Toyota Knoxville

Exceptional Service and After Service Experience The battery replacement and 5000 mile service exceeded my expectations while being performed in less time than expected. Customer focus was clearly e The battery replacement and 5000 mile service exceeded my expectations while being performed in less time than expected. Customer focus was clearly experienced and demonstrated during this unexpected drop in. All dealer personnel encountered treated me as a valued customer caring for my wives 2015 Rav 4. I will seriously consider Toyota and this dealership in particular when replacing my current General Motors vehicle. Thank you. More

Truly exceptional and warming experience I came in for an oil change. They were very fast to do my oil change and very knowledgable about any questions I had. My service advisor, Brandon Turn I came in for an oil change. They were very fast to do my oil change and very knowledgable about any questions I had. My service advisor, Brandon Turner, was an extremely friendly and trustworthy. I am planning on coming back to him for future work. Mr. Turner is one the best service advisors I have ever dealt with. More

Great Experience Overall The service experience was good and it only took 2 hours to complete the 65,000 mile service. I forgot to ask to have my shocks checked but that was The service experience was good and it only took 2 hours to complete the 65,000 mile service. I forgot to ask to have my shocks checked but that was my fault. The only comment I have is that the low pressure tire light was on and no one told me which sensor was bad or what it would cost to fix it. Again, maybe that was my fault for not pointing it out but I thought the maintenance people would have noticed it and found out what the problem was. It has been on for about 3 months and I am continually checking the tire pressure in the 4 tires on the ground and the spare and keeping them at the specified pressure, so one or more of them must have a bad sending unit. We would like to say what a great job Brandon did in taking care of us, he is an outstanding service rep. More

The service department was very kind and knowledgeable. It did take longer than expected and it was difficult to get accurate updates, but they were pleasant when I spoke to them. They also lost my keys a It did take longer than expected and it was difficult to get accurate updates, but they were pleasant when I spoke to them. They also lost my keys and I was without my car for an additional day and late to work on Monday as a result which was disappointing, but they worked very hard to find them and again, we're very kind throughout the whole process. More

Timely and Efficient I was processed in a timely and efficient manner by a friendly Connor Reis. The car was delivered to me with proper maintenance and a clean exterior. I was processed in a timely and efficient manner by a friendly Connor Reis. The car was delivered to me with proper maintenance and a clean exterior. More

Service Dept. I have my Toyota serviced every 5,000 miles and have not had any problems. I just had the 85,000 mile service in an very efficient and timely manner. I have my Toyota serviced every 5,000 miles and have not had any problems. I just had the 85,000 mile service in an very efficient and timely manner. Conner, my service rep this visit did an exceptional job. More

Always friendly and helpful Maintenance was VERY busy when I arrived. I was promptly greeted and checked on during the wait. All was good. I had lunch in the cafe. Folks were fri Maintenance was VERY busy when I arrived. I was promptly greeted and checked on during the wait. All was good. I had lunch in the cafe. Folks were friendly and smiling there also. More

Super Fast and efficient I did not have an appointment for my 80,000 mile service, but on a UT football Saturday late morning, I was in and out within an hour. My 4-Runner wa I did not have an appointment for my 80,000 mile service, but on a UT football Saturday late morning, I was in and out within an hour. My 4-Runner was washed even though I forgot to ask for the complimentary wash -- awesome job Brandon. More

Polite and Efficient Pulled up to the Service doors and greeted well. Service was for a new vehicle checkup. I must say that I missed the coffee machine. Pulled up to the Service doors and greeted well. Service was for a new vehicle checkup. I must say that I missed the coffee machine. More

Very good care. They took very good care of me. It was a good experience, even though they weren’t trying to sell me anything. I like the new check-in stations. They They took very good care of me. It was a good experience, even though they weren’t trying to sell me anything. I like the new check-in stations. They are very comfortable and make it easier to communicate. Connor made sure that I knew when my car was ready. I appreciate that very much. More