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Toyota Marin

San Rafael, CA

4.1
1,697 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,697 reviews

December 25, 2024

Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter More

by harmony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathan Myler, Zach Rosenbaum
September 18, 2024

The salesman was very unprofessional and rude. He used abusive language on voicemail. I would not recommend this dealership. It is not worth your time and effort. There are better dealerships and More

by satnam4cloud
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jonathan
September 05, 2024

Keith was very patient with me and help me with everything that I needed! I very recommend Toyota Marin for your new car. More

by Mayara Oliveira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith
September 04, 2024

This is the 4th car that I've purchased from Toyota Marin because they offer good service while buying the car and servicing it after the purchase. More

by Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joel who got the car for me., Keith Ural
September 04, 2024

Keith has been amazing helping me from buying the car too everything I have faced since buying it. He not like other car salespeople I have dealt with in the past only thinking about the sale and themsel More

by Desire wall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Ural, Erwin Mulimbayab
July 31, 2024

Brian was efficient, honest, and kind. He made my car sale a pleasant experience and I would trust him with any transaction. He provided top notch customer service and was courteous and re More

by shrievehawk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Greene, Brian Moore
Jul 31, 2024 -

Toyota Marin responded

Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience with us at Toyota Marin, and we truly appreciate your kind words about our team, especially regarding their efficiency and honesty. Your recommendation means a lot to us, and we look forward to assisting you with any future transactions. Come see us again soon! Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

July 01, 2024

We sold our car toToyota marin last month. Brian Moore was great. Very thorough in explaining the process and provided great follow up More

by Marinmom123
Recommend Dealer
Yes
Employees Worked With
Brian moore, Brian Moore
Jul 03, 2024 -

Toyota Marin responded

Thank you for choosing Toyota Marin for your car sale! We're delighted to hear about your positive experience with Brian. We pride ourselves on excellent customer service and are always here for you. Feel free to share your experience with others, and we look forward to assisting you in the future! Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

May 31, 2024

I sold my car two weeks ago to Brian and Alex at Toyota Marin. It was a very easy process. Thanks guys. More

by marinhiker415
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Moore , Alex safonov
Jun 04, 2024 -

Toyota Marin responded

Thank you for sharing your positive experience selling your car to Brian and Alex at Toyota Marin. We are glad to hear that the process was easy for you. We appreciate your feedback and hope to assist you again in the future. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

May 31, 2024

I’ve been a customer of toyota marin for a long time. Brian Moore has been there for a long time and now he’s buying cars. He was very helpful dealing with our complicated sale of our car. More

by Cgbsingapore
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Brian Moore
Jun 04, 2024 -

Toyota Marin responded

Thank you for your kind words about your experience with Toyota Marin and Brian. We greatly appreciate your loyalty as a long-time customer. Brian is indeed a valuable member of our team, and we are pleased to hear he provided helpful service during your complicated sale. We look forward to assisting you again in the future or with any future car needs. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

May 31, 2024

Brian Moore went above and beyond to buy our older Lexus. He came to our house for the test drive and then came back with paperwork and a check. We’re older folks and really appreciated how easy he made it. More

by Ellanoreen
Recommend Dealer
Yes
Employees Worked With
Brian Moore
Jun 04, 2024 -

Toyota Marin responded

Thank you for sharing your positive experience with us, Brian truly values making the car buying process easy and convenient for all customers. We appreciate your kind words and hope you enjoy your Lexus. If you have any further questions or need assistance, please do not hesitate to reach out to Toyota Marin. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

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