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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

January 25, 2015

Great For First Time Buyer Wayland Whisler was the salesman I worked with. He was wonderful very helpful and informative for a first time buyer like myself. I came for one car More

by Tiona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayland Whisler
Jan 29, 2015 -

Toyota Marin responded

Thank you for this great review. Wayland truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous, and he will be glad to hear you were able to perceive that. If you have other concerns, feel free to let us know. Also, do not forget that as a part of our 10 point value guarantee, you can enjoy a free car wash on us. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

January 24, 2015

Buying experience was Great! The whole buying experience was great. The "no haggling over price" concept was a winner. Wayland and Lana were friendly, professional and really he More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayland Whisler, Lana Abu Kweik
Jan 29, 2015 -

Toyota Marin responded

Thank you so much for this review and for sharing your great experience with us. Our goal is to make sure that every guest receives full satisfaction with the service we provide. We are glad to know that Wayland and Lana were successful in that endeavor. If you need anything else at all, please come back to see us. Also, do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

January 24, 2015

Amazing Customer Service by Derrell! We cannot say enough how much we appreciated the high level of quality customer service we received from Derrell at Toyota of Marin! He went above and More

by ginak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrell
Jan 29, 2015 -

Toyota Marin responded

Thank you for writing this fantastic review and giving our dealership such an excellent star-rating. It is great to hear that Derrell was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Also, please be informed that every vehicle from us comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

January 23, 2015

New car Car buying experience was quick and professional. Nick and Harmon were very helpful in accommodating is through the buying process, highly recommend t More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon and Nick
Jan 29, 2015 -

Toyota Marin responded

Thank you so much for taking the time to write this review, Adam. Harmon and Nick are great with people and they focus on what the guests needs. They will be pleased to hear about your positive experience. If you have any questions about your new vehicle, please come back in to visit. Also, be informed that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

January 22, 2015

Friendly and Welcoming Service I walked in a little nervous, but my worries were replaced with comfort after meeting with Harmon. It was awesome being able to ask questions and hav More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts
Jan 29, 2015 -

Toyota Marin responded

Thank you so much for the nice review. Harmon is a key component of our team here at Toyota Marin and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian-General Manager mikechristian@toyotamarin.com | 800-608-6193

January 21, 2015

Excellent Expereince The whole buying experience was just great. Emad, Tom and Lana, all of them were very friendly. Emad was great! I actually went there after work and b More

by Anuj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emad, Tom, Lana Abu Kweik
Jan 29, 2015 -

Toyota Marin responded

Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. We look forward to seeing you again. Also, please be informed that as a part of our 10 point value guarantee, you can enjoy a free car wash on us. Sincerely, Mike Christian- General Manager mikechristian@toyotamarin.com | 800-608-6193

January 19, 2015

Excellent Car Buying Experience Harmon Roberts was great in helping me find the car I needed. It wasn't necessarily the car I went looking for but Harmon was very patient with me whi More

by knkiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts
Jan 21, 2015 -

Toyota Marin responded

Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I am so happy to hear that Harmon was able to help find the vehicle that satisfies your needs. Each employee is a valued member of the Toyota Marin team and we all strive to provide excellent service. Feel free to call or stop by if you have any further automotive needs. Please take note that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

January 18, 2015

Great Car Selling Experience!! I have never sold an automobile before now - Ritsa made the entire process easy and uncomplicated!! Female to female, she was able to explain and ed More

by dana
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ritsa Kastoras
Jan 21, 2015 -

Toyota Marin responded

We appreciate the time it took for you to write this review. It helps us to know that we are meeting the needs of our customers. Ritsa is great with people and we glad that she was able to provide you a positive experience. Feel free to visit us if you have any future automotive needs.. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

January 12, 2015

"Sales Personell truly interested in what the customer wants We were referred to Christine by Costco and we had a phone conversation. During our appointment she had everything we requested ready. She was conce More

by Turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chritine Cilento
Jan 14, 2015 -

Toyota Marin responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. We are happy to hear that our team was able to attend to your needs. We would love to work with you again in the future. Please remember that we provide free scheduled shuttle service to all customers. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

January 12, 2015

Super Friendly Experience with Big Savings I recently was in the market for a used car that could comfortably seat 4-5 and had lots of bells and whistles. After much searching online and visiti More

by rickster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emad Burjaq
Jan 14, 2015 -

Toyota Marin responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further questions about your vehicle. Also, please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193

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