Toyota Knoxville - Service Center

Map light I would like to give Mike & Andrew a big thank you. I came in without a appointment with a very small problem they treated me like any other customer. I would like to give Mike & Andrew a big thank you. I came in without a appointment with a very small problem they treated me like any other customer. They took 10/15 min. and took care of the problem and were very happy to help. That's the attitude needed to be a great service department. Thanks again Mike & Andrew. Thank You Donald Patterson More

Made the Purchase Easy. This location has 45 plus employees working her and that allows you to receive the attententiveness that you are served with when coming as a customer This location has 45 plus employees working her and that allows you to receive the attententiveness that you are served with when coming as a customer at this dealership. From the Maint shop to Sales to cashier and the gift parts shop to the employees that run the snack shop in the waiting room. They have you covered. More

I was treated right While my 80,000 mile service this past summer was a total disaster, I was treated right for my 85,000 mile service which was both noticed and apprecia While my 80,000 mile service this past summer was a total disaster, I was treated right for my 85,000 mile service which was both noticed and appreciated. I did not know my service would be complimentary, but it was, and I thank Toyota for recognizing their errors and for making things better with this customer. More

Very friendly and knowledgeable. Helped direct me to get an added feature to my vehicle not offered at Toyota. True asset to the Toyota family. an added feature to my vehicle not offered at Toyota. True asset to the Toyota family. More

Tacoma maintenance This was the standard 6 month maintenance of my Tacoma together with Auto Butler application. The staff was friendly and efficient and the waiting roo This was the standard 6 month maintenance of my Tacoma together with Auto Butler application. The staff was friendly and efficient and the waiting room a good place to kill a couple of hours and their coffee was good. More

Autoglass Replacement I would absolutely recommend Toyota Knoxville to anyone for a car purchase or service. I have been a customer there for 12 years and have always been I would absolutely recommend Toyota Knoxville to anyone for a car purchase or service. I have been a customer there for 12 years and have always been treated fairly. I have purchased three automobiles from Toyota Knoxville and their sales department and service department are the best I have experienced in 63 years of automobile ownership! More

Excellent customer service. Chris had just been screamed at by another customer. However, he turned around helped me with a big smile. He got my car right in for service. Turn around time very quick. Thanks at by another customer. However, he turned around helped me with a big smile. He got my car right in for service. Turn around time very quick. Thanks Chris. Very friendly and courteous. More

Exceptional Service and After Service Experience The battery replacement and 5000 mile service exceeded my expectations while being performed in less time than expected. Customer focus was clearly e The battery replacement and 5000 mile service exceeded my expectations while being performed in less time than expected. Customer focus was clearly experienced and demonstrated during this unexpected drop in. All dealer personnel encountered treated me as a valued customer caring for my wives 2015 Rav 4. I will seriously consider Toyota and this dealership in particular when replacing my current General Motors vehicle. Thank you. More

Truly exceptional and warming experience I came in for an oil change. They were very fast to do my oil change and very knowledgable about any questions I had. My service advisor, Brandon Turn I came in for an oil change. They were very fast to do my oil change and very knowledgable about any questions I had. My service advisor, Brandon Turner, was an extremely friendly and trustworthy. I am planning on coming back to him for future work. Mr. Turner is one the best service advisors I have ever dealt with. More

Great Experience Overall The service experience was good and it only took 2 hours to complete the 65,000 mile service. I forgot to ask to have my shocks checked but that was The service experience was good and it only took 2 hours to complete the 65,000 mile service. I forgot to ask to have my shocks checked but that was my fault. The only comment I have is that the low pressure tire light was on and no one told me which sensor was bad or what it would cost to fix it. Again, maybe that was my fault for not pointing it out but I thought the maintenance people would have noticed it and found out what the problem was. It has been on for about 3 months and I am continually checking the tire pressure in the 4 tires on the ground and the spare and keeping them at the specified pressure, so one or more of them must have a bad sending unit. We would like to say what a great job Brandon did in taking care of us, he is an outstanding service rep. More