Toyota Marin

Talked to dealer for several days before visiting. Ultimately I decided to go to Marin from Hayward because sales manager Zach told me they were the only dealer offering 0 APR on Tacomas. He told me i Ultimately I decided to go to Marin from Hayward because sales manager Zach told me they were the only dealer offering 0 APR on Tacomas. He told me it was only on current inventory and they were going fast. I made the trip and my salesman Brian was great and the interaction was very positive. When I mentioned the financing offer he looked it up and that’s when I was told it’s only for 15,000 on a 58,000 dollar vehicle. This immediately threw up red flags for me. Brian went and got a manager named Brandon Tran and it went from bad to horrible. I found his behavior and resistance to listening to me rude and customer service skills seriously lacking. I played him the voicemail from Zach stating the offer on the phone. I had to be very firm to get me my keys so I can leave. Horrible experience overall I feel like I was lied to just to get me to the store. Drove for several hours for nothing. UPDATE called again like their response said too and was offered no type of solution and really just further frustration. Sales manager let me know that using the 0% apr to get me in the door was salesmanship his words not mine. I'll let others decide what they think. https://jmp.sh/cBaDN9pV More

Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks ! Even in the pouring rain he made sure to secure my new plates on safely . Thanks ! More

We have been customers of Toyota Marin for car leases, servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another car from them and worked with Sergio Morales on making our selection and putting the package together. Sergio was excellent: Knowledgable, helpful, and straightforward. More

Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter who I called and how many times. Unethical, greedy, manipulative. And I no longer trust their service department which I always used to use. Stay away! A lot of people on my local Nextdoor have had similar experiences. More

The salesman was very unprofessional and rude. He used abusive language on voicemail. I would not recommend this dealership. It is not worth your time and effort. There are better dealerships and He used abusive language on voicemail. I would not recommend this dealership. It is not worth your time and effort. There are better dealerships and better people elsewhere. Though the manager apologized later, I never had such a bad experience elsewhere. More

Keith was very patient with me and help me with everything that I needed! I very recommend Toyota Marin for your new car. everything that I needed! I very recommend Toyota Marin for your new car. More

This is the 4th car that I've purchased from Toyota Marin because they offer good service while buying the car and servicing it after the purchase. because they offer good service while buying the car and servicing it after the purchase. More

Keith has been amazing helping me from buying the car too everything I have faced since buying it. He not like other car salespeople I have dealt with in the past only thinking about the sale and themsel too everything I have faced since buying it. He not like other car salespeople I have dealt with in the past only thinking about the sale and themselves he was kind informative and even a year later after I purchased the car he still helps me navigate certain issues and checks in with me. I’m so grateful he was the one to help me buy this amazing car. He is a gem. Toyota is lucky too have him. More