Toyota Escondido

Bought a 2007 Prius from this dealer and have had service done only by this dealer. I now have 75,000 miles on the car. In the time I have owned this car I've had 15 oil/filter changes, of which 10 resulte done only by this dealer. I now have 75,000 miles on the car. In the time I have owned this car I've had 15 oil/filter changes, of which 10 resulted in a moderate to severe overfill (as much as 1/3 quart), even though there is a clear note on the service tickets to ensure that the level is at or slightly below the full mark. The usual attitude of the advisor when this is brought up is "It's not a problem, you can go over the full mark" (Owners manual disagrees). I've had numerous conversations with the service manager (Darrell) about this and always get a promise that he'll have a talk with his staff and this won't happen again (2 out of 3 visits overfilled, epic fail). The impression he left me with is "Hey, if you don't like the service here, go elsewhere, I don't really care". I've also asked to have the wiper blades replaced on 2 occasions (the latest just this past Saturday). The first time only the front blades were replaced, the second time (most recent) I was charged for 3 blades, however, they were not actually replaced. I had to take time out of a busy morning to have this rectified. In addition, appointments are useless, I show up at the appointed time and still have to wait up to 2 hours for a simple oil/filter change. Given this proven track record I simply can't recommend this dealership's service department and have chosen to take my business elsewhere. More

Granted I used the USAA Auto Buying Program for this purchase so my experience was probably a little easier than the average person, but after trying to work with Toyota of Carlsbad and Poway, the Escon purchase so my experience was probably a little easier than the average person, but after trying to work with Toyota of Carlsbad and Poway, the Escondido dealership was by far more friendly and helpful! Kevin helped us from the first phone call all the way through the final sale and it was done in about 3 hours from start to finish to include the test drive and answering all my questions as well as doing my trade in of my old reliable Tacoma. I absolutely love my new Highlander and greatly appreciate the helpful staff at Escondido Toyota. My dad was a used car salesman and I went in fully aware of the crap you usually have to deal with in trying to buy a car, but to my complete amazement, I never once felt like I was dealing with a car salesman at any time. I felt like I was buying a vehicle from someone I knew. The Carlsbad dealership wouldn't even let me test drive and additionally kept trying to pawn off the black and white Highlanders when I specifically stated I did not want a black or white vehicle. Poway Toyota gave me the run around about what they had in stock and kept offering me the wrong type of vehicle. Escondido had exactly what I wanted, in exactly the right color (they even had my 2nd color back up option) so I was thrilled to make the purchase that day as I had intentionally wanted. Thank you, Kevin, and Toyota Escondido for making this vehicle purchase to easy and enjoyable! More

this employed was not king,she looked like in bad moon she imediatly tried to send me to another places case my car is not a toyota even i buy this car from toyota of escondido and i still have guarantee she imediatly tried to send me to another places case my car is not a toyota even i buy this car from toyota of escondido and i still have guarantee i only have only 2 months with this car and the battery was ded case i did not started it for 2 days, after jump start i got a warning light on and in departmen of service of toyota of escondido can not turning off and kristina post sent me to my home with no resolve my problem, i wont buy a car again from this dealer i paid 2400 for preventive plan and 1400 for toyota car plan for nothing. More

October 28, 2012 we visited Toyota Escondido and we registered in Costco auto program and we are so blessed that Scott Busby was the person recommended to us. He was very friendly, courteous, positive registered in Costco auto program and we are so blessed that Scott Busby was the person recommended to us. He was very friendly, courteous, positive attitude ,very informative and professional. My husband and I really felt very comfortable dealing with him. He went above and beyond helping us and we are very satisfied the way negotiating with us. Scott is really an asset to Toyota Escondido. We highly recommend him that someday he will be one of the employee with high position in the management like President of the company. Since Scott Busby was handful finishing our paper works he asked Vino Martinez to help us. We are also satisfied on his service. More

I bought my very first new car at Toyota of Escondido at age 33. I was a little concerned at first not knowing the inns and outs of the process and figuring that I needed to make sure I read through everyth age 33. I was a little concerned at first not knowing the inns and outs of the process and figuring that I needed to make sure I read through everything carefully dotted my i's and crossed my t's. But internet sales manager Scott Busby put my concerns and fears at ease. He was a true gentleman and of course knew the entire sales process not to mention the car I bought very well which was comforting. He was not a high pressure salesman like I figured I may get but someone who was concerned to make sure I knew the important aspects of the car and available options for my benefit, not to make a commission. In fact, after I already bought the car, Scott made sure I was aware of another discount that was only available that day through a 3rd party provider that he only just became aware of as it was a day of promotion. He did not need to do this as I already bought the car! But he wanted to ensure I was a happy car buyer. The process was very smooth. In fact I literally just had to sign my name. Everywhere where an address was required or some other detail, was populated by the dealership. The entire process was a breeze from the initial contact with Scott through their website and via personal (not automated) emails to agreeing to buy the car to the finance department where I worked with Mir to get a loan on the balance that I did not put down. In fact Mir worked hard to ensure I got the best available rate (even outside of Toyota) due to my very high fico score. He did not need to do this but again was looking to do what was in the best interest of the customer not his own pocket book. I am sure this good will from Scott and Mir will be returned many times over in business. I also enjoyed chatting with Mir about finance and world politics, although briefly. :) I am very happy with my new Prius and I am very happy with the entire car buying experience at Toyota of Escondido. I highly recommend this dealership and if I buy another new car in 12 years or so it will likely be here. :) More

I was not purchasing a car today, but was with my friend who was buying a new Prius 3. These 2 gentlemen were wonderful. Making sure that my friend was able to purchase the car and accessories that she wa who was buying a new Prius 3. These 2 gentlemen were wonderful. Making sure that my friend was able to purchase the car and accessories that she wanted without a bunch of nonsense or pressure. I have a 2005 Camry that I purchased at Kearny Mesa, which is pretty far for me, but my next Toyota will be purchased at the dealership in Escondido. Ronnie took my friend and I for a test drive and was very responsive to all of our questions and concerns. My friend had a 2010 Prius, which was totaled through the carelessness of a person driving a pick up truck. My friend has always had service at the Escondido dealership and has been very happy. Kevin went through all the paperwork and pricing with my friend and couldn't have been kinder or more considerate again with my many questions. Kevin explained all about Toyota Care and information about the Toyota. We also visited the gentleman who was the money guy, who was very kind and thorough. At the end Kevin walked us out to the car where Ronnie was waiting with the Prius 3 red Barcelona, and went over everything about the car. Kevin and Ronnie put in the floor mats, and then Ronnie reviewed everything in the car and didn't leave us until my friend was on her way. You may ask, why is this woman writing this, it is because I was so impressed with the helpfulness, kindness, and never dropping the ball or skipping a beat with the process of my friend purchasing her car. More

Excellent service. I will buy my next car from them. Very low pressure with great prices. Scott and his staff did a great job of explaining the autos features the the operation. Very low pressure with great prices. Scott and his staff did a great job of explaining the autos features the the operation. More

Great service...sales personnel were eager to give their help especially Omed. I will recommend EC Toyota to see Omed to my friends and relatives. help especially Omed. I will recommend EC Toyota to see Omed to my friends and relatives. More