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Toyota Knoxville

Knoxville, TN

3.5
876 Reviews
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers
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10415 Parkside Drive

Knoxville, TN

37922

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Showing 876 reviews

June 19, 2023

Had rear brakes installed. Told me I needed a new battery, so opted for that as well. Didn't tell me the front brakes needed replacing until they were done. Had they told m More

by lawlorsb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 21, 2023 -

Toyota Knoxville responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 19, 2023

Riley provides great service and was very professional. I highly recommend him to anyone. Great work! More

by gary.petko
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Riley Avery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Toyota Knoxville responded

Hello, thank you for your great feedback! Our team here at Toyota Knoxville sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

March 08, 2023

VERY DISAPPOINTED IN SERVICE DEPARTMENT! ! THEY WILL xxxx YOU!! I've always dealt with Shannon at Toyota Service. He is no longer there. Took Camry in for "oil change, check brake pads, make More

by KRISTIN RENEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOHN MOORE AND MICHELLE
February 24, 2023

Tried contacting them for a Hybrid. They said their market adjustment varies between $4k and $7.5k for Hybrids. I feel that is pure greed and gouging on their part and shows a willingne More

by AT4 6.2
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Dealt with receptionist over phone.
February 11, 2023

It would definitely take more than 15 words to complain about poor follow up. SAD. STILL WAITING FOR CALL BACK FROM GENERAL MANAGER. JASON CARSON. ITS BEEN A WEEK TODAY. ALSO NO CALL BACK FROM SERVICE DEP More

by roymiddleton3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Begley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hendricks
December 27, 2022

We worked with Van. He was courteous and knowledgeable. He even let me test drive a RAVA4 to compare the ride of the Highlander we were buying. It did take a while to fi More

by hillkmo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vann Vestal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Toyota Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Knoxville! We look forward to your next visit! Take care!

December 24, 2022

Very Friendly, Very Fast, Very Courteous, Very Knowledgeable, Very Dependable, Very Trustworthy, Helpful, Reliable, Talkative, Informative More

by awilson828.aw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Toyota Knoxville responded

It really means a lot to us that you took the time to write such a positive review about Toyota Knoxville so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

December 23, 2022

I don’t think I’m difficult or hard to please, spending over $40,000 on a vehicle turns out I am difficult and hard to please my salesman Austin Davis went Way past above and beyond the call of duty. Total More

by Streetglyde21
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2022 -

Toyota Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Knoxville! We look forward to your next visit! Take care!

December 17, 2022

Quick easy process no pressure sales. Austin was great to work with and knowledgeable about the product. More

by Amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Toyota Knoxville responded

Hi Amy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota Knoxville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 15, 2022

This was a spur of the moment purchase. Austin mad purchasing a new vehicle out of state, easy and seamless. Would definitely recommend contacting him if you're looking to purchase a vehi More

by Casmatthew72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Toyota Knoxville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota Knoxville. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota Knoxville!

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