Toyota Knoxville

safety issue with 2013 toyota rav4 poor customer support I purchased a 2013 toyota rav4 limited all wheel drive from Toyota Knoxville on Saturday April 5 2020. the vehicle had the push button to start/stop I purchased a 2013 toyota rav4 limited all wheel drive from Toyota Knoxville on Saturday April 5 2020. the vehicle had the push button to start/stop the engine which Thought was a very nice feature. Sadly i was so wrong this is a major safety issue and will cause accidents and probably death. I =contacted the dealership about the problem. The push button start/stop button lets you shut off the engine without having it in park and therefore your vehicle rolls away. After no results with the dealership to resolve this issue Contacted Toyota corporate and still no results but was issued a complaint number so when this button is the cause of a roll away rollaway and causes damage Have proof that Reported the issue. PLEASEdo not ever purchase anything from this dealership it will be your worst nightmare More

Petter he is new at this but, he’s great, very Sweet. That’s what we love about to be treated like that. The best experience! That’s what we love about to be treated like that. The best experience! More

One Year Maintenance Toyota of Knoxville is very organized and friendly. They are on top of working with the customer in sales, parts and service. They are flexible on ti Toyota of Knoxville is very organized and friendly. They are on top of working with the customer in sales, parts and service. They are flexible on time of service. . More

Timely, friendly, professional and done well The title says it pretty well. I felt I was handling the best car I have ever owned over to good professionals and I was not disappointed. I can since The title says it pretty well. I felt I was handling the best car I have ever owned over to good professionals and I was not disappointed. I can sincerely recommend Lexis of Knoxville for the first impression they make, for their product and the subsequent service they provide. More

This is the Best Dealership to Screw you over. Let's see where to start. Let's start with Riley Avery. Very unknowlegable about sales. Let's the fiance and management walk over him on his deals. He seems ca where to start. Let's start with Riley Avery. Very unknowlegable about sales. Let's the fiance and management walk over him on his deals. He seems caring, but to nice to be a salesman. My wife bought a 2016 Toyota 4 Runner. Big Mistake. I thought people that worked there could be trusted. Boy was I stupid. Now let's talk about James Glenn the Manager. This is the guy who comes out to sell you all the extra stuff. His opening line is I'm sorry I dont know about this car, usually we do an inspection and I know what I'm dealing with. Talk about a salesman. James can sure shovel the BS. Now let's talk about The owner Doug White. Wow. He owns 7 dealerships including Ted Russell Ford. So stay away from there to. Now let me tell you why I'm writing this article. As I said earlier they sold my wife a 2016 Toyota 4 Runner and not to mention my son in law a 2016 jeep and screwed him to. They charged a total of 38000 for the 4 Runner. Now 3 months later the thing is falling apart rubber is coming off exterior trim is falling off brakes are.shot and grinding. So my wife calls them to see about the warranty we.paid extra for. Dont waste your time it covers nothing. So they tell her to come on down we can put you in a 2020 for 550 month with 10,000 down. What a crock of crap. When she gets there Riley shows new papers that her payment will be over 700 a month. Not 1 time did any of these 3 guys mentioned say let us check your car or let us take it to service and we will fix what we didn't check when we sold it to you. They say we will give you 26000 for your 38000 dollars debt and put you in this 2020 with your trade and 10,000 down your payment will be in the high 700 range. So did they make right what they said they would. Heck no. People please stay away from Toyota of Knoxville and Ted Russell ford because Doug White owns 7 dealerships in Knoxville and by God you will get screwed at all of them. More

I am a 3 time customer with Toyota Knoxville. I have had the best car buying experiences there. My favorite dealership hands down! I will keep buying from them the best car buying experiences there. My favorite dealership hands down! I will keep buying from them More

Very good service I was taken care of by all people I dealt Very good service all details were handled professionallyeverone was very nice given a loaner car that was very nice. Finished the work on my car in a Very good service all details were handled professionallyeverone was very nice given a loaner car that was very nice. Finished the work on my car in a timely way More

Eric Abbott was an awesome salesman and did everything you would want a salesman to do and more. I went to Rick Mcgills as well and the sales managers was rude and made me not want to do business with him you would want a salesman to do and more. I went to Rick Mcgills as well and the sales managers was rude and made me not want to do business with him! All of the a Toyota salesman were really genuine and made you feel welcome! I am recommendToyota of Knoxville to anybody who is the market for a vehicle. Made my wife and I few like family! In the future we will be coming back for the wife’s car when the times come! Keep up the great work Toyota of Knoxville! More

Austin Davis was so impressive having understood Toyota products inside and out .. made purchasing a joy.. I had not intended to purchase, but glad I did! products inside and out .. made purchasing a joy.. I had not intended to purchase, but glad I did! More

Didn’t see this major repair coming on my Tacoma especially a week before closing on my house... Neither did John Fox the service manager. It was such a rare issue (Tacoma’s don’t break down, I’ve especially a week before closing on my house... Neither did John Fox the service manager. It was such a rare issue (Tacoma’s don’t break down, I’ve had 5 since 1981) that Mr. Fox took care of the bill. Thank you again, Robert More