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Toyota Knoxville

Knoxville, TN

3.5
877 Reviews
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers
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10415 Parkside Drive

Knoxville, TN

37922

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Showing 877 reviews

July 24, 2017

Always happy with Toyota Knoxille I have always had a good experience: professional staff, great waiting area and wonderful service. I also applaud all the community work Toyota Knoxvi More

by Rozalind Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2017 -

Toyota Knoxville responded

Rozalind, Thank you for the positive review! We are very glad that our organization has continually made your experiences worthwhile! We hope you continue to utilize Toyota Knoxville for all of your vehicle needs! Sincerely, Toyota Knoxville

July 23, 2017

Service was very professional. Service problem was small and taken care of quickly! I had a light come on and it was reset quickly. Did not need any maintenance done . More

by Boostep
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Palumbo
Aug 07, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We greatly appreciate your business, and hope you continue to utilize Toyota Knoxville for all of your vehicle needs! Sincerely, Toyota Knoxville

July 23, 2017

Routine maintenance routine service -- no issues -- always get right in and given time expected to finish. I don't have any issues with the Service Dept. ever However, More

by Leslie
Recommend Dealer
Yes
Employees Worked With
Chloe R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2017 -

Toyota Knoxville responded

Leslie, Thank you for the positive review! We are glad our service department has continually performed excellent work on your vehicles, but we are sorry to hear that our sales department has lost your business. If possible, could you please e-mail a detailed response to sbowen@toyotaknoxville.com describing what occurred within our sales department? We would like to mitigate this issue. Sincerely, Toyota Knoxville

July 23, 2017

Service The young man that assisted me, when I came in for an oil change was excellent. I believe his name was Connor. He had great customer service skills. More

by Mel8184
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We are very glad that Connor was able to make your experience enjoyable! We hope you continue to utilize Toyota Knoxville for all of your vehicle needs! Sincerely, Toyota Knoxville

July 22, 2017

5000 Service I was told it would take 1 1/2 hours so I came prepared to stay that long but was in and out in 30 minutes. More

by Kathy M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Palumbo
Jul 25, 2017 -

Toyota Knoxville responded

Kathy, Thank you for the positive review! We are glad that our service team was able to make your experience quick and effortless! We greatly appreciate your business! Sincerely, Toyota Knoxville

July 21, 2017

So far so good! My first experience with this dealer was for a routine maintenance check for my 2008 Yaris. The experience was a good one. They performed maintenance More

by dianeee
Recommend Dealer
Yes
Employees Worked With
Drew Coleman
Jul 25, 2017 -

Toyota Knoxville responded

Thank you for the feedback! We will work with our snack bar supervisors to increase our organic offerings in an effort to better our customer experience. We greatly appreciate your business! Sincerely, Toyota Knoxville

July 21, 2017

very easy Everything was spelled out very clearly as to what was being done to my car. I was going to wait and expected a couple of hours, but the job was done More

by bbray51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We are glad that our staff was able to make your experience enjoyable! We hope to see you at our dealership again! Sincerely, Toyota Knoxville

July 19, 2017

Oil change Brought my car in after work service said it would take 45 min it only took 25 min had no problems John Moore went over my next service for the car More

by camry15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Moore
Jul 25, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We are glad that our service center was able to make your visit quick and easy! We hope to see you at our dealership again! Sincerely, Toyota Knoxville

July 18, 2017

Had the first service of our new Toyota Camry Service was quick and speedy. My time is very limited and your service department got me in and out very quickly. Everything was done to my satisfacti More

by Missionman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We greatly appreciate your business! Sincerely, Toyota Knoxville

July 17, 2017

Toyota Recall I called a couple days before my visit and scheduled an appointment, Patrick helped me get a later appointment since I didn't get off work until 4:30. More

by rhj2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Amole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Roberts
Jul 18, 2017 -

Toyota Knoxville responded

Thank you for the positive review! It is great to hear how helpful Patrick was with your service request! We hope to see you at our dealership again! Sincerely, Toyota Knoxville

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