pleasant experience-no pressure and I thought Ren was very upfront and honest. After I signed papers, Ren followed me out to my home so my husband, who was recuperating from surgery, could also sign When the exact car that I wanted was delivered, Ren spent two hours with me to show me the operation of all of the gadgets.....and it was his day off!!! Now that is service. I also went back to get help with entune, and again Ren spent over 45minutes to get me connected .I felt like my problems really mattered to him. I love my Highlander and I have found a helpful friend in Ren. Claudia G. More

Hassel Free I had a great experience at Toyota Marin. I was given a fair price up front without having to struggle through negotiations. The dealership was clean I had a great experience at Toyota Marin. I was given a fair price up front without having to struggle through negotiations. The dealership was clean and had a accommodating lounge area with snacks and drinks. My sales person Nicholas was very knowledgeable about the cars. The management staff was nice and didn't make me feel pressured to purchase, but I'm glad I did. Good job Toyota Marin! More

Great Dealer Experience My experience was Great at Toyota Marin (under the clock tower) in San Rafael. I called interested on a listed pre-owned truck. I was immediately imp My experience was Great at Toyota Marin (under the clock tower) in San Rafael. I called interested on a listed pre-owned truck. I was immediately impressed by Brian's calm and friendly demeanor. I followed up a week later. We met for a test drive and he continued to impress me - no pressure or hard sell. After a pleasant discussion,Brian addressed some of my concerns and we agreed on a fair price. I love my truck. If your looking a new/used vehicle give *** Brian Moore *** a try - he will impress you as he did me. Thanks Brian - Nice Work. More

New to me honda!! Enrique Chimal helped me out and was super low key yet informative. I let him know where I needed my monthly payments and he and the team there made t Enrique Chimal helped me out and was super low key yet informative. I let him know where I needed my monthly payments and he and the team there made there best effort to keep my monthly cost down! So glad I decided to go here! Thanks also go to the loan officer Lana, because she really worked to make things turn out positive for me. More

With a little planning it was an easy, fast process After my car was damaged beyond repair I contacted Brooke Peros. She set everything up, from finding a suitable replacement to having a great deal of After my car was damaged beyond repair I contacted Brooke Peros. She set everything up, from finding a suitable replacement to having a great deal of the paperwork waiting upon my arrival. From there, Brian Moore handled the paperwork and the handing over the keys all in less than an hour. It was a great experience. More

Who's awesome?! John's awesome! What could have went better? We could have come earlier! What an awesome up front and honest experience! Did I mention John was awesome? We had a grea What could have went better? We could have come earlier! What an awesome up front and honest experience! Did I mention John was awesome? We had a great experience and met everyone on the team to help UA make the best financial and needs-based vehicle choice. John welcomed us made sure we drove any car we wished showed us the 10,points the dealership upholds and was even chipper about getting us water tea coffee whatever we needed. He even followed us home to make sure everything went smoothly! Talk about great customer service. If you get a chance to work with John, consider yourself blessed, I know my partner and I think we are! More

Emad's The Best! :D Emad"s Super! My experience was totally unbelievable! I decided to visit this branch to look at the Rav 4's because I want to surprise my mom when she Emad"s Super! My experience was totally unbelievable! I decided to visit this branch to look at the Rav 4's because I want to surprise my mom when she comes here in August. Emad showed me the different models and took me for a test drive. I told him what i wanted (color and features) and Emad made sure that I got it.. (2014 XLE-RED RAV 4) at the price that was perfect for my budget. He did a great job helping me! He's totally a person to go to.. not to mention he's super funny and very entertaining. He kept on giving us snacks while doing our business.. drinks and all! Excellent customer service!!! I will definitely tell my friends and relatives about my experience, and will surely go back again to do business at this branch. More

Stress free first vehicle purchase. This was my first vehicle purchase from a dealership, and I was surprised how stress free it was. Toyota Marin sells their used cars with no-haggle pr This was my first vehicle purchase from a dealership, and I was surprised how stress free it was. Toyota Marin sells their used cars with no-haggle pricing, which I appreciated, especially since this was my first real car buying experience. I only needed to deal with one salesman, John Hathaway, who let me take TWO test drives in the car that I eventually purchased, to make sure that I would be happy with it. He even took the time to drive me over to where they get the used vehicles detailed because there was a vehicle there that I wanted to look at as well. I would love to have paid a little less for the vehicle, but honestly, who wouldn't? My own research showed that the price that I did end up paying was extremely close to the Kelly Blue Book value of the vehicle, and again, I didn't have to arm wrestle anyone to get that price! More

Great Dealership Came in looking for a Prius for my work commute. My sales person Nicholas was very efficient and professional. He took the time to listen to my needs Came in looking for a Prius for my work commute. My sales person Nicholas was very efficient and professional. He took the time to listen to my needs in a new vehicle and made the transaction easy and painless. I would definitely tell my friends and family to visit Toyota Marin because of the genuine care that I received. More

Thank You to an Outstanding Team of Professionals John Hathaway helped me turn a "dreaded car looking" experience into a "very satisfying car buying" experience by answering my questions and providing John Hathaway helped me turn a "dreaded car looking" experience into a "very satisfying car buying" experience by answering my questions and providing information that I didn't know enough to ask about. All of this was done without any underlying pressure which would have resulted in me taking my "car looking" north on 101. He is a true professional who helped me to feel like I had a very smart friend along to help me through this process. After my decision and selection, John stayed with me, I believe, until he was certain that I made a personal connection with each of the other members of the team. Next I met with Ainsworth Leslie who seemed to respect the loss I felt by letting go of my beautiful but aging Acura. Cathie Badger covered the financial aspects. Dan Wright stepped in to help me with some special finishing touches I requested. He was very helpful and kept me informed of the progress which extended over several days. Teresa Taylor had me set up in a rental in no time and had me on my way. I love doing business with people who so obviously love doing what they are doing. More