Toyota Marin
San Rafael, CA
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Toyota Nice location. Good service. I didn't like the fact that I had to leave $500 deposit just to see the truck that I was interested in to test drive si Nice location. Good service. I didn't like the fact that I had to leave $500 deposit just to see the truck that I was interested in to test drive since they didn't have this truck at this location. It worked out fine as that was the truck that we wanted and we bought it. Otherwise, service was great. Everyone was nice and helpful. More
Great Service and knowledgeable! Christine is very knowledable and professional. She is very personal and friendly and always puts her customers first. The best car buying experience Christine is very knowledable and professional. She is very personal and friendly and always puts her customers first. The best car buying experience o ever had! More
Working with a dealer for the first time Toyota Marin is very lucky to have Ren B. working on their staff. I don't think I could have asked for a better sales associate! In the future, I hope Toyota Marin is very lucky to have Ren B. working on their staff. I don't think I could have asked for a better sales associate! In the future, I hope to find someone like Ren to help me through my next purchase. Buying/Leasing is still a very new concept to me, but luckily there are places like Toyota Marin not working on commission, but more importantly for their customers. My experiences, from one Toyota to the next, was incredibly confusing and time consuming. After waiting 3 days for a sales associate to get back to me, whom I still have not heard from, I reached out to Toyota Marin. Ren, Daryl C. (Finance), and possibly others that work behind the scenes, were able to help me find a solution to my payments. It was probably Ren's good luck that led him to find my dream car. That day, I drove the car and decided to purchase. I couldn't believe how simple & easy everything had gone, but then realized I was so caught up in the car that I had overlooked my contract entirely. The next morning I was feeling extremely stressed. I called Ren and put him on speaker with two family members, and asked a series of interrogative questions about the differences in leasing and buying. At the end of the conversation, my family and I felt relieved, and ready to proceed. Ren had been knowledgeable, clear, and confident about the leasing option he had given me. He was also willing to give me what I wanted i.e.: more mileage, to buy, etc., but in the end I believed that Ren's first suggestion to lease was the best choice for me. Thank you, Ren, for your excellent customer service, keeping my needs as a customer first, and having had a optimistic attitude every time we met or spoke over the phone. I had an awesome experience! Isis Orellana First time buyer! More
Relaxed Easy and Fun I just want to thank all the Toyota Marin staff that made buying my first new car so incredibly easy and fun. You have a great team. I worked specif I just want to thank all the Toyota Marin staff that made buying my first new car so incredibly easy and fun. You have a great team. I worked specifically with Paul Phillips who was genuinely knowledgeable, patient, available (we talked and met several times over several days), and pleasant. He is the best kind of salesman because he is in no way pushy or impatient to close. If he had been, we would have gone elsewhere. He really listened to what we needed. I would recommend working with Paul to anyone out there looking for a new car. I left Toyota Marin with my first new car, an Absolutely Red 2014 Prius C. Go see Paul Phillips. Happy Driving. More
GREAT EXPERIENCE!! I brought my Toyota Highlander in to fix the window and an oil change, and while I waited for my ride I noticed a beautiful brand new 2015 Toyota Coro I brought my Toyota Highlander in to fix the window and an oil change, and while I waited for my ride I noticed a beautiful brand new 2015 Toyota Corolla and went inside to ask the receptionist if I could speak to a dealer. First, a very nice guy named Chip came up and introduced me to the car opened it up and let me sit in it. I fell inlove! Then came Mr. Terry Allan and he was so helpful, I told him that my car was over at Service dept and if he could get me the payment I wanted I would buy the new Corolla and trade in the Highlander. I left to go back to work and within a couple hours I spoke with Mr. Allan again and not only did he thoroughly explain my deal but he got me exactly what I wanted and he was efficient and so sweet! I made an appt to come and pick up my new car and while I was there everyone was so nice and friendly, again Mr. Terry Allan was a delight and I was in and out of there in less than two hours with my brand new car!! I had a great conversation with Mr. Allan and he was an honest and caring man and I would give his business card to everyone I know!! Thank you to Daryl in Finance, Erwin in Service and everyone at Toyota Marin for making my day and getting me my FIRST brand new car!!! More
Recommmendation For Doreen Doreen is very experienced and intelligent sale manager. I would like to recommend to her and buy another vehcle from Doreen. Doreen help me buy my dr Doreen is very experienced and intelligent sale manager. I would like to recommend to her and buy another vehcle from Doreen. Doreen help me buy my dreem vehcle. More
Easy and calm. The best and most calm and straightforward new car experience of my car-buying life. Starting on-line, and getting some clear direction before I walk The best and most calm and straightforward new car experience of my car-buying life. Starting on-line, and getting some clear direction before I walked into the Direct Sales Office; meeting John Hathaway who was both real and personal. like an old friend, yet professional and good at getting the info we needed; it all added up to an easy and calm buying experience. I would recommend this dealership and I'd go to Direct Sales again, no doubt. More
Top of the line sales people. I am normally repulsed by car dealers and came in to Toyota Marin with claws out and braced for a session of manipulation and lies. To my surprise it I am normally repulsed by car dealers and came in to Toyota Marin with claws out and braced for a session of manipulation and lies. To my surprise it was not like that at all. We had the pleasure of working with John Hathaway who was genuine and intelligent and down to earth. John is a cool guy who understood just what we wanted and delivered it without smoke and mirrors.Thanks! We love our new car and feel like we made a friend. More
great experience The sales man John Hathaway made me feel comfortable, and worked hard to get me into the vehicle i wanted at a reasonable, and fair price. Highly reco The sales man John Hathaway made me feel comfortable, and worked hard to get me into the vehicle i wanted at a reasonable, and fair price. Highly recommended! More
very relaiable business I published My Audi A3 on Craig list, and within one hour I was contacted by Ritsa Kastoras. She matched my asking price and deal was done. She was v I published My Audi A3 on Craig list, and within one hour I was contacted by Ritsa Kastoras. She matched my asking price and deal was done. She was very professional, decisive, and she didn't waste me time. i would highly recommend to do business with Ritsa and her dealership. Thank you again, Rado More