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Toyota Knoxville - Service Center

Knoxville, TN

3.5
578 Reviews

578 Reviews of Toyota Knoxville - Service Center

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November 06, 2020

Toyota Knoxville failed to diagnose and repair my air conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On t More

by standonpromise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Haun
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

I have been a customer of Toyota Knoxville for many years. The first time I had my car serviced there I was impressed by the cleanliness. You could literally “eat off the floor”! The service has alway More

by lindachiar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Toyota Knoxville responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota Knoxville. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

October 11, 2020

I'm so pleased to deal with Toyota of Knoxville! Always excellent service and the employees go far beyond the standard with their great help. More

by mowenby948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Casey
Oct 14, 2020 -

Toyota Knoxville responded

Thank you so much for your kind words about your experience here at Toyota Knoxville. We try every day to satisfy our customers and it’s always nice to know when we succeed.

September 29, 2020

James made the whole experience simple and pleasant. After jumping my vehicle in order to drop it off at Toyota Service, James had my vehicle up/going again in no time with a new auxiliary battery. Ap More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Toyota Knoxville responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 27, 2020

Great service I trust this dealership to make repairs and be honest in dealing with me. Quinton showed me the charts that show the range of my tires and battery, an More

by RAV4 Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinton Chittum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Toyota Knoxville responded

Thank you so much for your kind words about your experience here at Toyota Knoxville. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota Knoxville!

Jul 29, 2020 -

Toyota Knoxville responded

Thank you so much for your kind words about your experience here at Toyota Knoxville. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota Knoxville!

July 22, 2020

Excellent Service The service was quick and the staff was friendly. They did it right the first time. John always responds promptly to my texts and gets me in quickly. More

by Christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fox
April 30, 2020

DO NOT USE TOYOTA KNOXVILLE COLLISION OR SERVICE CENTER!!! I brought my Tacoma to Toyota Knoxville last week to have some front end damage fixed. I was in a front end collision that caused some More

by wallsjm1
Recommend Dealer
No
Employees Worked With
Collision Manager
March 24, 2020

One Year Maintenance Toyota of Knoxville is very organized and friendly. They are on top of working with the customer in sales, parts and service. They are flexible on ti More

by Joe G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinton Chittum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Avery
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2020

Timely, friendly, professional and done well The title says it pretty well. I felt I was handling the best car I have ever owned over to good professionals and I was not disappointed. I can since More

by Ole Pathfinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't remember his name, but he was good.
March 07, 2020

Very good service I was taken care of by all people I dealt Very good service all details were handled professionallyeverone was very nice given a loaner car that was very nice. Finished the work on my car in a More

by sctd161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calab Johnson