Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Knoxville
Knoxville, TN
877 Reviews
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 877 reviews
November 25, 2016
Excellent customer service! Toyota of Knoxville has been our go to dealerships with each Toyota purchase. Recently, Brian assisted with our purchase of a RAV4. Exceptional custom Toyota of Knoxville has been our go to dealerships with each Toyota purchase. Recently, Brian assisted with our purchase of a RAV4. Exceptional customer service without high pressure tactics. Personable, courteous, and knowledgeable throughout the process. He made certain we were familiar with the details of our vehicle and answered all questions prior to our leaving the lot. More
by CKRtravel
Employees Worked With
Brian
November 21, 2016
couldn't be better My 30,000 mile check up went so fast, I didn't have time to finish my free coffee. I always enjoy taking my RAV 4 to Knoxville Toyota, but this was b My 30,000 mile check up went so fast, I didn't have time to finish my free coffee. I always enjoy taking my RAV 4 to Knoxville Toyota, but this was beyond a doubt, the best, fastest and relatively inexpensive trip I have had. Thank you and keep up the good work. More
by bobscyn
Employees Worked With
not sure
November 19, 2016
Starter Problems Did not have an appointment, but was welcomed and serviced almost immediately. I appreciate the help given since I was afraid to turn the car off for Did not have an appointment, but was welcomed and serviced almost immediately. I appreciate the help given since I was afraid to turn the car off for fear it would not start again. Thank you. More
by Kay Southern
Employees Worked With
Jon Mertz
November 18, 2016
my service on my scion tc very happy, my scheduled appt. wasn't till 8:50, and I was out by 9:30 thanks alot John , I appreciate you guys,,,,, Chris Lewis very happy, my scheduled appt. wasn't till 8:50, and I was out by 9:30 thanks alot John , I appreciate you guys,,,,, Chris Lewis More
by uf_gators
Employees Worked With
John Moore service dept.
November 15, 2016
Exceptional service by Jon Mertz I brought my Prius in for a recall and was assigned to Jon Mertz in the service department. He was courteous and professional. He notified me promptly I brought my Prius in for a recall and was assigned to Jon Mertz in the service department. He was courteous and professional. He notified me promptly as soon as my car was ready for pickup. From start to finish, I would rate my customer satisfaction experience as tops! More
by TNLady
Employees Worked With
Jon Mertz
November 11, 2016
Battery Replacement Had an 8 year old OEM battery replaced on our 8 year old 4Runner. We were able to get in done in about 15 minutes total time. Appreciated the quick Had an 8 year old OEM battery replaced on our 8 year old 4Runner. We were able to get in done in about 15 minutes total time. Appreciated the quick and efficient service. More
by D&Y
Employees Worked With
November 10, 2016
An Excellent Experience Patrick was my service technician and was very friendly, helpful, and kept me updated regarding having my oil changed and tires rotated. The entire ex Patrick was my service technician and was very friendly, helpful, and kept me updated regarding having my oil changed and tires rotated. The entire experience was a positive one and far exceeded my expectations. More
by ravgirl
Employees Worked With
Patrick
November 08, 2016
Scheduled service I gave this rating because my car was promptly taken into the shop as soon as I arrived. All the services were performed and the car was washed within I gave this rating because my car was promptly taken into the shop as soon as I arrived. All the services were performed and the car was washed within an hour and I was on my way. I can't ask for any more. More
by Mustang05
Employees Worked With
Chris Palumbo
November 04, 2016
Satisfactory Service Experience During the 85,000 mile service on my 2011 Toyota Highlander, the technician noted that I had developed a lot of corrosion around my battery terminals. During the 85,000 mile service on my 2011 Toyota Highlander, the technician noted that I had developed a lot of corrosion around my battery terminals. The vehicle still had the original battery which was approximately six years old. It was determined that I needed a battery cable repair plus a new battery. I requested to see the situation for myself and the service representative gladly took me back to the shop to view the battery and talk to the service technician. I agreed with the diagnosis and had the dealer make the necessary repair and install a new battery. The battery cost was not a great bargain but the price was fair enough that I agreed to have the dealer do the work. More
by Oak Ridger
Employees Worked With
Don't remember
October 26, 2016
New Car Purchase The salesperson who helped me went above and beyond in making the purchase a very easy and satisfying experience. I would recommend Q Carpenter and The salesperson who helped me went above and beyond in making the purchase a very easy and satisfying experience. I would recommend Q Carpenter and Toyota Knoxville to my friends and family. More
by jspen
Employees Worked With
Andrew Clevenger, Naquay "Q" Carpenter
