Toyota Knoxville - Service Center

Didn’t see this major repair coming on my Tacoma especially a week before closing on my house... Neither did John Fox the service manager. It was such a rare issue (Tacoma’s don’t break down, I’ve especially a week before closing on my house... Neither did John Fox the service manager. It was such a rare issue (Tacoma’s don’t break down, I’ve had 5 since 1981) that Mr. Fox took care of the bill. Thank you again, Robert More

Thomas was exceptional - Professional, courteous and friendly. Work was finished on time. After the work was finished, he explained the work performed. This is first time we used your service. we moved friendly. Work was finished on time. After the work was finished, he explained the work performed. This is first time we used your service. we moved from another state. In the beginning I was kind of confused how to get started. Eventually gentleman kind of tall and little older took care of guided me. open door to got to reception area. overall turned out to be a positive experience. More

Better than expected The check engine light was on, so I took it in to Toyota, Turkey Creek, Knox, Tn. They had every chance to rip me off, but they didn't. The gas cap wa The check engine light was on, so I took it in to Toyota, Turkey Creek, Knox, Tn. They had every chance to rip me off, but they didn't. The gas cap was not tightened, and they did not drum up charges. They told me exactly what the problem was, and I couldn't be more pleased. They always meet or surpass my expectations and are very integrous. More

Knoxville Toyota is a great dealership. Service at Toyota is always excellent . Quick responses and the atmosphere of the place is great. And this time Quinton Chittum was a great service Service at Toyota is always excellent . Quick responses and the atmosphere of the place is great. And this time Quinton Chittum was a great service representative. The waiting area is very well kept up and the counter folks are always great. More

Service The maintenance area is organized which makes me feel that it is we’ll managed. The waiting area is clean, comfortable and provides refreshments and The maintenance area is organized which makes me feel that it is we’ll managed. The waiting area is clean, comfortable and provides refreshments and meals. More

Prompt service, very detailed, great communication. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. More

Lexus of Knoxville, TN is the best dealer I have purchased are car from. This level of caring, support, and on my side didn’t stop after purchase. They are this way in service department, walking th purchased are car from. This level of caring, support, and on my side didn’t stop after purchase. They are this way in service department, walking through the lobby or in the parking lot. Exceptional people are rare and to have a team all be that way is very very rare. If I you need a car or service this is the only place to think about. More

WONDERFUL service Barry and John were absolutely fantastic. They provided quick and terrific service. I was a walk-in appointment with a seized caliper. John was profes Barry and John were absolutely fantastic. They provided quick and terrific service. I was a walk-in appointment with a seized caliper. John was professional and thorough. Barry's customer service was superb! They ordered new parts and fixed the issue within a matter of 2 hours. Completely blown away! Both gentlemen went above and beyond to provide phenomenal service. More

Damaged rear bumper Brought my car with a damaged rear bumper. They installed a new bumper right away. Had to return the following day for a part that wasn't available. V Brought my car with a damaged rear bumper. They installed a new bumper right away. Had to return the following day for a part that wasn't available. Very efficient service and a friendly staff. More

would rather pull my fingernails out with a pair of pliers had the worst most unprofessional time dealing with these incompetent people.they have the worst customer service I have ever seen in 49yrs.It took th had the worst most unprofessional time dealing with these incompetent people.they have the worst customer service I have ever seen in 49yrs.It took them 3 trips down there before they finally fixed my car.Then they charged me 500.00 for the rental car they give me saying I did not get preapproval for them to pay and it is there rental place.No one said anything before I got the rental about it being my responsibility to pay the rental on a problem that was supposed to be fixed 3 months ago,i got a rental the two times prior to this last time and was never charged before.Seems to me they are trying to recoop some of the money they had to put out to fix the car right like they should have done before.I can honestly say that I will never,never,never deal with this dealership again.Oh and after I paid for the rental car it took them an hour to find the keys and the car.If your thinking of buying a Toyota I would suggest any dealership in the country but Toyota of Knoxville!!!!!!!!!! More