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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

September 07, 2014

Top of the line sales people. I am normally repulsed by car dealers and came in to Toyota Marin with claws out and braced for a session of manipulation and lies. To my surprise it More

by Graciella Rossi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Sep 09, 2014 -

Toyota Marin responded

Graciella, On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. John is a great people person and he strives to create a positive buying experience for every customer. We always do our best to make sure all of our customers leave with the right vehicle and we are glad that you love your new car. We look forward to working with you again in the future. Please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 07, 2014

great experience The sales man John Hathaway made me feel comfortable, and worked hard to get me into the vehicle i wanted at a reasonable, and fair price. Highly reco More

by spauldingjeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway, Joshua Feinberg
Sep 09, 2014 -

Toyota Marin responded

We appreciate you for taking the time to write about your experience with us. I am so happy to hear that John was able to help find the perfect vehicle for you. Thank you for the recommendation and we would love to work with you again. Please do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 04, 2014

very relaiable business I published My Audi A3 on Craig list, and within one hour I was contacted by Ritsa Kastoras. She matched my asking price and deal was done. She was v More

by radotogo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ritsa Kastoras
Sep 05, 2014 -

Toyota Marin responded

Rado, Thank you so much for taking the time to give us such great feedback. It is our top priority to provide each and every customer with exceptional service, and I am extremely happy to hear that Ritsa was able to satisfy that. As the paperwork goes, we try our hardest to process it as quick as possible and we’re glad it didn’t take too much of your day. If you have any questions about your vehicle, please come back in to visit. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 03, 2014

Superb, first-class customer service by John Hathaway. I had a noteworthy experience while looking for a new car at Toyota Marin. John and Casey were friendly and made me feel at ease from the start. John More

by alainn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Sep 04, 2014 -

Toyota Marin responded

Thank you so much for this great review. We try to create a friendly and comfortable experience for all of our customers. I am happy to hear that John and Casey were able to do that. If you need anything else at all regarding your vehicle, please come back to see us. Also, please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 02, 2014

Knowledgeable and Professional Sales and Service I have both leased as well as purchased a new car and a used car from Marin Toyota. The new car was leased 1 1/2 years ago. The Used Car was purchase More

by johns49ami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Kolar, Matt Shone, Erwin Mulimbayan, Shah Pourmand, Robert Briones
Sep 04, 2014 -

Toyota Marin responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our team. Reza is great with people and focuses on the needs of our customers. It is our primary concern to deliver smooth customer service; that means giving each of our guests the time and attention they deserve. Do not hesitate to call or stop in if you should have any additional questions or concerns regarding your vehicle. Also, do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 01, 2014

Outstanding Customer Service from John Hathaway John was extremely helpful with going over car selections. I found his manner to be easygoing and extremely knowledgeable with what my budget allowed More

by bcarney2687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Sep 04, 2014 -

Toyota Marin responded

We appreciate the time it took for you to write this review. John truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. We look forward to working with you in the future. Let us know if you have any questions in the meantime. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 01, 2014

Friendly and positive customer service John Hathaway helped me out today. He showed great customer service skills. He was genuinely interested in helping me find a vehicle that was right fo More

by marin9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Sep 04, 2014 -

Toyota Marin responded

We appreciate the time it took for you to write this review about your experience at our dealership. It is reassuring to know that John provided you the professional and welcoming shopping experience that we strive to deliver to all of our customers. We would love to work with you again in the future. We would like to inform you that as a part of our 10 point value guarantee, you can enjoy a free car wash on us. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

August 31, 2014

Simple process! This the the second car we bought from Brian and Toyota Marin. My husband bough an SUV a few months ago and I got mine this week. It was a quick, dr More

by THALIAMARORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Moore
Sep 04, 2014 -

Toyota Marin responded

On behalf of Toyota Marin, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this review. Brian is a valued member of our team and it is a delight to know that he has helped to proudly represent our dealership throughout your purchases. Thank you for the recommendation. Do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

August 31, 2014

Salesperson Came in last month with my grandma and bought a car from Jason in used. Awesome service, he was super friendly and answered all of our questions. Came More

by Laneytrini85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Clemmons
Sep 04, 2014 -

Toyota Marin responded

Thank you so much for taking the time to share your feedback with us. At Toyota Marin, we strive to ensure that no question or concern goes unanswered and it is encouraging to know that Jason was able to show you dedicated and personalized service. Thank you for the recommendation and we look forward to working with you again in the future. Please do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

August 31, 2014

low pressure and helpful Went with an elder relative to look at a small commuter car for her, and excpected the normal back and forth and combative experience, but we were ple More

by mrgregg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Taylor
Sep 04, 2014 -

Toyota Marin responded

Thank you so much for taking the time to share your feedback with us. Will is an asset to Toyota Marin and it is wonderful to hear that you were pleased with the customer service that you have received from him. We are eager to assist you again on your next visit. Please remember that we provide free scheduled shuttle service to all customers. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

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