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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

September 19, 2014

Toyota Nice location. Good service. I didn't like the fact that I had to leave $500 deposit just to see the truck that I was interested in to test drive si More

by marc5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAYMOND GUISE Josh Feinberg
Sep 23, 2014 -

Toyota Marin responded

We appreciate the time it took for you to write this review. Our primary focus is to provide each and every customer with exceptional service, and I am happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further questions or concerns regarding your vehicle. Please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 19, 2014

Great Service and knowledgeable! Christine is very knowledable and professional. She is very personal and friendly and always puts her customers first. The best car buying experience More

by FFong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
Sep 23, 2014 -

Toyota Marin responded

Thank you so much for taking the time to write this review. Christine is great with people and focuses on the needs of our customers. She will be pleased to hear about your positive experience. If there is anything else that we can do to help you in regards to your vehicle, please feel free to let us know. Also, please do not forget that we provide free scheduled shuttle service to all customers. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 17, 2014

Working with a dealer for the first time Toyota Marin is very lucky to have Ren B. working on their staff. I don't think I could have asked for a better sales associate! In the future, I hope More

by isis.orellana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren Briones
Sep 19, 2014 -

Toyota Marin responded

Thank you very much, Isis. Your feedback was awesome to receive. I am sure you are enjoying all the new bells and whistles on your vehicle. I am happy to hear that Ren, along with the rest of our team, provided you with such an easy and smooth experience. We are proud of their dedication to outstanding service. If there is any other automotive need we can help you with, please do let us know. Also, please be reminded that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 16, 2014

Relaxed Easy and Fun I just want to thank all the Toyota Marin staff that made buying my first new car so incredibly easy and fun. You have a great team. I worked specif More

by cynthia.hinrichsnewton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Phillips
Sep 18, 2014 -

Toyota Marin responded

We appreciate the time it took for you to write this review. At Toyota Marin, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and fun as possible for all of our customers. It is encouraging to know that Paul was able to show you dedicated and personalized service. Feel free to contact us if there is anything else that we can do to help you with regards to your vehicle. Please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 16, 2014

GREAT EXPERIENCE!! I brought my Toyota Highlander in to fix the window and an oil change, and while I waited for my ride I noticed a beautiful brand new 2015 Toyota Coro More

by rmratto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Allan, Erwin Mulimbayan, Chip Cooper, Daryl Charalambous
Sep 18, 2014 -

Toyota Marin responded

Thank you so much for writing a review about your experience at our dealership. It is reassuring to know that Terry provided you with a hassle-free and welcoming shopping experience. I am happy to hear that you left our dealership feeling confident about your purchase. Do not hesitate to call or stop in if you should have any additional questions or concerns regarding your vehicle. Also, please do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 15, 2014

Recommmendation For Doreen Doreen is very experienced and intelligent sale manager. I would like to recommend to her and buy another vehcle from Doreen. Doreen help me buy my dr More

by jhourz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doreen Tan
Sep 16, 2014 -

Toyota Marin responded

We appreciate the time it took for you to write this review. It is encouraging to know that Doreen was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel that accommodates their lifestyle and includes all the features that makes it their dream vehicle. Please feel free to contact us if you have any concerns regarding your vehicle. Also, please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 15, 2014

Easy and calm. The best and most calm and straightforward new car experience of my car-buying life. Starting on-line, and getting some clear direction before I walk More

by fredgoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Allan, Cathie Badger, John Hathaway
September 07, 2014

Top of the line sales people. I am normally repulsed by car dealers and came in to Toyota Marin with claws out and braced for a session of manipulation and lies. To my surprise it More

by Graciella Rossi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Sep 09, 2014 -

Toyota Marin responded

Graciella, On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. John is a great people person and he strives to create a positive buying experience for every customer. We always do our best to make sure all of our customers leave with the right vehicle and we are glad that you love your new car. We look forward to working with you again in the future. Please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 07, 2014

great experience The sales man John Hathaway made me feel comfortable, and worked hard to get me into the vehicle i wanted at a reasonable, and fair price. Highly reco More

by spauldingjeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway, Joshua Feinberg
Sep 09, 2014 -

Toyota Marin responded

We appreciate you for taking the time to write about your experience with us. I am so happy to hear that John was able to help find the perfect vehicle for you. Thank you for the recommendation and we would love to work with you again. Please do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

September 04, 2014

very relaiable business I published My Audi A3 on Craig list, and within one hour I was contacted by Ritsa Kastoras. She matched my asking price and deal was done. She was v More

by radotogo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ritsa Kastoras
Sep 05, 2014 -

Toyota Marin responded

Rado, Thank you so much for taking the time to give us such great feedback. It is our top priority to provide each and every customer with exceptional service, and I am extremely happy to hear that Ritsa was able to satisfy that. As the paperwork goes, we try our hardest to process it as quick as possible and we’re glad it didn’t take too much of your day. If you have any questions about your vehicle, please come back in to visit. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

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