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Toyota Knoxville
Knoxville, TN
877 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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877 Reviews of Toyota Knoxville
February 10, 2022
The service dept does not have a clue how to schedule maintiance appointments. Went in with a 21 Avalon that I purchased from THEM. Had an appointment for a 5000 mile maintiance service. 30 min job. Was maintiance appointments. Went in with a 21 Avalon that I purchased from THEM. Had an appointment for a 5000 mile maintiance service. 30 min job. Was told it would be 1.5 hrs before they could get to me. This was after the 2 cars BEHIND me had been written up. This has happen twice with this car and it only has 15k miles. It won't happen again!!! As I won't be back for service or purchase of another vehicle. Service keep up the awesome scheduling!!! More
by Lynn
Employees Worked With
No names
February 09, 2022
Austin was extremely professional, friendly and helpful throughout the whole process and was a pleasure to work with. We are extremely happy with our purchase on the Toyota Highlander. throughout the whole process and was a pleasure to work with. We are extremely happy with our purchase on the Toyota Highlander. More
by Rawan
Employees Worked With
Austin Davis
February 08, 2022
Cannot say enough good things about our experience with Toyota Knoxville and our salesman Austin. They were extremely responsive to every communication from initial connection through website through the c Toyota Knoxville and our salesman Austin. They were extremely responsive to every communication from initial connection through website through the closing process. Austin went way above and beyond, not only in the sales process, but also delivering the car to our home(in Cincinnati) and walking my wife and I through all the features. Can't say enough. My next car will vehicle will come from Toyota Knoxville and Austin. #Amazingcustomerfocus More
by Tony Martin
Employees Worked With
Scott Begley, Austin Davis
January 30, 2022
This dealership is always super helpful. Everyone is always willing to help. I dealt with Austin and Jason and they both helped out tremendously! Great people! always willing to help. I dealt with Austin and Jason and they both helped out tremendously! Great people! More
by Taylor Love
Employees Worked With
Jason Carson, Austin Davis
January 28, 2022
Excellent well managed business. They worked very hard to get me the monthly rates I needed. Austin is a great person and helped me every step along the way when purchasing my first new car! I would definite get me the monthly rates I needed. Austin is a great person and helped me every step along the way when purchasing my first new car! I would definitely point anyone purchasing a car in his direction. More
by Joshua Mathews
Employees Worked With
Dalton Johnson, Austin Davis, John East, Gary Hughes
January 26, 2022
HelloI asked Austin Davis to please find a pre-owned SUV Hello I asked Austin Davis to please find a pre-owned SUV for my mom who had recently been hit by another vehicle. He worked diligently until he fou Hello I asked Austin Davis to please find a pre-owned SUV for my mom who had recently been hit by another vehicle. He worked diligently until he found a very nice Ford Escape for her. I bought it from looking at pictures Mr. Davis sent to me. It looked spotless. He even brought the vehicle to Mom's house for us to drive and sign the paperwork and payment. He really went out of his way to help me as I had no idea where to even begin shopping for a vehicle for Mom. I would recommend Mr. Austin Davis wherever he is working. He really went above and beyond! More
by Allen Patti
Employees Worked With
Austin Davis
January 25, 2022
I scheduled an appointment for Toyota of Knoxville to perform recall service on my vehicle. When I called to schedule my appointment I was told by service department that it would take two hours to perfo perform recall service on my vehicle. When I called to schedule my appointment I was told by service department that it would take two hours to perform repair (service recall letter stated 1.5 hrs) so their estimate was reasonable. When I dropped off my vehicle at 9:00am service agent asked what time did need my vehicle back. To make sure I allowed them plenty of time I told them 1pm which would be 4 hours or double the time they quoted me to complete the repair. I finally called them after 7 hours person I spoke with stated they would have my service agent call me right back. They finally called back half an hour later and told me my vehicle was ready. When I asked why it took so long I was not given an answer just that they were sorry. I contacted them on their website to express my frustration with my experience with the service department. A representative was responsive and called back with 2hrs of my submittal, but stated she was sales and provided me with name and number of individual in service department to call. When I called the person did not pick up and the phone system informed me that "the individual is not available and I would need to call back later". I did not provide the option to leave a message. I called back was told I would be transferred to another service manager but the transfer went back to main switchboard, I was left with the impression that they really did not care and did not want to speak with me. More
by Mike
Employees Worked With
Michelle Aberly
January 25, 2022
Austin helped me get my vehicle at the best possible price any questions I had he answered he’s very knowledgeable about the makes and models. price any questions I had he answered he’s very knowledgeable about the makes and models. More
by Amymart30
Employees Worked With
Austin Davis
