Toyota Marin

A great experience again from Brooke and Brian This is the second car my family has bought from Brooke and Brian. Well, mostly Brian since Brooke went on a vacation before we could finalize the pur This is the second car my family has bought from Brooke and Brian. Well, mostly Brian since Brooke went on a vacation before we could finalize the purchase. Lucky goose! I doubt we'll be buying anymore cars anytime but I certainly asked for a handful of business cards to hand out to friend and co-workers. More

Toyota sienna purchase Update (1/9/2015) This was suppose to be a hassel free car buying experience. However, issues came up after the vehicle was purchased. There was an Update (1/9/2015) This was suppose to be a hassel free car buying experience. However, issues came up after the vehicle was purchased. There was an issue with the new vehicle after 10 days. The vehicle would not start. When I called the dealership, instead of the service department telling me to "bring the vehicle to them," they simply gave me a number to call which ended up being a road side assistance company. I called the service department again after the road side assistance fixed the issue. This time, a different person answered and the service department told me that the Toyota road side assistance was not supposed to replace the faulty part. As a customer stuck in the middle of this, the overall experience was very stressful. Hence, the overall experience was decreased to fair, regardless of great initial customer service and friendliness of the dealership at the time of purchase. And still no ETA on the missing accessories to the vehicle. Update (1/8/2015) I had to follow up 10 days after purchasing the vehicle to check on the status of couple items that were missing from the vehicle. During the call, I also found out that there was another item that was suppose to come with the vehicle as well, which another sales personnel had pointed out. I mentioned earlier that this was a hassel free experience. However, it is becoming a hassel to constantly check on the status of the parts that were suppose come with the vehicle. Attention to small detail may be lack at times when busy. 1/1/2015 It was a hassel free experience. The sales rep assisted in lowering the price of the vehicle. She was prompt to report to my inquiries and following up on the missing items. She was honest about featured etc she didn't know and always followed up with her peers or manager. More

An excellent Purchasing Experience John Hathaway and Deepak Saini were excellent to work with and very knowledgeable. They were able to find the exact car we wanted quickly. I would rec John Hathaway and Deepak Saini were excellent to work with and very knowledgeable. They were able to find the exact car we wanted quickly. I would recommend working with both these folks very highly. More

Excellent buying experience! Ask for Wayland Whisler! Wayland was great. Called Toyota Marin Used Cars to schedule an appointment ahead of time, and car was washed and ready for the test drive when we got Wayland was great. Called Toyota Marin Used Cars to schedule an appointment ahead of time, and car was washed and ready for the test drive when we got there. I was very specific about the options that I wanted on the Prius, and I didn't fell pushed to accept anything else. Wayland made sure that all of our questions were answered, and that we were comfortable with the buying experience. I really appreciated their upfront, no haggle buying process. Everything is disclosed; no hassles. Lana in Finance is extremely competent, and got us through all the paperwork very quickly too! Thank you! More

John Hathaway and Jay were great-smooth and easy purchase. John was great, he got me into a new 2015 at a reasonable low monthly payment and was super accommodating, courteous and friendly! Thank you Toyota Ma John was great, he got me into a new 2015 at a reasonable low monthly payment and was super accommodating, courteous and friendly! Thank you Toyota Marin! More

Great car buying experience at Toyota Marin We bought our Toyota Tacoma with Laz Sapinoso and he made it very easy and hassle free. He was very knowledgeable and friendly. He even followed up wi We bought our Toyota Tacoma with Laz Sapinoso and he made it very easy and hassle free. He was very knowledgeable and friendly. He even followed up with us to make sure everything with the truck went well. We would definitely recommend anyone to check our Toyota Marin. More

Keith Ural Salesman took care of all details Our Salesman Keith Ural went out of his way to close this deal and make sure we were satisfied. He even delivered our new car to our home. Our Salesman Keith Ural went out of his way to close this deal and make sure we were satisfied. He even delivered our new car to our home. More

A smooth, easy buying experience! After buying my first car off craigslist and having it explode after two weeks of ownership, I was feeling very cautious about trying again. Luckily, After buying my first car off craigslist and having it explode after two weeks of ownership, I was feeling very cautious about trying again. Luckily, though, I had brought my dead car to Toyota of Marin in the hopes of having it repaired. Roman Rios from the service department gave me an honest and thorough estimate of what fixing the original vehicle would cost and presented me with all my options, as well as some great advice. When I decided that it would be better and less expensive to start fresh with a different used car, he put me in touch with the fantastic Harmon Roberts from the sales department. Harmon was helpful, knowledgeable about the cars, lots of fun to be around, and best of all, was willing to give me enough time and space make my final decisions. The whole experience was fast and easy, with results that I love: my new car works beautifully so far and I have the peace of mind of knowing that it comes from a dealership I can trust. Thanks for the positive experience! More

Bought a Great Prius at an Excellent Price! Harmon was great. He went with our needs instead of trying to force something on us which saved us money. We came in thinking of getting the Trim 3, b Harmon was great. He went with our needs instead of trying to force something on us which saved us money. We came in thinking of getting the Trim 3, but after talking to Harmon he recommended a Trim 2 because we did not need some of the extras. Also, he quickly responded to our inquiry, which was late at night. Thanks! More

Extremely positive experience! Out of all the vehicle purchases I've made in the past this one was definitely the most positive and smoothest. Laz made the whole process simple and Out of all the vehicle purchases I've made in the past this one was definitely the most positive and smoothest. Laz made the whole process simple and easy for me. Unlike with other places, I did not feel pressured at all and that definitely helped me feel more comfortable and at ease during my purchase. I'll definitely be returning and recommending to anyone who needs a good, easy place to purchase a new vehicle to come here. More