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Toyota Knoxville - Service Center

Knoxville, TN

3.5
578 Reviews

578 Reviews of Toyota Knoxville - Service Center

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December 18, 2014

Outstanding value for 90000 mile service! I purchased my 2006 Prius from this dealer in January 2006. They have done all of my service over the last nine years, with reasonable cost for excel More

by skcskcskc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter White
Dec 18, 2014 -

Toyota Knoxville responded

Hello--Thank you for your continued patronage! We know that owning a car can be a large expense, and we're happy our service department can keep you on the road. Please let us know if you need further assistance, and we look forward to providing service for your Prius for the next 90000 miles. Thank you for this review. Happy holidays, Gene Morris, General Sales Manager of Toyota Knoxville, 865-218-3300, gmorris@toyotaknoxville.com

December 13, 2014

Great service 12 Month servicing was scheduled for a time at my convenience, handled promptly when I arrived, and completed within their time estimate. Employee wo More

by Clackamas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Little
Dec 15, 2014 -

Toyota Knoxville responded

Hello--We're happy to hear your service department experience was a pleasant one. Thank you for leaving this review and letting us keep you on the road. We hope to see you again in the future. Happy holidays, Gene Morris, General Sales Manager of Toyota Knoxville, 865-218-3300, gmorris@toyotaknoxville.com.

October 26, 2014

60K service and purchase set of tires I take my truck back to Toyota Knoxville every service. Always treated and served professionally by the service department. Thanks Jon and Robbyn as a More

by robert.long.75248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Mertz and Robbyn
Oct 27, 2014 -

Toyota Knoxville responded

Hello--Thank you for your continued patronage to Toyota Knoxville, and we're happy to hear Jon and Robbyn can provide you with a professional experience. We look forward to seeing you and your truck again in the future. Cheers, Gene Morris, General Sales Manager of Toyota Knoxville, 865-218-3300, gmorris@toyotaknoxville.com

October 22, 2014

Excellent service I had an excellent experience here! I had seen bad reviews so wasn't expecting much. It was very organized, clean and superior customer service. I we More

by Junkanoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Little
Oct 24, 2014 -

Toyota Knoxville responded

Hello--We're happy to hear Daniel and our service department could exceed your expectations at Toyota of Knoxville. Thank you for sharing such a thorough review, and we hope to see you again in the future. Cheers, Gene Morris, General Sales Manager of Toyota Knoxville, 865-218-3300, gmorris@toyotaknoxville.com

October 24, 2013

Toyota of Knoxville was my choice for a major car repair following an accident. They repeatedly change the estimated date of completion and returned the car with only a portion of the repairs done. When I More

by Lindzwihaph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Tracy, Ernie
December 29, 2012

They installed a defective headlight switch on my car & refused to fix it . I had to drive with my brights lights on much to the discomfort of the other cars on the road. More

by dantheman11.08.1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I tried to forget
October 28, 2012

It is a pleasure to deal with John Mertz. I know that my concerns will be dealt with in a very professional manner. We have purchased 11 Toyotas and had them all serviced at your dealership. We have never h More

by Rena75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Mertz
December 14, 2011

Purchased an FJ from them earlier this year - have had to replace the windshield 3 times - 2 times with suspect flaws in the glass, as there was no history of trauma, and the cracks occured in the exact same More

by elkhoundlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
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