Toyota Escondido

Service was fast and promise time was exactly as advisor estimated. Service sucked as I was told my tires were 4/32" measured at different shop and was found to be at 7/32" Windshield glass and my glass wa estimated. Service sucked as I was told my tires were 4/32" measured at different shop and was found to be at 7/32" Windshield glass and my glass was marked green even though the glass is cracked and my washer fluid is leaking. Very poor inspection. More

Service was great, dropped off my car abd had Toyota Escondido keep it running smooth. Love my car. I'll be back in 5k miles Escondido keep it running smooth. Love my car. I'll be back in 5k miles More

My appointment was at 10:20AM. I was there on time and nobody acknowledged me until 10:40 and I wasn’t given the best of service. I was there on time and nobody acknowledged me until 10:40 and I wasn’t given the best of service. More

Excellent service! Hector in sales and finance department all very professional and top notch, thank you! Hector in sales and finance department all very professional and top notch, thank you! More

At 60,923 miles I was told I needed tires. I declined. At 63,586 my car was serviced before a road trip. Nothing was said about the tires. Today, at 69759 the same measurements were quoted as I declined. At 63,586 my car was serviced before a road trip. Nothing was said about the tires. Today, at 69759 the same measurements were quoted as needing tires, this time I signed a statement that the car was unfit to drive. Is it any wonder that we, the people are suspicious of dealers’ estimates and measurements. More

My Service Advisor, Andrew Upson, was excellent, best I’ve had in all the different car dealerships I have visited throughout the US A . I’ve had in all the different car dealerships I have visited throughout the US A . More

Customer oriented. Service managers are knowledgable, communicate well with me regarding the progress of the maintenance being done. Service managers are knowledgable, communicate well with me regarding the progress of the maintenance being done. More

Great service and courteous salesman and staff. This was a wonderful experience. I will be back for my next car, thank you Sid and everyone else that made this purchase possible. This was a wonderful experience. I will be back for my next car, thank you Sid and everyone else that made this purchase possible. More

Very dissatisfied with the service yesterday. When I made the Appmt several days ago, I asked for an oil change, and this was not done. What I didn't ask for (brake inspection) was done and I was When I made the Appmt several days ago, I asked for an oil change, and this was not done. What I didn't ask for (brake inspection) was done and I was charged $67.00 for it. I feel this was not clarified to me at all when I gave them the car and the key. I can’t imagine a Toyota agency service dept doing this. He said it didn’t need any oil change yet. Couldn’t he have told me that when I delivered him the key and the car? What if I’m going to go on a long trip and wanted to get it done early? The customer is paying for it for crying out loud… I talked to “Pat” on the phone today and he told me I needed to pay attention to what they said when I took it in (!!!). I feel and told him that they didn't pay attention to ME when I asked for an oil change. He said that at the mileage it now has, it only called for a brake inspection. I only understood this after the fact and after I paid and left and came home, suspecting nothing, thinking my oil change had taken place. VERY disappointed in this agency and its services. I remember “Pat” well from yesterday, he was A-OK). In todays conversation on the phone about it, not so much as an apology for not making sure I understood that what I asked for wasn’t going to be done and what I didn’t ask for was……… I'll be getting my oil changes etc done elsewhere on this vehicle from the now on unless something is done about this. It’s sad more than anything and seems a little deceitful. More

Fast and quick . check in on time and got my car right away .happy customer check in on time and got my car right away .happy customer More