Toyota Escondido

This is the first time we felt that Toyota Escondido let us down. We brought our car in due to battery problems and the service department minimized our concerns. They were reluctant to believe that there w us down. We brought our car in due to battery problems and the service department minimized our concerns. They were reluctant to believe that there was a problem and were unable to give us direct answers when questioned. We left disappointed and dissatisfied. More

Outstanding Customer Service I had a leak in my tire and another auto repair shop said I needed a new tire. I thought I’d give Toyota a call to see what a new tire would cost with I had a leak in my tire and another auto repair shop said I needed a new tire. I thought I’d give Toyota a call to see what a new tire would cost with them. In speaking with the tire department the gentleman said he would price match to ensure I get a good deal. When I set the appointment I was informed I needed the 30,000 mile service and they informed me of their policy on not being able to wait at the dealership while the car was being serviced. When I arrived at the dealership Jose greeted me and we discussed my tire. I asked if the tire really needed to be replaced and if possible to just repair it to save me some money. He said he’ll have the mechanic look at it. Additionally he informed me of the extended care program that would save me more money on the next 4 car maintenance check-ups taking me to 45,000 miles. Fortunately the tire was salvageable and the maintenance service was done in a timely manner. When I arrived to pick up the car, they washed it and promptly sent me on my way. I’m very pleased with Toyota of Escondido. I’ve purchased 3 cars from this dealership and when I need another one I’ll probable come here again! More

Great Service, I appreciate the professional attitude, cleanliness of the service area. I am also grateful for the advice regarding future appointments. 25 words minimum is excessive cleanliness of the service area. I am also grateful for the advice regarding future appointments. 25 words minimum is excessive More

Always great service and wonderful service personnel. Clear description of the cars needs and good recommendations. I’ve always used Toyota of Escondido for my cars service. Clear description of the cars needs and good recommendations. I’ve always used Toyota of Escondido for my cars service. More

Poor customer service No one called to inform my 77yr old husband that he would not be able to sit down anywhere while service was going on. He was offered to be taken some No one called to inform my 77yr old husband that he would not be able to sit down anywhere while service was going on. He was offered to be taken somewhere , but since he is not familiar with Escondido , he declined. That led to him having to stand for over 2 hours while the car was being serviced. This was not acceptable!!They could have provided him with a chair somewhere. A simple phone call to let him know ahead of time, would have resulted him to cancel appointment and reschedule, when things were back to normal. I am truly disappointed that this took place. POOR CUSTOMER SERVICE!!!!!!!!!!!!! More

I brought my Tundra Pro in for service and was immediately acknowledged upon arrival, despite a lot of people in line. Both the service agent and the mechanic were very interactive with me through immediately acknowledged upon arrival, despite a lot of people in line. Both the service agent and the mechanic were very interactive with me throughout the process. The mechanic even called me with some specific questions about the truck during the service, which was awesome because that prompted me to ask additional questions that I would’ve forgotten to ask. I live closer to the Carlsbad location, however, Esco has their stuff together. More

I love toyota of escondido. Ive gotten 2 cars from them so far and i love the way these cars femind me to go in for my maintenance and the service is excellent. The people in the service department are alw so far and i love the way these cars femind me to go in for my maintenance and the service is excellent. The people in the service department are always making sure my car has the best of what it needs. More

Appt at 7, arrived at 6:45, service needed takes 10 min, had to wait 1:40 min. Was not even given a comp car wash nor reviewed service completed. Poor service by McKinley. Highly dissatisfied. had to wait 1:40 min. Was not even given a comp car wash nor reviewed service completed. Poor service by McKinley. Highly dissatisfied. More

Service on Mar 11, 2020 I went in by app't to check on dash light indicating a low tire. Turned out all sending units are OK. At same time Pat Kelly arranged to get the car I went in by app't to check on dash light indicating a low tire. Turned out all sending units are OK. At same time Pat Kelly arranged to get the car's oil change service. So two things were taken care of with one app't. It made my day. More

Disappointed no car wash after this visit, always had one before. Took half hour longer than they said it might. But Mozie was very helpful and nice before. Took half hour longer than they said it might. But Mozie was very helpful and nice More