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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

August 31, 2015

Great Customer Service I was recently there and was working with Colt D and Paul K, what fantastic salesmen. Although I didn't purchase a vehicle I will pass on their inform More

by SergioMartinez_987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colt D & Paul K
Sep 02, 2015 -

Toyota Marin responded

Sergio, We're glad to hear that your visit went so well and Colt and Paul were there to provide you with such fantastic service! We hope you can visit Toyota Marin again in the not so distant future. Until then, don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 31, 2015

Very helpful staff I visited Toyota Marin on my lunch break and had very limited time. I was greeted by Mike Van De Veere and I explained to him that I was looking for a More

by Jessica K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Van De Veere
Sep 02, 2015 -

Toyota Marin responded

Jessica, Thank you for reviewing your time spent at Toyota Marin. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was efficient. Mike is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. In the meantime, remember that well perform a complimentary 119-point inspection once per year on your vehicle as part of our 10-Point Value Guarantee. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 30, 2015

Excellent !!! customer service Me and my family are really happy with the new car, everyone is really friendly I really recommend to go Toyota marin More

by Monipatino3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Sep 02, 2015 -

Toyota Marin responded

Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers. Thank you for the recommendation and for choosing Toyota Marin for your vehicle needs. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 30, 2015

Excellent Customer Service! I had the pleasure of going to this dealership and meeting with Paul Phillips who gave me excellent customer service and was extremely knowledgeable o More

by Rachel.M.Klein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Phillips
Sep 02, 2015 -

Toyota Marin responded

Congratulations on your new vehicle. I am happy to hear you are enjoying your purchase. At Toyota Marin, we strive to ensure that no question or concern goes unanswered and its encouraging to know that Paul was able to show you dedicated and personalized service. Thank you again for your business and don't forget about the 119-point inspection we provide for complimentary as part of our 10-Point Value Guarantee. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 29, 2015

Excellent Experience I came with a clear sense of the car I would want if I bought a Toyota. I worked with Christine Cilento and Russell Grassi and they were amazing! Chri More

by SWR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento, Russell Grassi
Sep 02, 2015 -

Toyota Marin responded

Thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Christine and Russell was so remarkable. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. Congratulations on the Camry and don't forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our 10-Point Value Guarantee. We look forward to seeing you again. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 28, 2015

Great Experience I went to Toyota Marin because they had the car I wanted at the best price. I had done my research and was looking around the Bay Area for a Corolla i More

by Kingfisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayland Whisler
Sep 02, 2015 -

Toyota Marin responded

Thank you for this wonderful review. We are sincerely grateful to know that Wayland was able to put you at ease during your visit. Congratulations on the Corolla. If you need anything else for your vehicle, please let us know. Don't forget that as part of our 10-Point Value Guarantee, you'll receive a complimentary 119-point annual inspection at our service center for the lifetime of your ownership. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 26, 2015

Very pleasant This is my 3rd Prius. I was ready for a bit of a change and Keith Ural showed me the Prius V, which I liked instantly. Now that I've driven it to th More

by debbie
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Aug 27, 2015 -

Toyota Marin responded

Thank you for the kind words, Debbie. We are so very pleased that Keith could make your leasing experience much easier, and we believe that's how it should be. We are sincerely grateful for your trust in our business. We hope you are enjoying your new Prius, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 25, 2015

Great place to buy a car!! As luck would have it... by car blew up and I needed a new car. Brooke was great. She made it super easy to make the right decision. The car wasn't More

by youbetcha1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke, Brian Moore
Aug 27, 2015 -

Toyota Marin responded

Thanks so much for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. In the meantime, remember that well perform a complimentary 119-point inspection once per year on your vehicle as part of our 10-Point Value Guarantee. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 25, 2015

Another excellent experience in car buying at Toyota Marin We are so impressed with Toyota Marin. We bought a Prius about 15 months ago and got by on one car as we settled in after many years abroad. Recentl More

by Julie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento, Josh in Finance, Dan in Service
Aug 27, 2015 -

Toyota Marin responded

Thank you for putting your trust in Toyota Marin, Julie. Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the great review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. Before we have the pleasure of working with you again, we'd like to invite you to take advantage of the complimentary, 119-point annual inspection that we offer as part of our 10-Point Value Guarantee. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

August 24, 2015

Best parts ordering experience in 40 years! Greatest service EVER! JP was awesome! He answered all my questions and I had to do multiple calls to be sure I had all the parts. My fault not his, b More

by justfixinmycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Singh
Aug 25, 2015 -

Toyota Marin responded

Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers. It does not surprise us that JP went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Toyota Marin await your return. Please let us know how we may be able to help next. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our 10-Point Value Guarantee for the next time you visit us. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

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