Toyota Escondido

What can I say? Kevin Edgett is the man, the myth, the legend. I worked with him at Toyota Carlsbad as well on previous purchases. After this weekends fiasco, it makes sense why he is part of the Toyota legend. I worked with him at Toyota Carlsbad as well on previous purchases. After this weekends fiasco, it makes sense why he is part of the Toyota Escondido family. Toyota of Escondido doesn't play games, they give you the bare bones best price if you do your homework and research. Kevin Edgett works in the interenet fleets and sales dept, so there is no haggle whatsoever. I contacted Kevin Edgett first and then Toyota Carlsbad. My trip to Carlsbad was not pleasant (see review) so I did what I thought best, I contacted Kevin Edgett and he said to just come in and get a car. Kevin Edgett got my family and I the best price possible. He didn't bull me with inflated prices for extras. I told him what I wanted and he provided the lowest, dirty price. That was an example to me of his honesty and simple committment to provide the best service possible. Kevin Edgett had everything ready to go before I even entered and set foot on the dealership property. He walked me in the back to his office and I was in and out with 1-2 hours, driving a brand new Toyota home. I would like to thank him for his passion, honesty, and down to earth attitude. He can relate to customers and not give the typical sales pitch you get when you walk into most dealerships. Toyota of Escondido is a better dealership for this reason. The employee base is more of a family then just workers clocking in and clocking out. They take care of you until you are happy and work with you within reason. Thanks Kevin Edgett for the pleasant and easy no hassle experience...again...for the third time. Remind me not to go to Carslbad again! You guys ROCK. More

Sales Rep was very friendly & professional he had an answer for everything & answered all of my question. I would recommend him to anyone, thank you Jose. answer for everything & answered all of my question. I would recommend him to anyone, thank you Jose. More

Tried to work out a deal with Internet/Fleet as it's difficult for us to get into the dealership. I stopped hearing from Kevin after emails and left a VM. We ended up at the dealership Friday and then difficult for us to get into the dealership. I stopped hearing from Kevin after emails and left a VM. We ended up at the dealership Friday and then Saturday morning. On Saturday we weren't able to work out a deal with Jose Martinez. However, I received a call, email and text from Jose Martinez regarding a truck that he found that they could work a deal with us within our financial requirements. We were unable to come in on Sunday but told Jose we could come in on Monday to sign paperwork. He was supposed to contact the banks and get back to me. I have text him and emailed him with no follow up or response. It is now Wednesday and I haven't even gotten a response saying the banks wouldn't accept the offer. We are very disappointed and displeased with the customer service. There is no follow through or follow up with the sales representative. When I informed Kevin of my disappointment he didn't try to fix the situation and wished me good luck with Jose. I tried calling in this morning to speak with a sales manager and was put on hold for 5 minutes so I hung up. I just wish someone would rectify the situation. This is the second issue with this dealership in 1 year where we are upset with the sales team and their customer service. I will update my review if I am contact soon to fix the issue. More

You are greeted by a friendly and comforting service staff. Once they get you started they have a wonderful waiting room. Once your service is done they will notify by pager or phone call. Once you pa staff. Once they get you started they have a wonderful waiting room. Once your service is done they will notify by pager or phone call. Once you pay at the register the cashiers let you know to see your service manager who escorts you to your car letting you know what was done. They even ask you if you have any questions to ensure you are satisfied. When you get to your car you find that it has been washed and looks better than when you brought it in. Now that is customer service at it's finest. It is not just one person it is the whole staff. If I didn't have a great job I would want to work there. More

from the beginning the entire staff was very nice. steve was very helpful and new his stuff when it came to the car i was interested in. his manager was also very nice. i cant remember his name, but he help was very helpful and new his stuff when it came to the car i was interested in. his manager was also very nice. i cant remember his name, but he helped me get my car by getting me a good deal and affordable payments. to be honest i didnt think i was going to dive out of there with my car, and i did thanks to Steve and the staff at toyota escondido More

Rebecca Valverde was great! She was professional, friendly and I felt very comfortable throughout the entire process. Left Toyota with a brand new 2013 Highlander!! friendly and I felt very comfortable throughout the entire process. Left Toyota with a brand new 2013 Highlander!! More

Scott from the internet department took great care in guiding us as first-time new car buyers. He was warm in all of his interactions and we saw it extended to both co-workers and other customers too. guiding us as first-time new car buyers. He was warm in all of his interactions and we saw it extended to both co-workers and other customers too. The buying process was great and no pressure; all of the questions we had were answered and he even brought up questions and answers we hadn't thought of. We left the dealership feeling well-educated and excited about our brand new car. Everyone we interacted with treated us with respect and an easy-going helpfulness. More

I would highly recommend this service department. They are there to greet you and ensure your provider is there for you. Best of all you get to see your service person to ensure everything is good to go are there to greet you and ensure your provider is there for you. Best of all you get to see your service person to ensure everything is good to go and they can bring you to your car. At another they e-mailed me saying it was done but it wasn't. At Escondido they give you a buzzer to let you know. More

The sale manager James was very rude he refused to sale a Camry 3.5L XLE He told us (my wife and me) to go to another dealer and come back here. Camry 3.5L XLE He told us (my wife and me) to go to another dealer and come back here. More

This was the 9th new car we purchased from Toyota Escondido and Barry Murray has been our go-to salesman. There's a reason that we keep going back to Barry and Toyota Escondido - they're friendly, k Escondido and Barry Murray has been our go-to salesman. There's a reason that we keep going back to Barry and Toyota Escondido - they're friendly, knowledgeable and fair. The post sale follow-up is fantastic and I'm not referring to the contact you have immediately following the sale (which they're good at too). When I say they're knowledgeable this isn't limited to their product knowledge, they take the time to find out about you and the things that affect your vehicle use and they make recommendations that make sense and satisfy the needs of the buyer. Pricing has always been fair and reasonable. I do a lot of research before making any substantial purchase and I don't believe that I could find a better overall value anywhere else. I have recommended Toyota Escondido and Barry Murray many times to family, friends and co-workers. By way of this review I make the same recommendation to those I don't know. If you're in the market for a Toyota, this is the only place you need to visit and It would behoove you to ask for Barry Murray. More