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578 Reviews of Toyota Knoxville - Service Center
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December 01, 2016
Fantastic Service Department! This is the second time my husband's truck has had 'work' done on it here. The first visit was to fix something on his Tundra that another automotive This is the second time my husband's truck has had 'work' done on it here. The first visit was to fix something on his Tundra that another automotive shop could not find. It took Toyota of Knoxville just under an hour to figure out the problem and just a short time to fix. This past week we had the Tundra in again for a 'check engine' light. They figured out the problem, fixed the problem, and called us to tell us that we would not be charged the $2000 plus for the repair because we had an extended warranty on the truck that we didn't remember we had. It was not an extra warranty we purchased after the purchase of the truck but was actually included on the sticker price. Barry was our service rep and he and his team are awesome!!! More
by meg
Employees Worked With
Service Department - Barry
November 21, 2016
couldn't be better My 30,000 mile check up went so fast, I didn't have time to finish my free coffee. I always enjoy taking my RAV 4 to Knoxville Toyota, but this was b My 30,000 mile check up went so fast, I didn't have time to finish my free coffee. I always enjoy taking my RAV 4 to Knoxville Toyota, but this was beyond a doubt, the best, fastest and relatively inexpensive trip I have had. Thank you and keep up the good work. More
by bobscyn
Employees Worked With
not sure
November 19, 2016
Starter Problems Did not have an appointment, but was welcomed and serviced almost immediately. I appreciate the help given since I was afraid to turn the car off for Did not have an appointment, but was welcomed and serviced almost immediately. I appreciate the help given since I was afraid to turn the car off for fear it would not start again. Thank you. More
by Kay Southern
Employees Worked With
Jon Mertz
November 18, 2016
my service on my scion tc very happy, my scheduled appt. wasn't till 8:50, and I was out by 9:30 thanks alot John , I appreciate you guys,,,,, Chris Lewis very happy, my scheduled appt. wasn't till 8:50, and I was out by 9:30 thanks alot John , I appreciate you guys,,,,, Chris Lewis More
by uf_gators
Employees Worked With
John Moore service dept.
November 15, 2016
Exceptional service by Jon Mertz I brought my Prius in for a recall and was assigned to Jon Mertz in the service department. He was courteous and professional. He notified me promptly I brought my Prius in for a recall and was assigned to Jon Mertz in the service department. He was courteous and professional. He notified me promptly as soon as my car was ready for pickup. From start to finish, I would rate my customer satisfaction experience as tops! More
by TNLady
Employees Worked With
Jon Mertz
November 11, 2016
Battery Replacement Had an 8 year old OEM battery replaced on our 8 year old 4Runner. We were able to get in done in about 15 minutes total time. Appreciated the quick Had an 8 year old OEM battery replaced on our 8 year old 4Runner. We were able to get in done in about 15 minutes total time. Appreciated the quick and efficient service. More
by D&Y
Employees Worked With
November 10, 2016
An Excellent Experience Patrick was my service technician and was very friendly, helpful, and kept me updated regarding having my oil changed and tires rotated. The entire ex Patrick was my service technician and was very friendly, helpful, and kept me updated regarding having my oil changed and tires rotated. The entire experience was a positive one and far exceeded my expectations. More
by ravgirl
Employees Worked With
Patrick
November 08, 2016
Scheduled service I gave this rating because my car was promptly taken into the shop as soon as I arrived. All the services were performed and the car was washed within I gave this rating because my car was promptly taken into the shop as soon as I arrived. All the services were performed and the car was washed within an hour and I was on my way. I can't ask for any more. More
by Mustang05
Employees Worked With
Chris Palumbo
November 04, 2016
Satisfactory Service Experience During the 85,000 mile service on my 2011 Toyota Highlander, the technician noted that I had developed a lot of corrosion around my battery terminals. During the 85,000 mile service on my 2011 Toyota Highlander, the technician noted that I had developed a lot of corrosion around my battery terminals. The vehicle still had the original battery which was approximately six years old. It was determined that I needed a battery cable repair plus a new battery. I requested to see the situation for myself and the service representative gladly took me back to the shop to view the battery and talk to the service technician. I agreed with the diagnosis and had the dealer make the necessary repair and install a new battery. The battery cost was not a great bargain but the price was fair enough that I agreed to have the dealer do the work. More
by Oak Ridger
Employees Worked With
Don't remember
October 19, 2016
Service The service was first class and they picked up on modifications needed and dealt with them, the staff were excellent. They said it would take a lot l The service was first class and they picked up on modifications needed and dealt with them, the staff were excellent. They said it would take a lot longer than it did, so highly satisfied. I will have my car serviced there every time thank you all for an excellent job!!!!! More
by English Terry
Employees Worked With
cannot remember the ladies name in service, I think it was mary??
