Toyota Escondido
Escondido, CA
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Exellent expierience. Came in for an oil change. I told the service writer, i had to leave in 2 hours. To take my daughter to work. They gave me the car right before the Came in for an oil change. I told the service writer, i had to leave in 2 hours. To take my daughter to work. They gave me the car right before the 2 hours. Thank you. More
Told the rep when first arrived only to do oil change and tires rotation with a coupon for $19.95 for synthetic oil change sent by this dealer. Estimate the cost is $20.00 for oil change and $40.00 for tire tires rotation with a coupon for $19.95 for synthetic oil change sent by this dealer. Estimate the cost is $20.00 for oil change and $40.00 for tire rotation plus tax. No paper work was received after signing to okay the service. Change of practice? When at cashiers office was told the bill is $167.49 (after discount for $25.00 applied). When asked what happened to the oil change coupon, it was found used by another cashier for someone else! The rep was called in to verify that a coupon was actually presented by me and the bill changed to $101.05 because the inspection on brakes was charged which was never authorized. I did pay for $101.05 but not totally pleased with how the final bill was determined. Please note that the car only has less than 13,700 miles on its odometer. The oil changes coupon includes 12 free points for inspections. Honesty and total transparency is the way to do business otherwise you would lose your customers on a long term basis. Thanks for listening and your time. Very Sincerely, Daniel Cheung More
Javier Zazueta was the best! !! I will go back again because of him! Cashier department needs to be more vigilante! They left me for over 30min in idle while the car was finish !! I will go back again because of him! Cashier department needs to be more vigilante! They left me for over 30min in idle while the car was finished More
Toke my 2019 Tacoma for service. I meant to service adviser battery may be going bad as it sluggish at start up. They tested and was my speciation was correct. I received an estimate I meant to service adviser battery may be going bad as it sluggish at start up. They tested and was my speciation was correct. I received an estimate to replace battery $187 + battery service at $55. Total $243. At that point showed him at received a Toyota of Escondido service coupons at was for $25,$50, $75 and so on depending on what the cost would be. The coupon did say excludes tires and brakes. The service advisor said only can take 15% on labor which didn’t make sense. I went ahead and had battery service done. But I kept reading this coupon and when I received by bill was over $350 which was over the estimate given. I again why could use the coupon. I was told they couldn’t do it on battery. No where in the coupon that is mentioned on tires and brakes. After going back in forth they only took $25 which showed off been $50 based that I quoted $243. If some from Toyota of Escondido wants to look more into this, here is my invoice number 2470840. Just want service department to be honest and take their own coupons that are given out to public. More
I had been looking for a new car for a while and was excited when Julio over at Toyota found the perfect car for me. The process was smoother than any previous car buying experience before and Ron was a excited when Julio over at Toyota found the perfect car for me. The process was smoother than any previous car buying experience before and Ron was amazing and making sure I understood all the technology in my new car. He even took the time and helped me sync my car to my phone. I am in love with my 2023 Toyota Corolla Hybrid and highly recommend asking for Julio or Ron if you are in the market for a new or used car! More
John suckling has been helping our family for years. He is very honest with his approach and tries to help us save as much as he can with every service. I trust him completing. He has never mislead us u He is very honest with his approach and tries to help us save as much as he can with every service. I trust him completing. He has never mislead us under any circumstances. More