Toyota Knoxville

Easy, fast, informative. Asked about new tires, Conner very knowledgeable about brands and pricing. Service was fast, he asked if I wanted complementary car wash but since it Asked about new tires, Conner very knowledgeable about brands and pricing. Service was fast, he asked if I wanted complementary car wash but since it was rainy felt it was unnecessary. Overall, pleasant experience. More

Great with one exception The service was great The only problem is that I was promised a car wash and didn't get it. Mary was a great help. I appreciate what she does. The service was great The only problem is that I was promised a car wash and didn't get it. Mary was a great help. I appreciate what she does. More

Excellent service I had an unusual thing happen to my Sienna. A chipmunk chewed the wiring and fuel line. They put on a new wiring harness and fuel line. It was reason I had an unusual thing happen to my Sienna. A chipmunk chewed the wiring and fuel line. They put on a new wiring harness and fuel line. It was reasonable for the work. More

Lifelong Service Toyota Knoxville isn't just about making the sale - they're about maintaining great customer service for the life of the car. Recommend them for both Toyota Knoxville isn't just about making the sale - they're about maintaining great customer service for the life of the car. Recommend them for both sales and service - a great local business! More

Excellent experience. All of my concerns were addressed and corrected in an expeditious and courteous manner, as always. The service was excellent. And Patrick solved a pr All of my concerns were addressed and corrected in an expeditious and courteous manner, as always. The service was excellent. And Patrick solved a problem that I didn't even know I had. More

Connor was so helpful! Great service! They also finished work within the time he mentioned. Everyone was so polite and explained? very well. I would use Toyata Knoxville again! They also finished work within the time he mentioned. Everyone was so polite and explained? very well. I would use Toyata Knoxville again! More

Routine Maintenence This was a routine service visit. The actual service was excellent and the service rep was outstanding. Very helpful and answered a lot of questions This was a routine service visit. The actual service was excellent and the service rep was outstanding. Very helpful and answered a lot of questions. The coffee was terrible - despite the fact that it was "free". This site is not very user friendly. More

Service is wonderful, Rental leaves something to be desired Almost every experience I have had with this dealer has been wonderful; however, one was very much not back in January. I had to call in a claim with Almost every experience I have had with this dealer has been wonderful; however, one was very much not back in January. I had to call in a claim with the warranty I bought with my Tacoma as the fuel pump decided to give out. I rented a Corolla from them for the maybe two days it took them to do the repair. I barely drove the rental fearing all the horror stories I've ever heard about car rentals and returns being a reason to rake you across the coals and steal money from you. All my experiences with this dealer told me I had nothing to worry about; however, when I brought that car back -- in flawless condition, having only put about 85-100 miles on it in the entire time i had it, most of which was a trip to work and back -- they went to "inspect" it. I should have had the red flag at this point and gone with the inspector to watch him but a smudge appeared on the door frame and he claimed I was smoking in it. Hard to do, since I wasn't smoking but hey why let a little thing like a fact hold you down. We had a very straightforward disagreement, he appeared to be bristling at me. I told him there was zero chance he would get that money from my credit card, including charge back or if that failed legal action. He then proceeded to put me -- someone who's bought 2 cars there already -- on the 'bad list' so I could no longer rent anything and told me he was doing this in lieu of this "fee", which of course was not deserved since I followed every part of the agreement to the letter. I walked away since further escalation would have likely resulted in something like police being called and no one needs that kind of extra hassle, and I wrote an e-mail to the principal owner which was rejected by their e-mail server for some reason, so I forwarded it to the Office manager and Human Resources managers listed on the site at the time, noting that I could not find this manager's picture on the site but described him to them. I never received a response. This was in early January of 2017. It looks like they've named someone who was just an agent then as the manager now, so maybe they did something but if they did I never got any kind of reply. So.. in short to put an end to what probably seems like a bit of rambling. Service is great, all the people there are wonderful. The salespeople have been fair with me over the years, but at the very least either stay FAR away from the rental area, or be very careful as they seem to have(or had) at least some unscrupulous folks working in that group. More

Convenient Service This dealership makes getting your vehicle serviced very easy. Scheduled it online, dropped it off, they texted me when it was ready. It was just su This dealership makes getting your vehicle serviced very easy. Scheduled it online, dropped it off, they texted me when it was ready. It was just super easy. More

10,000 Maintenance Dropped Highlander off a few hours earlier than my appt time due to a sick child. Patrick did an exceptional job checking me in quickly and offering t Dropped Highlander off a few hours earlier than my appt time due to a sick child. Patrick did an exceptional job checking me in quickly and offering to also check on an accessory order I was waiting on. Everything was done in a very timely matter. More