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578 Reviews of Toyota Knoxville - Service Center
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December 04, 2024
Chris Brickey took amazing care of me and did an awesome job! Great customer service! I also got a ride with the shuttle van to my office while my car was being worked on and the shuttle driver was super ni job! Great customer service! I also got a ride with the shuttle van to my office while my car was being worked on and the shuttle driver was super nice as always also! More
by aaronlong09
Employees Worked With
Chris Brickey
September 17, 2024
I came to Knoxville about 4 years ago. At the time I had a 2016 Tacoma. I've had all my services done at Toyota Knoxville. I even traded that Tacoma for a 2021 Tacoma at this dealership. At the time I had a 2016 Tacoma. I've had all my services done at Toyota Knoxville. I even traded that Tacoma for a 2021 Tacoma at this dealership. I've had no problems with the services or the employees , until Monday Sept 16th. When I pulled up to the service bay,I noticed a car in thw far right lane stand to back in as I was pulling in to the center lane. I was rudely told to stop and to let that car go in front of me. When I asked the person that was direction this car to go in front of me, I was told cause she was here first, even though I was already in that lane first. The attitude of this employee was un called for and unprofessional. So after that happened, I had the auto butler and oil change done with no problem. I went to get a rental car and that was fine, until I went to return it it. The woman behind the desk said that I used 7% of the gas. All I did was drive 40 miles round trip in the hybrid cat. Now come to find out, 7% equals 1.6 gallons of gas, and they wantes to charge me a little over $10 to have it " filled " back up ! Not only was she was arguingand being rude to me, again, that was very unprofessional. I know that if I had my tank full and I used 2 gallons of gas, the gas needle doesn't move. Now,, I could of gone to any Toyota dealership, like Fox Toyota, Rusty Wallace Toyota, but no, I chose Toyota Knoxville. So why should I keep going back to Toyota Knoxville ? Fox Toyota is alot closer. Just a little disappointed with this dealership right now More
by couger5151
Employees Worked With
Chris Brickey
September 17, 2023
INFLEXIBLE, DISHONEST, UNPROFESSIONAL and RUDE! If this is how you want to be treated, by all means have your car serviced here! I had an appointment at 11:45 and arrived at 11:35. All I had done w If this is how you want to be treated, by all means have your car serviced here! I had an appointment at 11:45 and arrived at 11:35. All I had done was an oil change, tire rotation and alignment and two simple filter changes, and my car wasn’t completed until 3:00 pm!!! At 2:00 pm, I had not even heard ONE single status update from my SA Quinton and had to text HIM! He was so lazy, that he called me instead of approaching me with an ETA of when my work would be completed. Finally, at around 3:00, I was approached by Alex (I was just “handed off” without a thought) who stated my car was ready. All Alex did was had me sign for the repairs without even explaining what was done to my vehicle (like any professional would have!) Quentin mentioned that a nail in a tire has to be repaired and that he would coordinate with me on Tuesday; however, when I was thoughtlessly handed off to Alex, Quinton didn’t bother to mention the tire. And it gets worse! Unhappy with Alex, I walked over to Michael Haun’s office (who agreed that the lack of communication and service time was unacceptable) and he told me that the internet was down and I could either wait until the internet was up to pay or he could send me a link. I asked if I could just pay on Tuesday (this is THEIR fault the net was down) when I replaced the tire and he told me NO! Excuse me??? After all I have been through you can’t give me 72 hours to pay a bill that I am more than willing to pay if YOUR internet were working! I asked whose policy this was and Michael said it was his! I told him I will not risk my financial information by clicking on what is likely a third-party link. Not doing it! This unreasonable, inflexible jerk refused to budge. Finally, the net came back online, I paid my bill and will NEVER return! I have NEVER had such an unprofessional and disgusting experience with any other Toyota dealership in the seven years and four states since I have owned this car ! I will have my vehicle serviced at another location from here on out and you can bet I am copying and pasting all of these other bad reviews and sending them to Toyota corporate. The whole department needs to be fired and rebuilt. Bunch of losers! More
by lhb
July 21, 2023
I bought a car from them recently, within the last month, and the service I received from them was horrible! I'm not going into detail here because frankly I am sick at all I had to deal with and their half and the service I received from them was horrible! I'm not going into detail here because frankly I am sick at all I had to deal with and their half-a@@ (excuse my language) work! Simply put - bought a car that had issues that were stated would be fixed prior to purchase, but within a week I had to go back to have them REDO it - which was poorly done. On top of that, I had to pay $600 OUT OF POCKET to have something else fixed which should have been done BEFORE the car was purchased. It's really disgusting, to be honest! Do NOT recommend them! More
by 'New' car 2023
Employees Worked With
Numerous individuals
June 19, 2023
Had rear brakes installed. Told me I needed a new battery, so opted for that as well. Didn't tell me the front brakes needed replacing until they were done. Had they told m Told me I needed a new battery, so opted for that as well. Didn't tell me the front brakes needed replacing until they were done. Had they told me up front, I'd have replaced them as well. Now I have to waste another day while the front brakes are serviced. They did a good job, just didn't respect my time. More
by lawlorsb
Employees Worked With
Unknown
March 08, 2023
VERY DISAPPOINTED IN SERVICE DEPARTMENT! ! THEY WILL xxxx YOU!! I've always dealt with Shannon at Toyota Service. He is no longer there. Took Camry in for "oil change, check brake pads, make ! THEY WILL xxxx YOU!! I've always dealt with Shannon at Toyota Service. He is no longer there. Took Camry in for "oil change, check brake pads, make sure it is up to par" Saw a John Moore who said I needed "yearly service"-$520 later my car was ready ($150 for parts and $300 something for labor! They took advantage of me (single Momma with 3 kids). The service Manager Michelle would never return my calls. I was going to trade in Camry for a newer model. I will NEVER GO BACK TO THIS DEALERSHIP!! STAY AWAY-THEY WILL TAKE ADVANTAGE OF ANYONE!! I WILL TELL ALL MY CUSTOMERS AT OUR DEALERSHIP TO NOT SHOP PARKSIDE TOYOTA!! THEY LOST A LOYAL CUSTOMER, A NEW SELL AND ALL THE POTENTIAL CUSTOEMRS THAT I WILL TELL THIS TO!! SAD VERY SAD PARKSIDE!! HOPE THE $520 WAS WORTH IT MICHELLE AND JOHN! KRISTIN RENEAU More
by KRISTIN RENEAU
Employees Worked With
JOHN MOORE AND MICHELLE
December 07, 2022
Made an appointment 2 weeks ago for an oil change. I've been sitting here 2 hours and they are JUST NOW draining the oil. I asked why make an appointment and got a shoulder shrug. They don't care. I've been sitting here 2 hours and they are JUST NOW draining the oil. I asked why make an appointment and got a shoulder shrug. They don't care. This was my first time here as I recently moved to this city. I will NEVER be back. More
by Frustrated
Employees Worked With
Ryan
July 15, 2022
Have used Toyota Knoxville for my vehicles service for over 20 years! Always have gotten friendly and professional service from advisor Jon Mertz. He responds quickly and efficiently to any and all my con over 20 years! Always have gotten friendly and professional service from advisor Jon Mertz. He responds quickly and efficiently to any and all my concerns. More
by mikebadams71
May 23, 2022
DO NOT BUY AUTO BUTLER OR THE WARRANTY THROUGH KV TOYOTA. Neither one has anything to do with Toyota. Neither one has anything to do with Toyota. More
by Libbylowr
Employees Worked With
February 10, 2022
The service dept does not have a clue how to schedule maintiance appointments. Went in with a 21 Avalon that I purchased from THEM. Had an appointment for a 5000 mile maintiance service. 30 min job. Was maintiance appointments. Went in with a 21 Avalon that I purchased from THEM. Had an appointment for a 5000 mile maintiance service. 30 min job. Was told it would be 1.5 hrs before they could get to me. This was after the 2 cars BEHIND me had been written up. This has happen twice with this car and it only has 15k miles. It won't happen again!!! As I won't be back for service or purchase of another vehicle. Service keep up the awesome scheduling!!! More
by Lynn
Employees Worked With
No names
