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Toyota Knoxville
Knoxville, TN
877 Reviews
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 877 reviews
October 07, 2021
Our experience with Toyota was Awesome Shannon Casey and his crew are the people to see. Very, very knowledgeable and helpful.it was such a pleasure dealing with them. I wouldn’t go any place else with my T his crew are the people to see. Very, very knowledgeable and helpful.it was such a pleasure dealing with them. I wouldn’t go any place else with my Toyota except Toyota of Knoxville. Make sure you see Shannon Casey for all repairs. More
by Don Faoro
Employees Worked With
Shannon Casey
September 09, 2021
Had a great experience working with Chad at Toyota Knoxville. He was very clear about the whole purchasing process and we were able to grab the car we wanted quickly before anyone else could buy it. T Knoxville. He was very clear about the whole purchasing process and we were able to grab the car we wanted quickly before anyone else could buy it. They made the 2012 highlander look brand new! More
by Dustin
Employees Worked With
Chad
July 14, 2021
The car wasn’t even ready with the accessories installed that were included in the quote. Everything I was told was wrong, from delivery 6-8 weeks (15 actual) to the rebate shouldn’t go down. I can under that were included in the quote. Everything I was told was wrong, from delivery 6-8 weeks (15 actual) to the rebate shouldn’t go down. I can understand that part, but to have your sales manager tell me the price of the vehicle increased and trying to add the accessories back and excluding the fact that my trade-in was worth more as well was inexcusable. Then to try to add $500 to it was unacceptable. Bottom line is TOK reneged on the agreement from March. It also took multiple emails and phone calls just to get my deposit back. This was one of the worst buying experiences I have ever been a part of. More
by kr547
February 26, 2021
Very deceptive involving a minor repair. In had a nail in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a v in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a very cold attitude at the dealership from Mr. Hughes. Long story short, I do not feel that I can trust this dealership to be honest with my future repairs. Very deceptive in not telling me my tire was under warranty with the tire manufacturer & should find a local tire service to repair tire. More
by L Vaughn
Employees Worked With
February 06, 2021
Toyota Of Knoxville is the best, the staff is the best, they took great care of me, service, finance, the salesmen went above and beyond of what I needed for answering any and all my questions, I will cont they took great care of me, service, finance, the salesmen went above and beyond of what I needed for answering any and all my questions, I will continue my business with this dealership. More
by Rbuttram64
January 27, 2021
The lack of communication between departments, to their The lack of communication between departments, to their customers and the unwillingness to help their customers at this dealership makes me wonder h The lack of communication between departments, to their customers and the unwillingness to help their customers at this dealership makes me wonder how they have stayed in business as long as they have. The one star is for the salesman, Todd, who was the only one who would return phone calls when he said he would. The service writer, Shannon, tried to lie to me regarding another Toyota dealer. I left Joe multiple voicemails for a return call after I was told he would call me back that evening only to never receive any return calls period. The 30 day used car warranty is useless when it comes to major issues. Their techs claim the issues can’t be found but another Toyota dealer found them and documented them. Andy’s solution to my vehicle problem was to buy their extended car warranty. What good is that since you don’t even honor your 30 day warranty? Everyone I spoke with tried to pass me off to someone else. I will tell anyone and everyone never to do business with this dealer More
by Jperleon
January 26, 2021
I will never deal with Toyota of Knoxville ever. Everytime the sale person spoke he lied, the management staff didn't keep their promises with the deal. We agreed on items and after I signed the pap Everytime the sale person spoke he lied, the management staff didn't keep their promises with the deal. We agreed on items and after I signed the paper work the deal wasn't upheld. More
by Dustin
January 25, 2021
We have been going to this dealership for 20+ years. NEVER had a bad experience. Always OUTSTANDING! Process does not take long to check in or check out. NEVER had a bad experience. Always OUTSTANDING! Process does not take long to check in or check out. More
by KCorum
Employees Worked With
January 25, 2021
Todd Madgar is a great salesman to work with. Our purchase process was quick and easy. This was my second purchase through Toyota of Knoxville and I've been highly satisfied both times. I highly re purchase process was quick and easy. This was my second purchase through Toyota of Knoxville and I've been highly satisfied both times. I highly recommend! More
by Mrs. Cope
Employees Worked With
